Colleagues, A good friend of mine owns a dental practice whose data was encrypted with ransomware. Apparently all of the primary and backup data were encrypted. I'm getting info secondhand from him and so don't have all the details yet (eg, which OS, which variant of ransomware, etc).
They're asking in the range of $500-1000 in bitcoin. He wants to pay. My questions are: 1. Where/how to get bitcoin safely? 2. What should his expectations be after he pays? 3. Are there any other possible mitigations? For example, another friend sent me the FireEye link where one might be able to obtain a known decryption key. (https://www.decryptcryptolocker.com) I realize question #1 is off-topic for this list, but any personal experience is welcome. Any other advice or questions I should be asking? John
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