Public bug reported: using a hp photosmart 5520 over the wireless. Im fairly positive this worked fine on 15.10. But on 16.04 when printing the top of the page is always cropped off.
Ive tried all the things on the following page: http://askubuntu.com/questions/112684/why-does-ubuntu-add-a-5-margin-to-the-top-when-printing-to-my-hp-psc-750 however no luck at all with any of these. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups 2.1.3-4 ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24 Uname: Linux 4.4.0-47-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 CupsErrorLog: W [15/Nov/2016:11:28:01 +1030] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Photosmart-5520-series-Gray..\' already exists W [15/Nov/2016:11:28:01 +1030] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Photosmart-5520-series-RGB..\' already exists W [15/Nov/2016:11:30:34 +1030] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Photosmart-5520-series-Gray..\' already exists W [15/Nov/2016:11:30:34 +1030] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Photosmart-5520-series-RGB..\' already exists CurrentDesktop: Unity Date: Tue Nov 15 11:33:32 2016 InstallationDate: Installed on 2016-08-15 (92 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) Lpstat: device for HP-Photosmart-5520-series: dnssd://Photosmart%205520%20series%20%5BDF47AD%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-fc15b4df47ad MachineType: TOSHIBA Satellite L850 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-Photosmart-5520-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-Photosmart-5520-series.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic root=UUID=4657cafb-40f4-447f-b155-5e2db880d622 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/24/2012 dmi.bios.vendor: Insyde Corp. dmi.bios.version: 1.40 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Type2 - Board Product Name1 dmi.board.vendor: Type2 - Board Vendor Name1 dmi.board.version: Type2 - Board Version dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: OEM Chassis Manufacturer dmi.chassis.version: OEM Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvr1.40:bd04/24/2012:svnTOSHIBA:pnSatelliteL850:pvrPSKDLA-0CC00R:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion: dmi.product.name: Satellite L850 dmi.product.version: PSKDLA-0CC00R dmi.sys.vendor: TOSHIBA ** Affects: cups (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1641779 Title: printer cropping the top off on prints Status in cups package in Ubuntu: New Bug description: using a hp photosmart 5520 over the wireless. Im fairly positive this worked fine on 15.10. But on 16.04 when printing the top of the page is always cropped off. Ive tried all the things on the following page: http://askubuntu.com/questions/112684/why-does-ubuntu-add-a-5-margin-to-the-top-when-printing-to-my-hp-psc-750 however no luck at all with any of these. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups 2.1.3-4 ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24 Uname: Linux 4.4.0-47-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 CupsErrorLog: W [15/Nov/2016:11:28:01 +1030] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Photosmart-5520-series-Gray..\' already exists W [15/Nov/2016:11:28:01 +1030] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Photosmart-5520-series-RGB..\' already exists W [15/Nov/2016:11:30:34 +1030] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Photosmart-5520-series-Gray..\' already exists W [15/Nov/2016:11:30:34 +1030] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Photosmart-5520-series-RGB..\' already exists CurrentDesktop: Unity Date: Tue Nov 15 11:33:32 2016 InstallationDate: Installed on 2016-08-15 (92 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) Lpstat: device for HP-Photosmart-5520-series: dnssd://Photosmart%205520%20series%20%5BDF47AD%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-fc15b4df47ad MachineType: TOSHIBA Satellite L850 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-Photosmart-5520-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-Photosmart-5520-series.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic root=UUID=4657cafb-40f4-447f-b155-5e2db880d622 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/24/2012 dmi.bios.vendor: Insyde Corp. dmi.bios.version: 1.40 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Type2 - Board Product Name1 dmi.board.vendor: Type2 - Board Vendor Name1 dmi.board.version: Type2 - Board Version dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: OEM Chassis Manufacturer dmi.chassis.version: OEM Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvr1.40:bd04/24/2012:svnTOSHIBA:pnSatelliteL850:pvrPSKDLA-0CC00R:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion: dmi.product.name: Satellite L850 dmi.product.version: PSKDLA-0CC00R dmi.sys.vendor: TOSHIBA To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1641779/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
