Public bug reported:
I have a Dell Precision 5520 laptop with a Thunderbolt USB 3.1 type C
port that I connect to a Dell TB15 docking station connected with an
Ethernet cable.
Network manager section for ethernet connections is all grayed out, and
it says "device unsupported".
USB subsystem seems to detect the device just fine:
```
$ lsusb
Bus 004 Device 003: ID 0bda:8153 Realtek Semiconductor Corp.
Bus 004 Device 002: ID 0424:5537 Standard Microsystems Corp.
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 004: ID 046d:c31f Logitech, Inc.
Bus 003 Device 003: ID 0bda:4014 Realtek Semiconductor Corp.
Bus 003 Device 002: ID 0424:2137 Standard Microsystems Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 001 Device 004: ID 1bcf:2b95 Sunplus Innovation Technology Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
```
```
$ sudo lsusb -v -d 0bda:8153
Bus 004 Device 003: ID 0bda:8153 Realtek Semiconductor Corp.
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 9
idVendor 0x0bda Realtek Semiconductor Corp.
idProduct 0x8153
bcdDevice 30.01
iManufacturer 1 Realtek
iProduct 2 USB 10/100/1000 LAN
iSerial 6 000001000000
bNumConfigurations 2
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 57
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xa0
(Bus Powered)
Remote Wakeup
MaxPower 64mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 3
bInterfaceClass 255 Vendor Specific Class
bInterfaceSubClass 255 Vendor Specific Subclass
bInterfaceProtocol 0
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 3
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 3
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0002 1x 2 bytes
bInterval 8
bMaxBurst 0
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 98
bNumInterfaces 2
bConfigurationValue 2
iConfiguration 0
bmAttributes 0xa0
(Bus Powered)
Remote Wakeup
MaxPower 64mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 2 Communications
bInterfaceSubClass 6 Ethernet Networking
bInterfaceProtocol 0
iInterface 5 CDC Communications Control
CDC Header:
bcdCDC 1.10
CDC Union:
bMasterInterface 0
bSlaveInterface 1
CDC Ethernet:
iMacAddress 3 D481D773B38D
bmEthernetStatistics 0x00000000
wMaxSegmentSize 1514
wNumberMCFilters 0x0000
bNumberPowerFilters 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0010 1x 16 bytes
bInterval 8
bMaxBurst 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 0
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0
iInterface 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 1
bNumEndpoints 2
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0
iInterface 4 Ethernet Data
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 3
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 3
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 22
bNumDeviceCaps 2
USB 2.0 Extension Device Capability:
bLength 7
bDescriptorType 16
bDevCapabilityType 2
bmAttributes 0x00000002
Link Power Management (LPM) Supported
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x02
Latency Tolerance Messages (LTM) Supported
wSpeedsSupported 0x000e
Device can operate at Full Speed (12Mbps)
Device can operate at High Speed (480Mbps)
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 2
Lowest fully-functional device speed is High Speed (480Mbps)
bU1DevExitLat 10 micro seconds
bU2DevExitLat 2047 micro seconds
Device Status: 0x0010
(Bus Powered)
Latency Tolerance Messaging (LTM) Enabled
```
The driver kernel module is loaded and seems to be working:
```
$ sudo lshw -C network
*-network
description: Wireless interface
product: Wireless 8265 / 8275
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 78
serial: 00:28:f8:9a:bd:3e
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical
wireless
configuration: broadcast=yes driver=iwlwifi
driverversion=4.11.0-041100-generic firmware=22.391740.0 ip=192.168.0.59
latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:145 memory:edc00000-edc01fff
*-network DISABLED
description: Ethernet interface
physical id: 2
logical name: eth0
serial: d4:81:d7:35:8c:11
size: 1Gbit/s
capacity: 1Gbit/s
capabilities: ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd
1000bt 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8152
driverversion=v1.08.9 duplex=full link=no multicast=yes port=MII speed=1Gbit/s
```
```
$ lsmod | grep r8152
r8152 49152 0
mii 16384 2 usbnet,r8152
```
The ethernet device is created, but DOWN:
```
ifconfig -a
eth0: flags=4098<BROADCAST,MULTICAST> mtu 1500
ether d4:81:d7:35:8c:11 txqueuelen 1000 (Ethernet)
RX packets 0 bytes 0 (0.0 B)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 0 bytes 0 (0.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
```
Manually setting up connection works:
```
$ sudo ifconfig eth0 up
$ sudo dhclient eth0
$ ifconfig -a
eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 192.168.0.213 netmask 255.255.255.0 broadcast 192.168.0.255
inet6 fe80::d681:d7ff:fe35:8c11 prefixlen 64 scopeid 0x20<link>
ether d4:81:d7:35:8c:11 txqueuelen 1000 (Ethernet)
RX packets 255 bytes 154738 (154.7 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 260 bytes 77762 (77.7 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
...
