Hello,
thanks for the answer. Unfortunately home PC are user property and we
cannot exchange them.
Today I also got the news all problems ceased this morning and the
people are not disconnecting anymore. We didn't change anything server
side or client side, so it MUST be their ISP having pro
Massimiliano,
Thank you for updating us on your findings.
Obviously I don't know your situation, nor that of your users, but would
it be possible to exchange home machines between a 'good' user, and one
of the two 'disconnecting' users?
If the problem went with the machine then I guess that
Hello,
to add to the last mail: we found out that re-connection is normal
default behavior if the user resizes the browser window.
From the guacamole manual we will test what this parameter in the
connection settings does:
|resize-method|
The method to use to update the RDP server when
Hello,
I have some infos on the clients home situation from the helpdesk. They
have:
- Windows 10
- Google Chrome Version 128.0.6613.137 (official build) (64 bit)
- home connection type: xDSL FTTC (should be > 50MBit/s download)
- CPU: intel i5
- RAM: 8GB
The users are also reporting that resi
Hello,
Thanks for the answer.
yes, I'm quite sure it's the home ISP connection the problem. It looks
like guacamole frontend "restarts" the browser connection in the new
version if it feels the user network is bad or unstable. I guess it's in
the javascript part. Some screenshot in attachment
Massimiliano,
In the past when I've had these sorts of issues the problem has turned
out to be either with the external user's ISP, or something internal to
their location. In the latter case this has included the user's children
re-configuring the home network, or in some other way interferin
