Osin,

If this were my project I would need to take account of the way the data is 
formatted in the spreadsheet, perhaps making an additional worksheet in 
excel that complies with one row per faq. Then export this as a CSV file, 
using JSON Mangler, in a utility wiki, to import and convert to tiddlers 
(In a plugin package) then transfer this plugin package to the new faq TW5. 
I would then build a view template for viewing both the previous shadow 
faq's and new ones I create going forward. If you want to modify an old FAQ 
you just edit the shadow to become a tiddler.

I would set a field such as object-type to faq in the faq tiddlers so I can 
always list them, I would try and retain dates from the original faq as it 
can help with data currency eg a really OLD faq may have aged. However you 
most likely need to reformat the dates found in the spreadsheet.

If you are carful with you design you may even be able to retain the 
ability to export faq back to csv and import to the Spreadsheet. This would 
be a lot of effort and depends on how they are currently stored, however it 
may smooth the adoption of a new solution.

I think tiddlywiki is ideal for this kind of business requirement. 
Especially with one editor and many readers. An over dependence on 
organically developed spreadsheets is common, they are fragile, and often 
become hard to maintain when the author leaves. Unless they have media 
images, audio and video you can store many thousands of faq's in one 
tiddlywiki.

I would explain it as using a special smart document, that is published 
like a website and provides a managed user interface to the FAQ's for both 
readers and editors including search and categories etc... later it can be 
used to extract more knowledge from the FAQ's, provision answers for 
different users and much more.

Do you have SharePoint available?

regrads
Tones


On Tuesday, 10 November 2020 03:47:38 UTC+11, Osin wrote:
>
> I found this page <http://sukima.github.io/GitFixUm/> that is somewhat of 
> an FAQ that could become useful.
> When you say "'question field' for the full question", are you referring 
> to the "add a new field" option at the bottom of every tiddler? I will dig 
> into this more.
>
> Re: IE, yeah, no one has much say, it's a very tight and regulated 
> workplace with old tools. I initially considered TWC because I could always 
> convert into TW5, but so far TW5 works. Drift doesn't, for example, which 
> is why I don't want to use plugins and stray away too much from vanilla TW5.
>
> On Monday, November 9, 2020 at 10:37:11 AM UTC-5 Mark S. wrote:
>
>> Side note. I believe MS will be retiring IE next year. Designing anything 
>> around it would be counter-productive.
>>
>>
>> On Monday, November 9, 2020 at 7:29:01 AM UTC-8, Mark S. wrote:
>>>
>>> I would use the title for a short question, the text field for the full 
>>> answer, and a "question" field for the full question. A view template for 
>>> the item would allow the user to see as little or as much as they wanted of 
>>> the answer. Every tiddler would be tagged as "FAQ" and then tagged with 
>>> sub-topics. You create a tag tree and then use one of the TOC macros to 
>>> display the entire FAQ.
>>>
>>> That's a whirlwind answer. I'm sure someone will come up with an 
>>> all-singing, all-dancing FAQ.
>>>
>>>
>>>>

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