pkolaczk@p5520:~$ route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
default gateway 0.0.0.0 UG 0 0 0 eth0
192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0
$ ping ubuntu.com
PING ubuntu.com (91.189.94.40) 56(84) bytes of data.
64 bytes from ovinnik.canonical.com (91.189.94.40): icmp_seq=1 ttl=47 time=42.5
ms
64 bytes from ovinnik.canonical.com (91.189.94.40): icmp_seq=2 ttl=47 time=42.8
ms
```
Additionally, I noticed a Huawei E3272 LTE modem USB dongle also doesn't
work exactly *the same way*.
When I insert the dongle, its LED turns on after a few seconds,
indicating the modem initialized properly. The network interface
(enx582c80139263) is created, but in a down state. Then if I manually
make it UP and run dhclient, I get Internet connectivity just fine.
Ubuntu 17.04, all updates applied as of today.
I tried purging network-manager package and installing again but it didn't help.
** Affects: network-manager (Ubuntu)
Importance: Undecided
Status: New
** Summary changed:
- Network manager says my ethernet device is not supported, but I can connect
manually
+ Network manager says my ethernet device is not supported, though I can
connect manually
** Description changed:
I have a Dell Precision 5520 laptop with a Thunderbolt USB 3.1 type C
port that I connect to a Dell TB15 docking station connected with an
Ethernet cable.
Network manager section for ethernet connections is all grayed out, and
it says "device unsupported".
-
USB subsystem seems to detect the device just fine:
```
$ lsusb
- Bus 004 Device 003: ID 0bda:8153 Realtek Semiconductor Corp.
- Bus 004 Device 002: ID 0424:5537 Standard Microsystems Corp.
+ Bus 004 Device 003: ID 0bda:8153 Realtek Semiconductor Corp.
+ Bus 004 Device 002: ID 0424:5537 Standard Microsystems Corp.
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
- Bus 003 Device 004: ID 046d:c31f Logitech, Inc.
- Bus 003 Device 003: ID 0bda:4014 Realtek Semiconductor Corp.
- Bus 003 Device 002: ID 0424:2137 Standard Microsystems Corp.
+ Bus 003 Device 004: ID 046d:c31f Logitech, Inc.
+ Bus 003 Device 003: ID 0bda:4014 Realtek Semiconductor Corp.
+ Bus 003 Device 002: ID 0424:2137 Standard Microsystems Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
- Bus 001 Device 003: ID 8087:0a2b Intel Corp.
+ Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 046d:c52f Logitech, Inc. Unifying Receiver
- Bus 001 Device 004: ID 1bcf:2b95 Sunplus Innovation Technology Inc.
+ Bus 001 Device 004: ID 1bcf:2b95 Sunplus Innovation Technology Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
```
```
$ sudo lsusb -v -d 0bda:8153
- Bus 004 Device 003: ID 0bda:8153 Realtek Semiconductor Corp.
+ Bus 004 Device 003: ID 0bda:8153 Realtek Semiconductor Corp.
