** Description changed:
+ [Impact]
+
+ Users are not able to install or upgrade ubuntu-advantage-tools in
+ situations where cloud-init is installed in the system, but did not run
+ - either because of some error, or it was disabled, or it did not
+ finished executing yet.
+
+ When cloud-init ru
Tested for Xenial, Bionic, Focal and Hirsute, using the attached script.
All packages could be installed despite the cloud-id error.
** Attachment added: "testproposed.sh"
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1936833/+attachment/5514125/+files/testproposed.sh
Execution results for the script from previous comment can be seen
attached here.
** Attachment added: "results"
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1936833/+attachment/5514126/+files/results
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** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
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Title:
package ubuntu-advantage-tools 27.8~22.04.1 failed to ins
This is related to this Github Issue:
https://github.com/canonical/ubuntu-advantage-client/issues/1245
All maintained versions of UA Client (19+) have removed the call to
`lsb_release` and is parsing `os-release` directly, so this error does
not happen anymore.
** Bug watch added: github.com/cano
Given the wider range of problems represented in the bug, I have changed
the title/description to accomodate any subprocess returning non-utf8.
There is also a new fix plan. I will implement it and we will upload a
33.1 version to proposed fixing this.
** Description changed:
[ Impact ]
If
to capture errors when trying to read this
file and erase it if it is corrupt. The next execution of the timer jobs
will recreate it.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Triaged
** Changed in: ubuntu-advantage-tools (Ubuntu)
Assignee: (unassigned) =>
** Merge proposal linked:
https://code.launchpad.net/~renanrodrigo/ubuntu/+source/squid/+git/squid/+merge/472902
** Changed in: squid (Ubuntu)
Assignee: Athos Ribeiro (athos-ribeiro) => Renan Rodrigo (renanrodrigo)
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** Merge proposal unlinked:
https://code.launchpad.net/~renanrodrigo/ubuntu/+source/squid/+git/squid/+merge/472902
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Title:
ELF package metada
** Description changed:
Apart from the oracular update, which will not require a FFe since there
are no features being introduced here (see the upstream changes section
below), this bug tracks the following MRE updates for the Squid package:
noble (22.04): Squid 6.10
This updat
** Description changed:
Apart from the oracular update, which will not require a FFe since there
are no features being introduced here (see the upstream changes section
below), this bug tracks the following MRE updates for the Squid package:
noble (22.04): Squid 6.10
This updat
** Merge proposal unlinked:
https://code.launchpad.net/~renanrodrigo/ubuntu/+source/squid/+git/squid/+merge/472902
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Title:
ELF package metada
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
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Title:
pro refresh Failed running command '/snap/bin/canonical-
Public bug reported:
[ Impact ]
On ubuntu-advantage-tools v32.2, currently in -proposed, we are hitting
apparmor DENIED errors on the apt update hook which executes esm-
cache.service.
This ONLY happens if the version with the apparmor profiles is installed
on a Focal system which has been upgra
** Description changed:
[ Impact ]
On ubuntu-advantage-tools v32.2, currently in -proposed, we are hitting
apparmor DENIED errors on the apt update hook which executes esm-
cache.service.
This ONLY happens if the version with the apparmor profiles is installed
on a Focal system w
Updated the description, as Robie asked, with the problems that could occur.
Also outlined the tests to be executed to validate the fix for this bug.
** Description changed:
[ Impact ]
On ubuntu-advantage-tools v32.2, currently in -proposed, we are hitting
apparmor DENIED errors on the a
Context on the cloud-init failures:
Cloud-init's newer version changed the key used in cloud config for the
Pro client from ubuntu_advantage to ubuntu_pro. Because it is a
"breaking" change, this works fine on Focal and Jammy, where both keys
are accepted, but not on Noble.
On Noble, when you use
I'm re-marking this as verification-done for all releases, as it was verified
on 32.2 and the new 32.3 version does not affect this.
Further information in:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2067319/comments/1
** Tags removed: verification-needed verification-
I'm re-marking this as verification-done for all releases, as it was verified
on 32.2 and the new 32.3 version does not affect this.
Further information in:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2067319/comments/1
** Tags removed: verification-needed verification-
The verification for the main SRU bug
(https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2060732)
was done for 32.2 and no errors were encountered related to this bug.
No need to re-do all automation for 32.3, as explained
in:https://bugs.launchpad.net/ubuntu/+source/ubuntu-a
The verification for the main SRU bug
(https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2060732)
was done for 32.2 and no errors were encountered related to this bug.
