I need computer help and I thought possibly there might be someone on this 
list that can help me.  We purchased a 3-year extended warranty which kicks 
in after the first year is up.  But, get this, during the first 12 months you 
have to pay long distance to get technical help and I've had to wait on hold 
up to an hour before getting any help!

Right now I'm on my son's computer.  Here's what I need help with on mine.  
One day last week I was using it and all of a sudden it just wigged out and 
turned off.  Then, when I turned it back on again in came up in what I think 
is safe mode.  I didn't know how to get it back to my regular desktop.  I was 
still able to use it when the screen was white....still had all my program 
icons on the desktop only the desktop color was white and it said something 
like Active Desktop Recovery across it.  Well, today I thought maybe I'd shut 
it down differently and then maybe my regular desktop would appear again.  I 
clicked on the start button and then clicked on Shut Down....then clicked on 
something like shut down and start up on dos.  Well, when my computer came 
back on it was in dos mode.....black screen and showed c:\windows.        Can 
anyone tell me how to get it back to my regular screen???
Or, know anywhere to go online to find out?

Thanks so much!!

Marlene
<")))><


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