Hello, 
I think it is an IOS Problem

Your costumer must delete the Account on the I Phone or Pad...
After they must make a new one... Then it schould work...
We have had the same Problem with the IOS...
I think in the Settings will be more saved as you want :-C

Greetings Xaver

  ----- Original Message ----- 
  From: Michael Richter 
  To: [email protected] 
  Sent: Wednesday, November 27, 2013 2:04 PM
  Subject: [swinog] Mailserver migration problems with Apple devices


  Hi there

  does anybody have experience with mailserver migration and apple clients.
  We have no changed the ip address of our mailserver -> we have changed the A 
Record from mail.xy.ch to a new IP.
  Since then we've a lot of calls from clients which are unable to receive 
mails.

  On the iPhones, the authentication option has gone!!. When the customer set 
its back to password it's working again.
  But I had also some OS X Mail which had the right settings, but didn't work. 
I had to configure the account from scratch.

  So it's defnitely an Apple "Problem".

  Does anybody now why this is not working or why the settings are changed from 
the device itselfs?









  Freundliche GrĂ¼sse

  sasag Kabelkommunikation AG
  Michael Richter
  Professional Bachelor ODEC in Engineering 
  [email protected]
  052 633 01 71



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