** Summary changed: - [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all after making sound test + [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all from the headphone jack
** Description changed: The problem is that there is no sound at the jack for the headphones. - I was trying the sound test and after I change the surround option available in the sound test, the whole sound disappear and the default output device disappear in the Audio settings. - Trying to fix an existing unresolved problem actually made it worse. - Now I do not have any sound at all internal and from the jack for the headphone. - By the way I tested a windows 10 live and the sound worked also from the jack for the headphones!!! - Have not being using windows for the last 10 years I was impressed how they have improved. + + Internal speaker are silenced when inserted a headphone jack but there is no sound output. + Tested a live MS windows and sound worked! + ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: jaki 2355 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: jaki 2355 F.... pulseaudio CurrentDesktop: Unity Date: Thu Dec 15 12:41:55 2016 DistributionChannelDescriptor: - # This is a distribution channel descriptor - # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor - canonical-oem-somerville-trusty-amd64-osp1-20150720-0 + # This is a distribution channel descriptor + # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor + canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (173 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 ProcEnviron: - LANGUAGE=it - PATH=(custom, no user) - XDG_RUNTIME_DIR=<set> - LANG=it_IT.UTF-8 - SHELL=/bin/bash + LANGUAGE=it + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=it_IT.UTF-8 + SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: jaki 2355 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: jaki 2355 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_PulsePlaybackTest: PulseAudio playback test failed Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all UpgradeStatus: Upgraded to xenial on 2016-09-07 (98 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1650259 Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all from the headphone jack Status in pulseaudio package in Ubuntu: Confirmed Bug description: The problem is that there is no sound at the jack for the headphones. Internal speaker are silenced when inserted a headphone jack but there is no sound output. Tested a live MS windows and sound worked! ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F.... pulseaudio CurrentDesktop: Unity Date: Thu Dec 15 12:41:55 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (173 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 ProcEnviron: LANGUAGE=it PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=it_IT.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_PulsePlaybackTest: PulseAudio playback test failed Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all UpgradeStatus: Upgraded to xenial on 2016-09-07 (98 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. 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