Bret Miller wrote:
> Yes and no. How an e-mail gets forwarded is very much
> client-dependent.

You could put it that way.  <g>

> I find that with Microsoft products, there isn't any easy way to get
> it to forward a message and include the full headers.

My experience has been that once you get users to understand the
operation, Outlook Express does this very nicely- right-click the
message in the message list, click "Forward as attachment", enter the
destination, and you're happy.

Netscape provides an almost identical option on the right-click menu; 
the major difference is that it doesn't forward "subject.eml"
attachments.

Eudora doesn't seem to have any way to forward complete original
messages;  KMail can get *most* of the message headers but it still
mangles one or two and sticks in a header or two of its own;  at least
one version Opera coudn't forward as an attachment of any kind.

And then there's Microsoft Outlook.  Ugh.  Between the 3 most recent
releases (I think;  I haven't been able to figure out Outlook's
versioning) there have been 3 *very* different interfaces, and 3 ways to
attach a complete message (as sent by the POP3 server) to a new
message.  None of them work with all 3 versions;  all fail at random in
completely unpredictable ways, and there are a host of other problems
I've had to deal with doing ISP tech support- prime among them the fact
that the interface keeps changing.

> And even if you
> could, you'd then have to have a way to strip off the outer message
> and only learn on the attached message.

A relatively trivial task, compared to getting users to forward the
untagged spam properly in the first place.

> Plus, then you are putting the accuracy of your spam filter in the
> hands of your users.

Definitely dangerous.  ;)

> I have a few select users that I allow to drop their spam
> in a shared mailbox. I then review the spam and send it to the
> learner.

We don't limit who can send in untagged spam or tagged nonspam, but I
too check each message.  I look to see what triggered, and how I might
make certain that that particular message and any similar ones get
tagged in the future- sometimes it results in another URL component
getting added to the growing list of spamsites, sometimes a set of
phrases wrapped in a meta rule for .5 points;  sometimes a set of
overlapping phrases with a combined score over the default threshold in
the case of particularly nasty pornspam.

> I send probably 80% or more on, but the rest is misclassified by the
> user because they don't understand how to get off a mailing list,
> whether it's their bank or some online store or whatever.

I've seen a few of those, but not many recently.

> In my
> experience, I can't trust users to know the difference between ham
> and spam, so there is still the manual review. After the review, I
> drag the message into another mailbox where it gets sa-learn'ed by
> cron job and autodeleted eventually.

What I'd *like* to do is have per-user Bayes dbs;  at the moment I can't
afford the disk space to do so.  (I would need to take the server down
to add a ~10G+ disk for SA misc data alone;  I don't want the Bayes and
AWL dbs to be part of a user's quotas.)

A system-wide Bayes db is not too bad;  the spam and ham that people
report is remarkably similar across ~350 accounts...

-kgd
-- 
<erno> hm. I've lost a machine.. literally _lost_. it responds to
ping, it works completely, I just can't figure out where in my
apartment it is.


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