No need to re-do all automation for 32.3, as explained
in:https://bugs.launchpad.net/ubuntu/+source/ubuntu-a
The verification for the main SRU bug
(https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2060732)
was done for 32.2 and no errors were encountered related to this bug.
No need to re-do all automation for 32.3, as explained
in:https://bugs.launchpad.net/ubuntu/+source/ubuntu-a
Hello, sahcadmin, thanks for reporting this bug.
It seems there is a problem in querying Livepatch status, so I'll be
tagging the Livepatch team to take a look.
On the Pro Client's side the behavior seems to be correct, but I'll keep
it as incomplete until we have more input.
** Information type
** Information type changed from Private to Private Security
** Information type changed from Private Security to Public
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Title:
package ubuntu-
Hello, ubtb450, thanks for reporting this bug.
I am under the impression this is a duplicate of something already fixed on the
update-manager side.
I will add them to this bug, and mark incomplete for u-a-t until we get more
information.
** Information type changed from Private to Public
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** Also affects: update-manager (Ubuntu)
Importance: Undecided
Status: New
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Title:
update-manager crashed
To manage notifications abou
Hello, malperry73, thanks for reporting this bug.
I cannot reproduce it locally - I have no details from the logs on what
exactly did fail. Do you have steps to reproduce this behavior? Can you
see the same on different systems?
The only smell I see in the logs are errors and warnings for other
p
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Invalid => Incomplete
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Title:
update-manager crashed
To manage notifications about
Hello, Björn, thanks for reaching out and raising this bug.
I see you have tried to disable esm-apps, but during that operation, our
servers had an unexpected timeout :(
Now the service is up again - does this issue still persist? What
happens when you run
`sudo pro disable`
or
`sudo pro enabl
Hello, John, thanks for raising this issue.
I see the tracebacks in the logs are all related to timeouts and
disconnects. We apologise, our servers have been unstable for a while :/
Now everything should be normal again. Could you try to attach / run
status and see if the problem persists?
** In
Hello, jkwang28, thanks for reporting this bug.
Livepatch seems to be relying on the output of /etc/lsb-release to
verify compatibility on all operations (including disable/status/etc). I
would say editing /etc/lsb-release or /etc/os-release is not something
supported from the Pro side.
I see the
Hello, lokendar, thanks for reporting this bug.
I can see many timeouts in the logs. Those seem to be caused by
instability on our servers - we apologise. Now it should be back to
normal. Could you try enabling/disabling the services (like livepatch)
again?
Also, could you elaborate more on 'noti
Hello, Michael, thanks for reporting this bug.
The ubuntu-advantage.log contains tracebacks only related to livepatch,
and the Pro Client is behaving as expected as far as I can see.
I am including Livepatch people in this bug so they can weigh in on what
is happening. I will mark this incomplete
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => In Progress
** Changed in: ubuntu-advantage-tools (Ubuntu)
Assignee: (unassigned) => Andreas Hasenack (ahasenack)
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Hi Marco, thanks for reporting this
The parsing of `apt list --installed` is failing - we are trying to
extract version information using the pattern, and it fails.
The root cause fix will be deployed next release. But to know what is
happening here, could you please append the output of `apt lis
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Incomplete => Invalid
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Title:
Can't enable or disable livepatch.
To manage notific
Nice! We have switched to python3-apt recently, and this will be not a
problem anymore in v33.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Fix Committed
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Hello, Nathan,
Thank you very much for reporting this bug.
The team is aware of the gaps and we have an open item to implement the missing
API endpoints.
We will keep you posted.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Assignee: (unassigned) => Dheyay Desai (dheyayd)
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** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => In Progress
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Title:
Pro API missing end-point to query service availability
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => In Progress
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Title:
pro sometimes runs before cloud-config.service
To manag
Ok I'm having the very same problem now when upgrading from 22.04 to 24.04.
- The automatic size that the installer chose for my /boot partition is 704M
(no questions asked).
- When upgrading to 22.04 from 20.04 I had to manually remove old kernels. Just
any kernel update on Jammy nowadays makes
This bug has been already verified for 32.3.1, and now is being moved to
v32 in the changelogs.
Running the test script provided by Andreas shows that there is no
difference on outputs from the archive version to the proposed version
(no regressions).
