Hey Andre,

The issue can be caused by couple technical reasons.
If we want to find one of the reasons we first need to understand the setup.
Lets start with the ISP part of the picture:
Where the public IP is residing? On the Squid box or on a NAT gateway?
```
$ ip route show
```

Also, did you made any fine tunning to the OS networking stack?
What OS are you using?
What version of squid? Is it self compiled or pre-packaged binary?
```
squid -v
```

Also, do you have any dummy website locally you can try to verify which works 
or not?
You can try to install nginx or apache on the squid box and to try accessing 
the local ip or domain on port 80 and see what happens.
Also, is this squid a simple forward or intercept proxy?

With the above details I believe we can start thinking about the technical 
options of the issue.

Eliezer


From: squid-users <squid-users-boun...@lists.squid-cache.org> On Behalf Of 
Andre Bolinhas
Sent: Thursday, October 12, 2023 14:43
To: squid-users@lists.squid-cache.org
Subject: [squid-users] Vey slow navigation

Hi
I'm using Squid and sometimes my users are unable to access to internet or the 
internet access is very slow.
The error returned from the browser is
“This site can't be reached – took too long”
On cache.log i get this errors very frequently
2023/10/12 10:23:49 kid5| local=10.30.2.33:3128 remote=10.188.150.131:53305 FD 
3379 flags=1: read/write failure: (32) Broken pipe
2023/10/12 10:23:53 kid4| local=10.30.2.33:3128 remote=172.161.26.109:55123 FD 
7784 flags=1: read/write failure: (32) Broken pipe
2023/10/12 10:24:11 kid1| local=10.30.2.33:3128 remote=10.188.120.13:54408 FD 
3116 flags=1: read/write failure: (32) Broken pipe
2023/10/12 10:24:26 kid4| local=10.30.2.33:3128 remote=198.101.5.73:57952 FD 
11987 flags=1: read/write failure: (32) Broken pipe
...
2023/10/12 10:47:29 kid2| local=10.30.2.33:3128 remote=167.2.22.36:64301 FD 
18774 flags=1: read/write failure: (110) Connection timed out
2023/10/12 10:50:28 kid2| local=10.30.2.33:3128 remote=10.188.100.153:62550 FD 
4240 flags=1: read/write failure: (110) Connection timed out
2023/10/12 10:50:30 kid4| local=10.30.2.33:3128 remote=172.16.109.181:55468 FD 
19204 flags=1: read/write failure: (110) Connection timed out
..

Can you help me to understand this?
It's a problem on squid box or something related with network / isp?
Best regards

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