Device Descriptor:
- bLength 18
- bDescriptorType 1
- bcdUSB 3.00
- bDeviceClass 0 (Defined at Interface level)
- bDeviceSubClass 0
- bDeviceProtocol 0
- bMaxPacketSize0 9
- idVendor 0x0bda Realtek Semiconductor Corp.
- idProduct 0x8153
- bcdDevice 30.01
- iManufacturer 1 Realtek
- iProduct 2 USB 10/100/1000 LAN
- iSerial 6 000001000000
- bNumConfigurations 2
- Configuration Descriptor:
- bLength 9
- bDescriptorType 2
- wTotalLength 57
- bNumInterfaces 1
- bConfigurationValue 1
- iConfiguration 0
- bmAttributes 0xa0
- (Bus Powered)
- Remote Wakeup
- MaxPower 64mA
- Interface Descriptor:
- bLength 9
- bDescriptorType 4
- bInterfaceNumber 0
- bAlternateSetting 0
- bNumEndpoints 3
- bInterfaceClass 255 Vendor Specific Class
- bInterfaceSubClass 255 Vendor Specific Subclass
- bInterfaceProtocol 0
- iInterface 0
- Endpoint Descriptor:
- bLength 7
- bDescriptorType 5
- bEndpointAddress 0x81 EP 1 IN
- bmAttributes 2
- Transfer Type Bulk
- Synch Type None
- Usage Type Data
- wMaxPacketSize 0x0400 1x 1024 bytes
- bInterval 0
- bMaxBurst 3
- Endpoint Descriptor:
- bLength 7
- bDescriptorType 5
- bEndpointAddress 0x02 EP 2 OUT
- bmAttributes 2
- Transfer Type Bulk
- Synch Type None
- Usage Type Data
- wMaxPacketSize 0x0400 1x 1024 bytes
- bInterval 0
- bMaxBurst 3
- Endpoint Descriptor:
- bLength 7
- bDescriptorType 5
- bEndpointAddress 0x83 EP 3 IN
- bmAttributes 3
- Transfer Type Interrupt
- Synch Type None
- Usage Type Data
- wMaxPacketSize 0x0002 1x 2 bytes
- bInterval 8
- bMaxBurst 0
- Configuration Descriptor:
- bLength 9
- bDescriptorType 2
- wTotalLength 98
- bNumInterfaces 2
- bConfigurationValue 2
- iConfiguration 0
- bmAttributes 0xa0
- (Bus Powered)
- Remote Wakeup
- MaxPower 64mA
- Interface Descriptor:
- bLength 9
- bDescriptorType 4
- bInterfaceNumber 0
- bAlternateSetting 0
- bNumEndpoints 1
- bInterfaceClass 2 Communications
- bInterfaceSubClass 6 Ethernet Networking
- bInterfaceProtocol 0
- iInterface 5 CDC Communications Control
- CDC Header:
- bcdCDC 1.10
- CDC Union:
- bMasterInterface 0
- bSlaveInterface 1
- CDC Ethernet:
- iMacAddress 3 D481D773B38D
- bmEthernetStatistics 0x00000000
- wMaxSegmentSize 1514
- wNumberMCFilters 0x0000
- bNumberPowerFilters 0
- Endpoint Descriptor:
- bLength 7
- bDescriptorType 5
- bEndpointAddress 0x83 EP 3 IN
- bmAttributes 3
- Transfer Type Interrupt
- Synch Type None
- Usage Type Data
- wMaxPacketSize 0x0010 1x 16 bytes
- bInterval 8
- bMaxBurst 0
- Interface Descriptor:
- bLength 9
- bDescriptorType 4
- bInterfaceNumber 1
- bAlternateSetting 0
- bNumEndpoints 0
- bInterfaceClass 10 CDC Data
- bInterfaceSubClass 0 Unused
- bInterfaceProtocol 0
- iInterface 0
- Interface Descriptor:
- bLength 9
- bDescriptorType 4
- bInterfaceNumber 1
- bAlternateSetting 1
- bNumEndpoints 2
- bInterfaceClass 10 CDC Data
- bInterfaceSubClass 0 Unused
- bInterfaceProtocol 0
- iInterface 4 Ethernet Data
- Endpoint Descriptor:
- bLength 7
- bDescriptorType 5
- bEndpointAddress 0x81 EP 1 IN
- bmAttributes 2
- Transfer Type Bulk
- Synch Type None
- Usage Type Data
- wMaxPacketSize 0x0400 1x 1024 bytes
- bInterval 0
- bMaxBurst 3
- Endpoint Descriptor:
- bLength 7
- bDescriptorType 5
- bEndpointAddress 0x02 EP 2 OUT
- bmAttributes 2
- Transfer Type Bulk
- Synch Type None
- Usage Type Data
- wMaxPacketSize 0x0400 1x 1024 bytes
- bInterval 0
- bMaxBurst 3
+ bLength 18
+ bDescriptorType 1
+ bcdUSB 3.00
+ bDeviceClass 0 (Defined at Interface level)
+ bDeviceSubClass 0
+ bDeviceProtocol 0
+ bMaxPacketSize0 9
+ idVendor 0x0bda Realtek Semiconductor Corp.
