On Dec 4, 2020, at 19:17, Nick Hilliard <n...@foobar.org> wrote:
> people don't necessarily buy stuff that's not ungradeable.  They buy stuff 
> which has a support lifetime of finite duration.

Same thing. If you’re serious about business continuity, you have an 
arrangement with the vendor about what happens if they go out of business, and 
you have an agreement about how long support will last and what it consists of.

Of course no product has infinite lifetime, but lots of iot stuff is expected 
to be in the walls for 30 years. Radiology equipment lasts decades. Etc. 

It’s really natural to think of stuff you buy as being stable and solid, but 
when there’s software in it, this cognitive bias requires serious systems 
thinking to avoid. 
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