Re: Standing in the street trying to hear yourself think

On Thu, 2009-07-09 at 08:13 +0800, Onno Benschop wrote: > My experience in this scenario is that if you go down the path of > individual pairing that paired support person becomes the single > contact > point for that user from then on. It happens today when a support > request gets resolved the us

Re: Standing in the street trying to hear yourself think

> On Thu, 9 Jul 2009 14:58:49 +0800 > John McCabe-Dansted wrote: > >> On Sat, Jul 4, 2009 at 2:23 AM, Evan wrote: >> > We also seem to have a duplication of effort on several fronts. At >> > last glance we have: >> > >> > - mailing lists >> > - IRC >> > - wiki >> > - launchpad >> > - launchpad ans

Re: Standing in the street trying to hear yourself think

On Thu, 9 Jul 2009 14:58:49 +0800 John McCabe-Dansted wrote: > On Sat, Jul 4, 2009 at 2:23 AM, Evan wrote: > > We also seem to have a duplication of effort on several fronts. At > > last glance we have: > > > > - mailing lists > > - IRC > > - wiki > > - launchpad > > - launchpad answers > > - for

Re: Standing in the street trying to hear yourself think

I think the FAQ/flowchart/chatroom model could work very well in other places, but the Signpost is just about pointing people in the right direction - providing solutions is outside our modest scope. You've already got a chatroom in #ubuntu, so the next thing is to start writing answers. I wou

Re: Standing in the street trying to hear yourself think

On Sat, Jul 4, 2009 at 2:23 AM, Evan wrote: > We also seem to have a duplication of effort on several fronts. At last > glance we have: > > - mailing lists > - IRC > - wiki > - launchpad > - launchpad answers > - forums I wrote a blueprint for maintaining a database of errors. I suggest that for a

Re: Standing in the street trying to hear yourself think

On Thu, 09 Jul 2009 08:13:26 +0800 Onno Benschop wrote: > On 09/07/09 01:28, C de-Avillez wrote: > > I can see something like this working -- as long as the requester > > gets paired with one single person, in a PVT IRC session (or > > something similar). If we just drop the requester into, say,

Re: Standing in the street trying to hear yourself think

On 09/07/09 01:28, C de-Avillez wrote: > I can see something like this working -- as long as the requester gets > paired with one single person, in a PVT IRC session (or something > similar). If we just drop the requester into, say, the #ubuntu channel, > then we will not have accomplished anything

Re: Standing in the street trying to hear yourself think

On Wed, Jul 8, 2009 at 1:28 PM, C de-Avillez wrote: > On Wed, 2009-07-08 at 12:47 -0400, Evan wrote: > > > > > The only issue I can find with this approach is that many new > > users are > > coming from windows. Have you tried using windows "help"? It > > does use

Re: Standing in the street trying to hear yourself think

On Wed, 2009-07-08 at 12:47 -0400, Evan wrote: > > The only issue I can find with this approach is that many new > users are > coming from windows. Have you tried using windows "help"? It > does use > an approach similar to this, and I would be afra

Re: Standing in the street trying to hear yourself think

On Wed, 8 Jul 2009 12:47:19 -0400 Evan wrote: > On Wed, Jul 8, 2009 at 12:30 PM, Charlie Kravetz > > wrote: > > > On Wed, 8 Jul 2009 12:14:53 -0400 > > Evan wrote: > > > > > On Wed, Jul 8, 2009 at 5:46 AM, Andrew Sayers < > > > andrew-ubuntu-de...@pileofstuff.org> wrote: > > > > > > > I think

Re: Standing in the street trying to hear yourself think

On Wed, Jul 8, 2009 at 12:30 PM, Charlie Kravetz wrote: > On Wed, 8 Jul 2009 12:14:53 -0400 > Evan wrote: > > > On Wed, Jul 8, 2009 at 5:46 AM, Andrew Sayers < > > andrew-ubuntu-de...@pileofstuff.org> wrote: > > > > > I think the model we're heading towards with the signpost is that > > > the wi

Re: Standing in the street trying to hear yourself think

On Wed, 8 Jul 2009 12:14:53 -0400 Evan wrote: > On Wed, Jul 8, 2009 at 5:46 AM, Andrew Sayers < > andrew-ubuntu-de...@pileofstuff.org> wrote: > > > I think the model we're heading towards with the signpost is that > > the wiki page contains questions that have been asked before, while > > IRC an