+ idProduct 0x8153
+ bcdDevice 30.01
+ iManufacturer 1 Realtek
+ iProduct 2 USB 10/100/1000 LAN
+ iSerial 6 000001000000
+ bNumConfigurations 2
+ Configuration Descriptor:
+ bLength 9
+ bDescriptorType 2
+ wTotalLength 57
+ bNumInterfaces 1
+ bConfigurationValue 1
+ iConfiguration 0
+ bmAttributes 0xa0
+ (Bus Powered)
+ Remote Wakeup
+ MaxPower 64mA
+ Interface Descriptor:
+ bLength 9
+ bDescriptorType 4
+ bInterfaceNumber 0
+ bAlternateSetting 0
+ bNumEndpoints 3
+ bInterfaceClass 255 Vendor Specific Class
+ bInterfaceSubClass 255 Vendor Specific Subclass
+ bInterfaceProtocol 0
+ iInterface 0
+ Endpoint Descriptor:
+ bLength 7
+ bDescriptorType 5
+ bEndpointAddress 0x81 EP 1 IN
+ bmAttributes 2
+ Transfer Type Bulk
+ Synch Type None
+ Usage Type Data
+ wMaxPacketSize 0x0400 1x 1024 bytes
+ bInterval 0
+ bMaxBurst 3
+ Endpoint Descriptor:
+ bLength 7
+ bDescriptorType 5
+ bEndpointAddress 0x02 EP 2 OUT
+ bmAttributes 2
+ Transfer Type Bulk
+ Synch Type None
+ Usage Type Data
+ wMaxPacketSize 0x0400 1x 1024 bytes
+ bInterval 0
+ bMaxBurst 3
+ Endpoint Descriptor:
+ bLength 7
+ bDescriptorType 5
+ bEndpointAddress 0x83 EP 3 IN
+ bmAttributes 3
+ Transfer Type Interrupt
+ Synch Type None
+ Usage Type Data
+ wMaxPacketSize 0x0002 1x 2 bytes
+ bInterval 8
+ bMaxBurst 0
+ Configuration Descriptor:
+ bLength 9
+ bDescriptorType 2
+ wTotalLength 98
+ bNumInterfaces 2
+ bConfigurationValue 2
+ iConfiguration 0
+ bmAttributes 0xa0
+ (Bus Powered)
+ Remote Wakeup
+ MaxPower 64mA
+ Interface Descriptor:
+ bLength 9
+ bDescriptorType 4
+ bInterfaceNumber 0
+ bAlternateSetting 0
+ bNumEndpoints 1
+ bInterfaceClass 2 Communications
+ bInterfaceSubClass 6 Ethernet Networking
+ bInterfaceProtocol 0
+ iInterface 5 CDC Communications Control
+ CDC Header:
+ bcdCDC 1.10
+ CDC Union:
+ bMasterInterface 0
+ bSlaveInterface 1
+ CDC Ethernet:
+ iMacAddress 3 D481D773B38D
+ bmEthernetStatistics 0x00000000
+ wMaxSegmentSize 1514
+ wNumberMCFilters 0x0000
+ bNumberPowerFilters 0
+ Endpoint Descriptor:
+ bLength 7
+ bDescriptorType 5
+ bEndpointAddress 0x83 EP 3 IN
+ bmAttributes 3
+ Transfer Type Interrupt
+ Synch Type None
+ Usage Type Data
+ wMaxPacketSize 0x0010 1x 16 bytes
+ bInterval 8
+ bMaxBurst 0
+ Interface Descriptor:
+ bLength 9
+ bDescriptorType 4
+ bInterfaceNumber 1
+ bAlternateSetting 0
+ bNumEndpoints 0
+ bInterfaceClass 10 CDC Data
+ bInterfaceSubClass 0 Unused
+ bInterfaceProtocol 0
+ iInterface 0
+ Interface Descriptor:
+ bLength 9
+ bDescriptorType 4
+ bInterfaceNumber 1
+ bAlternateSetting 1
+ bNumEndpoints 2
+ bInterfaceClass 10 CDC Data
+ bInterfaceSubClass 0 Unused
+ bInterfaceProtocol 0
+ iInterface 4 Ethernet Data
+ Endpoint Descriptor:
+ bLength 7
+ bDescriptorType 5
+ bEndpointAddress 0x81 EP 1 IN
