Public bug reported:
I have some problems printing with HP Deskjet 840C. At times I can print
correctly while at times I have problems mainly with pdf files.
Sometimes they will not be printed at all (the status says "waiting" or
"cancelled"). Sometimes some pages get printed and the others fail.
I recently installed HP Tools and while initially I could print fine,
now it doesn't print at all or it prints ALL pages while I choose a
range of pages. I installed and reinstalled the printer and the HP Tools
to no avail.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.7
ProcVersionSignature: Ubuntu 3.13.0-87.132-generic 3.13.11-ckt39
Uname: Linux 3.13.0-87-generic i686
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: i386
CurrentDesktop: Unity
Date: Fri May 20 12:45:42 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-01-02 (868 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release i386 (20131016.1)
Lpstat: device for HP_DeskJet_840C: hp:/usb/DeskJet_840C?serial=HU0292N111LW
MachineType: TOSHIBA Satellite A300
Papersize: a4
PpdFiles: HP_DeskJet_840C: HP DeskJet 840C - CUPS+Gutenprint v5.2.10-pre2
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-87-generic
root=UUID=0554b137-c865-40cf-a427-1501c7ec954f ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to trusty on 2014-06-24 (695 days ago)
dmi.bios.date: 04/14/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.70
dmi.board.name: Satellite A300
dmi.board.vendor: TOSHIBA
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnTOSHIBA:bvrV2.70:bd04/14/2008:svnTOSHIBA:pnSatelliteA300:pvrPSAJ4E-01U00NGE:rvnTOSHIBA:rnSatelliteA300:rvrNotApplicable:cvnTOSHIBA:ct1:cvrN/A:
dmi.product.name: Satellite A300
dmi.product.version: PSAJ4E-01U00NGE
dmi.sys.vendor: TOSHIBA
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: apparmor apport-bug i386 third-party-packages trusty
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https://bugs.launchpad.net/bugs/1583997
Title:
cannot print correctly on HP Deskjet 840C
Status in cups package in Ubuntu:
New
Bug description:
I have some problems printing with HP Deskjet 840C. At times I can
print correctly while at times I have problems mainly with pdf files.
Sometimes they will not be printed at all (the status says "waiting"
or "cancelled"). Sometimes some pages get printed and the others fail.
I recently installed HP Tools and while initially I could print fine,
now it doesn't print at all or it prints ALL pages while I choose a
range of pages. I installed and reinstalled the printer and the HP
Tools to no avail.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.7
ProcVersionSignature: Ubuntu 3.13.0-87.132-generic 3.13.11-ckt39
Uname: Linux 3.13.0-87-generic i686
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: i386
CurrentDesktop: Unity
Date: Fri May 20 12:45:42 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-01-02 (868 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release i386 (20131016.1)
Lpstat: device for HP_DeskJet_840C: hp:/usb/DeskJet_840C?serial=HU0292N111LW
MachineType: TOSHIBA Satellite A300
Papersize: a4
PpdFiles: HP_DeskJet_840C: HP DeskJet 840C - CUPS+Gutenprint v5.2.10-pre2
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-87-generic
root=UUID=0554b137-c865-40cf-a427-1501c7ec954f ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to trusty on 2014-06-24 (695 days ago)
dmi.bios.date: 04/14/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.70
dmi.board.name: Satellite A300
dmi.board.vendor: TOSHIBA
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnTOSHIBA:bvrV2.70:bd04/14/2008:svnTOSHIBA:pnSatelliteA300:pvrPSAJ4E-01U00NGE:rvnTOSHIBA:rnSatelliteA300:rvrNotApplicable:cvnTOSHIBA:ct1:cvrN/A:
dmi.product.name: Satellite A300
dmi.product.version: PSAJ4E-01U00NGE
dmi.sys.vendor: TOSHIBA
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