Re: Standing in the street trying to hear yourself think

On Wed, Jul 8, 2009 at 5:46 AM, Andrew Sayers < andrew-ubuntu-de...@pileofstuff.org> wrote: > I think the model we're heading towards with the signpost is that the > wiki page contains questions that have been asked before, while IRC and > the wiki discussion page are for new questions. > Makes s

Re: Standing in the street trying to hear yourself think

I think the model we're heading towards with the signpost is that the wiki page contains questions that have been asked before, while IRC and the wiki discussion page are for new questions. If it works, I think #ubuntu might want to look at the signpost model. Being able to click "I have a prob

Re: Standing in the street trying to hear yourself think

> As soon as more than x people actively seeking help are on a channel (not > sure how many in this case), it becomes hard for new people on the channel > to get attention. The trick would be to get the volunteers onto the right > subchannel so that when someone on #ubuntu points the user to #ubunt

Re: Standing in the street trying to hear yourself think

On Tue, Jul 7, 2009 at 6:57 PM, Onno Benschop wrote: > On 03/07/09 11:44, Andrew Sayers wrote: > > when someone comes to you with a problem, first > > fix the presenting problem, then fix the second-order problem that > > caused it, then the third-order problem, and so on back to the original > >

Re: Standing in the street trying to hear yourself think

On 03/07/09 11:44, Andrew Sayers wrote: > when someone comes to you with a problem, first > fix the presenting problem, then fix the second-order problem that > caused it, then the third-order problem, and so on back to the original > source. Although this significantly increases the amount of

Re: Standing in the street trying to hear yourself think

On Fri, 2009-07-03 at 19:47 +0100, Andrew Sayers wrote: > I'm coming to a similar conclusion from the opposite direction. A quick > chat in #ubuntu-signpost lead me to start writing this: > > https://help.ubuntu.com/community/Signpost The only problem I see is that you redirect people wh

Re: Standing in the street trying to hear yourself think

On Fri, 3 Jul 2009 14:23:19 -0400 Evan wrote: > On Fri, Jul 3, 2009 at 1:50 PM, Evan R. Murphy > wrote: > > > 2009/7/3 Evan : > > > I've been subscribed to this list and filing bugs for over a year > > > now, > > and I > > > hadn't even heard of Launchpad Answers before now. Maybe I live > > > u

Re: Standing in the street trying to hear yourself think

Evan wrote: > Launchpad is for bug reporting and tracking, beyond that I have no idea > where the actual division of responsibilities lies. Perhaps clarifying > that (ex: Wiki is for Howtos only, forums are only for ...) and then > providing a meta-support page for each topic would help. So some

Re: Standing in the street trying to hear yourself think

On Fri, Jul 3, 2009 at 1:50 PM, Evan R. Murphy wrote: > 2009/7/3 Evan : > > I've been subscribed to this list and filing bugs for over a year now, > and I > > hadn't even heard of Launchpad Answers before now. Maybe I live under a > > rock, but I think promotion / awareness would go a long way. >

Re: Standing in the street trying to hear yourself think

> For the latter, we should have a review group to: > * look at the questions/answers, and > * verify correctness, > * edit if needed (clarifying the question and answer), and > * classify the question following a (given) taxonomy. > > Following from here: > > * once a question/answer has been

Re: Standing in the street trying to hear yourself think

2009/7/3 Evan : > I've been subscribed to this list and filing bugs for over a year now, and I > hadn't even heard of Launchpad Answers before now. Maybe I live under a > rock, but I think promotion / awareness would go a long way. I dream about a much tighter integration of all the community disc

Re: Standing in the street trying to hear yourself think

On Fri, 2009-07-03 at 12:36 -0400, Andrew SB wrote: > > > > I like this. So maybe a rating system more along the lines of, "Did > > this answer fix your problem?", instead of, "Digg it". > > Some thoughts: > > This sounds just like Launchpad Answers to me. How would the idea > you're talking abo

Re: Standing in the street trying to hear yourself think

On Fri, Jul 3, 2009 at 12:39 PM, Evan wrote: > On Fri, Jul 3, 2009 at 12:36 PM, Andrew SB wrote: >> >> On Fri, Jul 3, 2009 at 12:27 PM, Evan R. Murphy >> wrote: >> >> I would propose that we have a better metric for selecting the best >> >> answer, in that the person posing the question could sele

Re: Standing in the street trying to hear yourself think

> Date: Thu, 2 Jul 2009 21:03:44 -0400 > From: Evan > Subject: Re: Standing in the street trying to hear yourself think > > Again, someone in the Audio > metaforum (who presumably knows something about audio) tells them it's a > driver issue, and moves their post a lev

