> The system seems to be finding it just fine, but 

What do you mean by this?  The system normally just sees the serial port, and 
doesn't know what if anything is attached to it.

>   the modem won't respond to commands (ATZ, ATDT, etc.).

Are you sure you've got the right port?  If not, just run through all of them, 
typing something (my fav is ati6) and see if you get a response from any of 
them.

                                Jeff



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