Rob Steinmetz wrote:
I have a remote site. The people at that site cannot access a internal
website we use at another location. I have had the users clear their
cache and try to access the site. Chrome on the same machines can access
the site. They can ping the ip address.
I'm looking for a way to figure out what is causing SeaMonkey to not
load the website.
There's a variety of reasons that you could be having problems. Proxy
settings, as noted elsewhere, are potential, but I think unlikely.
You haven't mentioned whether you have any extensions installed. If you
have something like one of the AdBlock variants, NoScript, etc., those
could be causing problems.
In my own experience, absent problems with extensions, display issues
tend to be profile-specific. Personally, I make extensive use of both
AdBlock Plus, and NoScript, plus things like blocking of trackers and
third-party cookies. Thus, if I can't get whitelisting to work quickly,
or have other quirks that cause display issues, I keep a second profile,
where nearly all the settings are default. If switch to the second
profile, I can't remember a time when I haven't gotten the display I
would expect. That pretty clearly identifies my problem as something
with my specific profile, rather a more general problem with Seamonkey.
The fastest troubleshooting tool is to go to Help -> Restart with
Add-ons disabled. That will reset your profile to mostly default
preference settings, and disable all your extensions. And on occasion,
I've found that a one-time use of Safe Mode is enough to clear problems.
If problems persist when you go back to regular mode, then you need to
start taking a look at your extensions. Try to isolate the extension
that's having problems. Once you've found that, you want to disable (and
perhaps try reinstalling the extension).
Smith
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