Well of course it is possible to find someone knowledgeable of IT, but the chances of that are similar to that of walking up to a random person on the street and having them be knowledgeable of it.
I shouldn't have said absolutely everyone, but the call center people are not trained in IT. The person you talked to must have learned on his own. On Feb 28, 2016 5:37 PM, "Jesse V" <kernelc...@riseup.net> wrote: > On 02/28/2016 11:42 AM, Jamis Hartley wrote: > > Because the support people in the call center are not IT people. They > > don't understand computers and were never trained with tor nodes. They > > were literally given cookie cutter responses to tell you when you come > > and say that you are being blocked because of a proxy. They don't have > > any knowledge of the tech behind it. > > I'll disagree to that. A few hours ago, Netflix's tech support guided me > through a completely unrelated technical issue, but the technician was > highly knowledgeable in IT, security, and the workings of the Internet. > Obviously, I was only chatting with him for a few minutes while my > equipment was rebooting and I have a sample size of one, but I don't > think it's fair to dismiss the technical capacities of people in call > centers just because they work in call centers. > > For an issue like this, you probably need to try to talk to someone > above the average tech support responder, since they are trained to how > to diagnose and repair common issues, and "Netflix is blocking non-exit > Tor relays" certainly isn't high on that list. > > -- > Jesse V > > > _______________________________________________ > tor-relays mailing list > tor-relays@lists.torproject.org > https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays > >
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