It's a shame you had to have an attorney. Having worked in a call center
that did support for both Hitachi and Micron, the rule of thumb was 3 HW
problems and a new unit automatically. Also, low paid TS staff (with minimal
knowledge) is the norm for these big companies (esp if support is
outsourced) and there is little or no communication between the call center
and the repair facility (i.e. depot).
Davida
-----Original Message-----
From: Kelly Lynn Martin <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Tuesday, January 04, 2000 1:08 PM
Subject: Re: [techtalk] Other OSes on a Linux box
>On Tue, 4 Jan 2000 12:05:36 -0800, [EMAIL PROTECTED] said:
>
>>Compaq isn't without issues, but at least we can count on the
>>drives staying put, the servers taking up a lot less space, and
>>better support (reseller plus manufacturer).
>
>I hope the support they give enterprise customers is better than their
>retail customer support. My experience with Compaq technical support
>is absymal. I had one of their tech support drones tell me that "the
>hard drive sees everything on the computer" and that it had to be
>"replaced" every time anything on the computer was changed. Load of
>BS. I had to bring an attorney in to the picture to get them to
>finally replace a defective Presario laptop (four trips to their
>repair shop, each time they broke something new).
>
>Kelly
>
>************
>[EMAIL PROTECTED] http://www.linuxchix.org
>
>
************
[EMAIL PROTECTED] http://www.linuxchix.org