I am marking this verification-done for all r
I removed the mantic-related tag, because this fix already landed there
for the final version and no new SRUs are being done there as it is EOL
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Ti
The Pro Client test suite now contains an integration test that covers
the scenario described in this bug (Pro client's commands run
successfully in a non-utf8 locale).
I have performed the test steps described above for all valid releases,
and was able to see the bug is fixed using the package fr
Made small edits to the test case, given that `nala` is not available on
all releases we test on, and we actually want the binary to be different
rather than an alias to reproduce the bug.
After those tweaks, I was able to reproduce the bug when running from
the archive, and to verify that the pro
The APT News testing for LP: #2069237 all passed, and this is enough to
call verification-done for all releases here.
Just in case, I have executed the CI test using the package from the
archive and checked the failure exists, seeing it pass when using the
package in proposed.
** Description chan
Hello, grxmr3ap3r, thank you for reporting this bug.
Could you please give us more information/context on how/when this error
happened?
If you have access to a CLI, could you please run `ua collect-logs` and send us
the resulting file?
Thanks in advance,
** Changed in: ubuntu-advantage-tools (
Sorry for not putting the whole verification up here.
For the LTS releases, I am attaching all the output files from running
the test script (and did a small change to the script, to make sure only
u-a-t is upgraded from proposed).
This bug does not affect non-LTS releases because livepatch can't
Hello everyone.
In Ubuntu Advantage Client, as of now, `ua security-status` is showing
ESM-Apps information only if it is enabled on the machine while the
service is beta.
This patch does the same for `ubuntu-security-status`: it will only show
ESM-Apps related information if:
- The user has ena
Here is a script to test this patch against this bug.
The script runs on Focal because today there is no ESM-Apps availability for
Jammy, but there is no series-specific behavior and it shall work the same.
** Description changed:
+ [Impact]
+
+ Users could have a message saying that packages a
Output of the aforementioned test
** Attachment added: "output.txt"
https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/1955471/+attachment/5554384/+files/output.txt
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https:
About the messages:
- The plurals are exactly as before, I didn't touch them, but I do agree that
it can be improved. `1 are` could also be fixed.
- The upper message is telling that the package is covered by ESM-Apps, and
receive security updates through ESM-Apps. The second part of the message
I found it: there is a bug there for this message, because `esm_enabled`
is considering only esm-infra and not esm-apps.
This patch fixes it, and improves pluralization of the messages.
** Patch added: "esmmessages.patch"
https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/1955471/+
Here is an improved version of the test script, considering a couple
more scenarios to show the singulars and plurals. There is also an
output of a run, applying this patch after the previous one, and using a
valid token for UA Apps.
** Attachment added: "esm-apps-messages-test.tar.gz"
https:/
I repeated the same tests above, changing the script to use the package in
`-proposed` instead of directly applying the patches.
As can be seen in the output, all the messages match the expected for each
case, just like before.
** Attachment added: "esm-apps-test-proposed.tar.gz"
https://bug
** Description changed:
+ [Impact]
+ This bug impacts users which:
+ - Do not have the '/usr/bin/cloud-id' command in their system,
+ - Do have the '/var/lib/cloud/data/result.json' file in their system, and
+ - Have a non-standart (by cloud-init definitions) content in the
'/var/lib/cloud/data/
Hello, thanks for reporting this bug. This is a known issue, which was fixed
for version 27.3.
We are in process of releasing this version, so you can expect it to be
available in a couple weeks.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Fix Committed
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Hello, thank you for reporting this bug.
For better understanding of what is happening, could you please send us:
- The content of '/var/log/ubuntu-advantage.log' after the update
- The output of `ua status`
so we can check on what is happening there?
** Changed in: ubuntu-advantage-tools (Ubunt
** Description changed:
[Impact]
This release sports both bug-fixes and new features and we would like to
make sure all of our supported customers have access to these
improvements. The notable ones are:
- * more robust error handling when determining the cloud we're on LP: #1940131
LP
** Description changed:
- Description:Ubuntu 16.04.7 LTS
- Release:16.04
+ [Impact]
+ This bug impacts users which are running on environments where
'/usr/bin/cloud-id' is present, but returns any error (even for valid reasons,
like cloud-init being installed on the system, but disab
** Description changed:
+ [Impact]
+
+ This bug impacts users on AWS, trying to enable FIPS/FIPS updates on
+ Focal images. There is a missing package, 'ubuntu-aws-fips', which
+ causes the installation to fail.
