Public bug reported:
The system sound effects are working properly on my Corsair Void RGB Pro
usb wired headset, but I cannot listen to audio in videos on Youtube via
Chrome or Firefox. I cannot seem to get sound working in other apps as
well.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.0.0-20.21-generic 5.0.8
Uname: Linux 5.0.0-20-generic x86_64
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 10 18:23:16 2019
InstallationDate: Installed on 2019-07-09 (0 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Hea successful
Symptom_Card: Corsair VOID RGB USB Gaming Headset - Corsair VOID RGB USB
Gaming Hea
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: None of the above
Title: [USB-Audio - Corsair VOID RGB USB Gaming Hea, playback] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/22/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F4
dmi.board.asset.tag: Default string
dmi.board.name: Z370 HD3P-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF4:bd09/22/2017:svnGigabyteTechnologyCo.,Ltd.:pnZ370HD3P:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnZ370HD3P-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: Z370 HD3P
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug disco
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1836120
Title:
[USB-Audio - Corsair VOID RGB USB Gaming Hea, playback] Playback
problem - System sounds work, but no media sound
Status in alsa-driver package in Ubuntu:
New
Bug description:
The system sound effects are working properly on my Corsair Void RGB
Pro usb wired headset, but I cannot listen to audio in videos on
Youtube via Chrome or Firefox. I cannot seem to get sound working in
other apps as well.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.0.0-20.21-generic 5.0.8
Uname: Linux 5.0.0-20-generic x86_64
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 10 18:23:16 2019
InstallationDate: Installed on 2019-07-09 (0 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Hea successful
Symptom_Card: Corsair VOID RGB USB Gaming Headset - Corsair VOID RGB USB
Gaming Hea
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: None of the above
Title: [USB-Audio - Corsair VOID RGB USB Gaming Hea, playback] Playback
problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/22/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F4
dmi.board.asset.tag: Default string
dmi.board.name: Z370 HD3P-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF4:bd09/22/2017:svnGigabyteTechnologyCo.,Ltd.:pnZ370HD3P:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnZ370HD3P-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: Z370 HD3P
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1836120/+subscriptions
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