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Hello Don,

Saturday, September 20, 2003, 8:35:45 AM, you wrote:

DS> a. How do you folks deal with the learning curve for spamassassin
DS> ?...  It's too very steep for a novice!

DS> b. If spamassassin is already on your providers' system, how does the
DS> novice user configure things not knowing how to write dotfiles?...

I'm not your average end-user, but perhaps I can answer some of your
question.

I'm a domain master on a shared domain server. My host added SA to their
system last Spring. The first I knew of it was when a new option appeared
on my domain management control panel: SpamAssassin On/Off.

I turned it on to see what it would do.

I started getting spams flagged as ****SPAM****. Cool.

I read the message info added, and headed to http://www.spamassassin.org
where I learned enough to be able to modify a few settings and change
some default scores.

My knowledge of SA grew from there.

Now MY users don't know anything about SA other than it's there. Because
of the way my systems are set up, they have no direct control over SA
(each domain has one user_prefs which applies to all POP addresses within
the domain). They let me know when there's a problem, and I work on it.

I have provided learn-spam and learn-notspam folders to my webmail users,
so they can copy/move emails to those folders when they want to teach SA
how to better identify these. I then feed the contents of those folders
to Bayes via sa-learn regularly.

That's about it.

SA catches 90-95% of all spam out of the box, with almost no false
positives. That's amazing, and more than satisfactory. With the tweaking
I've done we're around the 99% mark, with one or no FP in any given
month. My people have no complaints.

Bob Menschel

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