Re: Standing in the street trying to hear yourself think

On Fri, Jul 3, 2009 at 12:36 PM, Andrew SB wrote: > On Fri, Jul 3, 2009 at 12:27 PM, Evan R. Murphy > wrote: > >> I would propose that we have a better metric for selecting the best > >> answer, in that the person posing the question could select the > >> answer that fixed the problem for them,

Re: Standing in the street trying to hear yourself think

On Fri, Jul 3, 2009 at 12:27 PM, Evan R. Murphy wrote: >> I would propose that we have a better metric for selecting the best >> answer, in that the person posing the question could select the >> answer that fixed the problem for them,  again this ties in with the >> task orientated nature of this

Re: Standing in the street trying to hear yourself think

Hi all, 2009/7/2 Tim Hawkins : > I would agree that The yahoo Answers model represents a "wisdom of the > crowds" approach, and you are correct > in your assessment that this can lead to distortions. [...] > On yahoo answers many of the responses that are chosen as top answers, > are subjective in

Re: Standing in the street trying to hear yourself think - ii

On ven, 2009-07-03 at 10:10 +0200, Vincenzo Ciancia wrote: > On gio, 2009-07-02 at 21:03 -0400, Evan wrote: > > Coincidentally, Bryce recently posted a couple of blog posts dealing > > with "Me too" storms on launchpad [1]+[2] which are related. > > > > > > They want their problem fixed, they ca

Re: Standing in the street trying to hear yourself think

I would agree that The yahoo Answers model represents a "wisdom of the crowds" approach, and you are correct in your assessment that this can lead to distortions. However I was only suggesting this as an example model, and that there could be mechanisms built into the points system that would

Re: Standing in the street trying to hear yourself think

Would the production of a system similar to the "Yahoo Answers" approach help with some of this, Yahoo Answers awards points to answers that are chosen as top answers for various questions, and in essence becomes a "living FAQ". Its more task orientated than the wiki, as its based on a question

Re: Standing in the street trying to hear yourself think

On gio, 2009-07-02 at 21:03 -0400, Evan wrote: > Coincidentally, Bryce recently posted a couple of blog posts dealing > with "Me too" storms on launchpad [1]+[2] which are related. > > They want their problem fixed, they can do nothing, they feel frustrated, plus, they are used to small groups o

Re: Standing in the street trying to hear yourself think

The Ubuntu community is growing, and as Evan mentioned, our current channels of communication can only support a finite rate of messages. So there are only two possible solutions: increase the supply of meat-bandwidth, or decrease the demand. Other posts have interesting ideas about increasing

Re: Standing in the street trying to hear yourself think

On Thu, Jul 2, 2009 at 10:08 PM, Andrew Sayers < andrew-ubuntu-de...@pileofstuff.org> wrote: > Evan wrote: > > > I like this idea in principle, but in practice I'd be worried about > messages being pushed back and forth between forums - your sound driver > breaks, and the audio forum pushes your

Re: Standing in the street trying to hear yourself think

Evan wrote: I like this idea in principle, but in practice I'd be worried about messages being pushed back and forth between forums - your sound driver breaks, and the audio forum pushes your question to the driver forum, which pushes you back to the sound forum, ad nauseum. I suspect the ans

Re: Standing in the street trying to hear yourself think

Coincidentally, Bryce recently posted a couple of blog posts dealing with "Me too" storms on launchpad [1]+[2] which are related. I don't claim to be an expert on this, but as I see it the problem comes down to channels. Various channels of communication can hold different numbers of active partic

Re: Standing in the street trying to hear yourself think

Hello Onno, Your post is very well written and some of the projects beeing worked on in the community space are set up to deal with some of the issues you raise: * Education, the ubuntu-learning project is kicking off a structured mechanism for teaching and educating users, sys-admins, contribut

Re: Standing in the street trying to hear yourself think

On 03/07/09 08:00, Tim Hawkins wrote: > Would the production of a system similar to the "Yahoo Answers" > approach help with some of this, Yahoo Answers > awards points to answers that are chosen as top answers for various > questions, and in essence becomes a "living FAQ". Its more > task orientat

Standing in the street trying to hear yourself think

As Ubuntu becomes more and more popular, the resources we use to communicate within our community become saturated with the sounds made by new and learning users. This is not a new thing, nor is it undesirable, but unless we find ways to deal with the increasing background noise, we have a real cha