> What the hell happened to professional IT?

At one time, very few organizations needed IT infrastructure, so the
fairly small pool of very smart people was not spread very thin. With
time, however, the number of organizations needing IT has grown
rapidly, while the number of good IT people has not. This has been
especially devastating at the management level, where the number of
smart managers needed has grown but the number of smart managers has
not -- nothing ruins a department like bad management, and the number
of good managers is simply miniscule compared to demand. Worse still,
the number of people who can judge a good manager is even smaller...

Perry

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