+ bmAttributes 2
+ Transfer Type Bulk
+ Synch Type None
+ Usage Type Data
+ wMaxPacketSize 0x0400 1x 1024 bytes
+ bInterval 0
+ bMaxBurst 3
+ Endpoint Descriptor:
+ bLength 7
+ bDescriptorType 5
+ bEndpointAddress 0x02 EP 2 OUT
+ bmAttributes 2
+ Transfer Type Bulk
+ Synch Type None
+ Usage Type Data
+ wMaxPacketSize 0x0400 1x 1024 bytes
+ bInterval 0
+ bMaxBurst 3
Binary Object Store Descriptor:
- bLength 5
- bDescriptorType 15
- wTotalLength 22
- bNumDeviceCaps 2
- USB 2.0 Extension Device Capability:
- bLength 7
- bDescriptorType 16
- bDevCapabilityType 2
- bmAttributes 0x00000002
- Link Power Management (LPM) Supported
- SuperSpeed USB Device Capability:
- bLength 10
- bDescriptorType 16
- bDevCapabilityType 3
- bmAttributes 0x02
- Latency Tolerance Messages (LTM) Supported
- wSpeedsSupported 0x000e
- Device can operate at Full Speed (12Mbps)
- Device can operate at High Speed (480Mbps)
- Device can operate at SuperSpeed (5Gbps)
- bFunctionalitySupport 2
- Lowest fully-functional device speed is High Speed (480Mbps)
- bU1DevExitLat 10 micro seconds
- bU2DevExitLat 2047 micro seconds
+ bLength 5
+ bDescriptorType 15
+ wTotalLength 22
+ bNumDeviceCaps 2
+ USB 2.0 Extension Device Capability:
+ bLength 7
+ bDescriptorType 16
+ bDevCapabilityType 2
+ bmAttributes 0x00000002
+ Link Power Management (LPM) Supported
+ SuperSpeed USB Device Capability:
+ bLength 10
+ bDescriptorType 16
+ bDevCapabilityType 3
+ bmAttributes 0x02
+ Latency Tolerance Messages (LTM) Supported
+ wSpeedsSupported 0x000e
+ Device can operate at Full Speed (12Mbps)
+ Device can operate at High Speed (480Mbps)
+ Device can operate at SuperSpeed (5Gbps)
+ bFunctionalitySupport 2
+ Lowest fully-functional device speed is High Speed (480Mbps)
+ bU1DevExitLat 10 micro seconds
+ bU2DevExitLat 2047 micro seconds
Device Status: 0x0010
- (Bus Powered)
- Latency Tolerance Messaging (LTM) Enabled
- ```
-
+ (Bus Powered)
+ Latency Tolerance Messaging (LTM) Enabled
+ ```
The driver kernel module is loaded and seems to be working:
```
$ sudo lshw -C network
- *-network
- description: Wireless interface
- product: Wireless 8265 / 8275
- vendor: Intel Corporation
- physical id: 0
- bus info: pci@0000:02:00.0
- logical name: wlp2s0
- version: 78
- serial: 00:28:f8:9a:bd:3e
- width: 64 bits
- clock: 33MHz
- capabilities: pm msi pciexpress bus_master cap_list ethernet physical
wireless
- configuration: broadcast=yes driver=iwlwifi
driverversion=4.11.0-041100-generic firmware=22.391740.0 ip=192.168.0.59
latency=0 link=yes multicast=yes wireless=IEEE 802.11
- resources: irq:145 memory:edc00000-edc01fff
- *-network DISABLED
- description: Ethernet interface
- physical id: 2
- logical name: eth0
- serial: d4:81:d7:35:8c:11
- size: 1Gbit/s
