>> Responsetime of hop 12 (80.91.251.98) is much higher than hop 11 
>> (80.91.249.113) and a ping test did show lost packets on hop 12 but not on 
>> hop 11.
>> 
>> 
>> 11  prs-bb1-link.telia.net (80.91.249.113) [AS1299]  25.882 ms  125.402 ms  
>> 25.827 ms
>> 12  ash-bb1-link.telia.net (80.91.251.98) [AS1299]  108.584 ms  113.053 ms 
>> ash-bb1-link.telia.net (80.91.252.36) [AS1299]  158.407 ms

Hop 11 is in Paris, hop 12 in Ashburn. I don't see anomalies considering the 
latency, as the atlantic is in between.

The path seems to be multipath, but this is still ok. The loss / congestion 
could be on the return path, for proper diagnosis you need a traceroute from 
the other end, too.

Check return pathes to proxies and compare them to the direct link... and, as 
Victor already said, don't expect guaranteed latecy on a xDSL service...

HTH,
F.

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