- capacity: 1Gbit/s
- capabilities: ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd
1000bt 1000bt-fd autonegotiation
- configuration: autonegotiation=on broadcast=yes driver=r8152
driverversion=v1.08.9 duplex=full link=no multicast=yes port=MII speed=1Gbit/s
- ```
-
+ *-network
+ description: Wireless interface
+ product: Wireless 8265 / 8275
+ vendor: Intel Corporation
+ physical id: 0
+ bus info: pci@0000:02:00.0
+ logical name: wlp2s0
+ version: 78
+ serial: 00:28:f8:9a:bd:3e
+ width: 64 bits
+ clock: 33MHz
+ capabilities: pm msi pciexpress bus_master cap_list ethernet physical
wireless
+ configuration: broadcast=yes driver=iwlwifi
driverversion=4.11.0-041100-generic firmware=22.391740.0 ip=192.168.0.59
latency=0 link=yes multicast=yes wireless=IEEE 802.11
+ resources: irq:145 memory:edc00000-edc01fff
+ *-network DISABLED
+ description: Ethernet interface
+ physical id: 2
+ logical name: eth0
+ serial: d4:81:d7:35:8c:11
+ size: 1Gbit/s
+ capacity: 1Gbit/s
+ capabilities: ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd
1000bt 1000bt-fd autonegotiation
+ configuration: autonegotiation=on broadcast=yes driver=r8152
driverversion=v1.08.9 duplex=full link=no multicast=yes port=MII speed=1Gbit/s
+ ```
```
$ lsmod | grep r8152
r8152 49152 0
mii 16384 2 usbnet,r8152
```
The ethernet device is created, but DOWN:
```
ifconfig -a
eth0: flags=4098<BROADCAST,MULTICAST> mtu 1500
- ether d4:81:d7:35:8c:11 txqueuelen 1000 (Ethernet)
- RX packets 0 bytes 0 (0.0 B)
- RX errors 0 dropped 0 overruns 0 frame 0
- TX packets 0 bytes 0 (0.0 B)
- TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
+ ether d4:81:d7:35:8c:11 txqueuelen 1000 (Ethernet)
+ RX packets 0 bytes 0 (0.0 B)
+ RX errors 0 dropped 0 overruns 0 frame 0
+ TX packets 0 bytes 0 (0.0 B)
+ TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
```
Manually setting up connection works:
```
$ sudo ifconfig eth0 up
$ sudo dhclient eth0
$ ifconfig -a
eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
- inet 192.168.0.213 netmask 255.255.255.0 broadcast 192.168.0.255
- inet6 fe80::d681:d7ff:fe35:8c11 prefixlen 64 scopeid 0x20<link>
- ether d4:81:d7:35:8c:11 txqueuelen 1000 (Ethernet)
- RX packets 255 bytes 154738 (154.7 KB)
- RX errors 0 dropped 0 overruns 0 frame 0
- TX packets 260 bytes 77762 (77.7 KB)
- TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
+ inet 192.168.0.213 netmask 255.255.255.0 broadcast 192.168.0.255
+ inet6 fe80::d681:d7ff:fe35:8c11 prefixlen 64 scopeid 0x20<link>
+ ether d4:81:d7:35:8c:11 txqueuelen 1000 (Ethernet)
+ RX packets 255 bytes 154738 (154.7 KB)
+ RX errors 0 dropped 0 overruns 0 frame 0
+ TX packets 260 bytes 77762 (77.7 KB)
+ TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
...
pkolaczk@p5520:~$ route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
default gateway 0.0.0.0 UG 0 0 0 eth0
192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0
$ ping ubuntu.com
PING ubuntu.com (91.189.94.40) 56(84) bytes of data.
64 bytes from ovinnik.canonical.com (91.189.94.40): icmp_seq=1 ttl=47
time=42.5 ms
64 bytes from ovinnik.canonical.com (91.189.94.40): icmp_seq=2 ttl=47
time=42.8 ms
```
Additionally, I noticed a Huawei E3272 LTE modem USB dongle also doesn't
work exactly *the same way*.
When I insert the dongle, its LED turns on after a few seconds,
indicating the modem initialized properly. The network interface
(enx582c80139263) is created, but in a down state. Then if I manually
make it UP and run dhclient, I get Internet connectivity just fine.
- Ubuntu 17.10, all updates applied as of today.
+ Ubuntu 17.04, all updates applied as of today.
I tried purging network-manager package and installing again but it didn't
help.
** Summary changed:
- Network manager says my ethernet device is not supported, though I can
connect manually
+ Network manager says my USB-based ethernet devices are not supported, though
I can connect manually
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to network-manager in Ubuntu.
https://bugs.launchpad.net/bugs/1689261
Title:
Network manager says my USB-based ethernet devices are not supported,
though I can connect manually
Status in network-manager package in Ubuntu:
New
Bug description:
I have a Dell Precision 5520 laptop with a Thunderbolt USB 3.1 type C
port that I connect to a Dell TB15 docking station connected with an
Ethernet cable.
Network manager section for ethernet connections is all grayed out,
and it says "device unsupported".
USB subsystem seems to detect the device just fine:
```
$ lsusb
Bus 004 Device 003: ID 0bda:8153 Realtek Semiconductor Corp.
Bus 004 Device 002: ID 0424:5537 Standard Microsystems Corp.
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 004: ID 046d:c31f Logitech, Inc.
Bus 003 Device 003: ID 0bda:4014 Realtek Semiconductor Corp.
Bus 003 Device 002: ID 0424:2137 Standard Microsystems Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 001 Device 004: ID 1bcf:2b95 Sunplus Innovation Technology Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
```
```
$ sudo lsusb -v -d 0bda:8153
Bus 004 Device 003: ID 0bda:8153 Realtek Semiconductor Corp.
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 9
idVendor 0x0bda Realtek Semiconductor Corp.
idProduct 0x8153
bcdDevice 30.01
iManufacturer 1 Realtek
iProduct 2 USB 10/100/1000 LAN
iSerial 6 000001000000
bNumConfigurations 2
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 57
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xa0
(Bus Powered)
Remote Wakeup
MaxPower 64mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 3
bInterfaceClass 255 Vendor Specific Class
bInterfaceSubClass 255 Vendor Specific Subclass
bInterfaceProtocol 0
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 3
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 3
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0002 1x 2 bytes
bInterval 8
bMaxBurst 0
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 98
bNumInterfaces 2
bConfigurationValue 2
iConfiguration 0
bmAttributes 0xa0
(Bus Powered)
Remote Wakeup
MaxPower 64mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 2 Communications
bInterfaceSubClass 6 Ethernet Networking
bInterfaceProtocol 0
iInterface 5 CDC Communications Control
CDC Header:
bcdCDC 1.10
CDC Union:
bMasterInterface 0
bSlaveInterface 1
CDC Ethernet:
iMacAddress 3 D481D773B38D
bmEthernetStatistics 0x00000000
wMaxSegmentSize 1514
wNumberMCFilters 0x0000
bNumberPowerFilters 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0010 1x 16 bytes
bInterval 8
bMaxBurst 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 0
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0
iInterface 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 1
bNumEndpoints 2
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0
iInterface 4 Ethernet Data
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 3
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 3
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 22
bNumDeviceCaps 2
USB 2.0 Extension Device Capability:
bLength 7
bDescriptorType 16
bDevCapabilityType 2
bmAttributes 0x00000002
Link Power Management (LPM) Supported
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x02
Latency Tolerance Messages (LTM) Supported
wSpeedsSupported 0x000e
Device can operate at Full Speed (12Mbps)
Device can operate at High Speed (480Mbps)
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 2
Lowest fully-functional device speed is High Speed (480Mbps)
bU1DevExitLat 10 micro seconds
bU2DevExitLat 2047 micro seconds
Device Status: 0x0010
(Bus Powered)
Latency Tolerance Messaging (LTM) Enabled
```
The driver kernel module is loaded and seems to be working:
```
$ sudo lshw -C network
*-network
description: Wireless interface
product: Wireless 8265 / 8275
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 78
serial: 00:28:f8:9a:bd:3e
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical
wireless
configuration: broadcast=yes driver=iwlwifi
driverversion=4.11.0-041100-generic firmware=22.391740.0 ip=192.168.0.59
latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:145 memory:edc00000-edc01fff
*-network DISABLED
description: Ethernet interface
physical id: 2
logical name: eth0
serial: d4:81:d7:35:8c:11
size: 1Gbit/s
capacity: 1Gbit/s
capabilities: ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd
1000bt 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8152
driverversion=v1.08.9 duplex=full link=no multicast=yes port=MII speed=1Gbit/s
```
```
$ lsmod | grep r8152
r8152 49152 0
mii 16384 2 usbnet,r8152
```
The ethernet device is created, but DOWN:
```
ifconfig -a
eth0: flags=4098<BROADCAST,MULTICAST> mtu 1500
ether d4:81:d7:35:8c:11 txqueuelen 1000 (Ethernet)
RX packets 0 bytes 0 (0.0 B)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 0 bytes 0 (0.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
```
Manually setting up connection works:
```
$ sudo ifconfig eth0 up
$ sudo dhclient eth0
$ ifconfig -a
eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 192.168.0.213 netmask 255.255.255.0 broadcast 192.168.0.255
inet6 fe80::d681:d7ff:fe35:8c11 prefixlen 64 scopeid 0x20<link>
ether d4:81:d7:35:8c:11 txqueuelen 1000 (Ethernet)
RX packets 255 bytes 154738 (154.7 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 260 bytes 77762 (77.7 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
...
pkolaczk@p5520:~$ route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
default gateway 0.0.0.0 UG 0 0 0 eth0
192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0
$ ping ubuntu.com
PING ubuntu.com (91.189.94.40) 56(84) bytes of data.
64 bytes from ovinnik.canonical.com (91.189.94.40): icmp_seq=1 ttl=47
time=42.5 ms
64 bytes from ovinnik.canonical.com (91.189.94.40): icmp_seq=2 ttl=47
time=42.8 ms
```
Additionally, I noticed a Huawei E3272 LTE modem USB dongle also
doesn't work exactly *the same way*.
When I insert the dongle, its LED turns on after a few seconds,
indicating the modem initialized properly. The network interface
(enx582c80139263) is created, but in a down state. Then if I manually
make it UP and run dhclient, I get Internet connectivity just fine.
Ubuntu 17.04, all updates applied as of today.
I tried purging network-manager package and installing again but it didn't
help.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1689261/+subscriptions
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