+
+ This package is missing because, although Focal has a FIPS certified
+ kernel, t
** Description changed:
[Impact]
This bug impacts users on AWS, trying to enable FIPS/FIPS updates on
Focal images. There is a missing package, 'ubuntu-aws-fips', which
causes the installation to fail.
This package is missing because, although Focal has a FIPS certified
kernel, t
** Description changed:
- For Ubuntu PRO on 20.04 (Focal) `ua enable fips` should only install a
- cloud-optimized ubuntu-aws-fips or ubuntu-azure-fips metapackage.
- Installing a non-cloud-optimized FIPS kernel on AWS and Azure could lead
- to inability to boot on certain instance types. Expectat
Hello Steve, thanks for reporting this.
Could you please send us a copy of /var/log/ubuntu-advantage.log so the team
can take a look on what is happening?
Thanks.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Confirmed => Incomplete
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Thanks for the information, Steve.
Indeed, this is a bug happening on arm, aarch64 and possibly other
architectures.
There is a PR up to fix it: https://github.com/canonical/ubuntu-
advantage-client/pull/1891
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Incomplete => In Progres
Those are steps to assure that the status job does not call the contracts
server on an unattached machine
1. Launch a lxd instance of (xenial|bionic|focal)
2. Install a version of ubuntu-advantage-tools containing the change (> 27.4.1).
3. Disable all jobs but the status job:
`sudo ua config set m
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Triaged
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Triaged => Fix Released
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Hello, Daevid, thanks for reporting this.
I couldn't reproduce this problem even using a custom python2 installation.
Could you please give us more details on your python setup?
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
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Public bug reported:
[Impact]
This release brings changes to match the Contract Server new affordance,
presentedAs, to present a resource via CLI with the appropriate name based on
release. The main use for this functionality is to show CIS as USG on series
where the latter is available, enabli
** Description changed:
+ [Impact]
+ If /snap/bin is not present in the PATH, UA will fail when trying to run it.
+ This is fixed by specifying the full path (/snap/bin/canonical-livepatch) to
every call from UA side.
+
+ [Test Case]
+ To reproduce the bug, run `sudo env PATH="/usr/bin" ua refre
** Description changed:
[Impact]
- This release brings changes to match the Contract Server new affordance,
presentedAs, to present a resource via CLI with the appropriate name based on
release. The main use for this functionality is to show CIS as USG on series
where the latter is available,
** Description changed:
[Impact]
This release brings changes to match the Contract Server new affordance,
presentedAs, to present a resource via CLI with the appropriate name based on
the contract definition. The main use for this functionality is to show CIS as
USG on series where the latt
** Description changed:
[Impact]
This release brings changes to match the Contract Server new affordance,
presentedAs, to present a resource via CLI with the appropriate name based on
the contract definition. The main use for this functionality is to show CIS as
USG on series where the latt
** Attachment added: "Script to test it"
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1951954/+attachment/5553194/+files/testlivepatch.sh
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** Attachment added: "Output of the script execution"
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1951954/+attachment/5553195/+files/output
** Description changed:
[Impact]
If /snap/bin is not present in the PATH, UA will fail when trying to run it.
This is fix
Attaching manual test result for the AWS IPv6 endpoint support, in
sru/release-27.5/test-aws-ipv6.sh
** Attachment added: "manual test result"
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1956456/+attachment/5553355/+files/output
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Attaching integration test result files for the SRU
** Attachment added: "integration test results"
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1956456/+attachment/5553359/+files/test-results.tar.gz
** Description changed:
[Impact]
This release brings changes to
** Tags removed: verification-needed verification-needed-bionic
verification-needed-focal verification-needed-hirsute
verification-needed-impish verification-needed-xenial
** Tags added: verification-done verification-done-bionic
verification-done-focal verification-done-hirsute verification-don
** Tags removed: verification-needed verification-needed-bionic
verification-needed-focal verification-needed-hirsute
verification-needed-impish verification-needed-xenial
** Tags added: verification-done verification-done-bionic
verification-done-focal verification-done-hirsute verification-don
Hello, thanks for reaching out. Would you please describe what exactly
is the problem you are facing here? We'll be glad to help when we
understand the issue.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
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Status: New => Incomplete
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Title:
package ubuntu-advantage-tools 27.5~20.04.1 failed to ins
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Invalid
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Title:
package ubuntu-advantage-tools 27.6~20.04.1 failed to instal
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Confirmed => Fix Committed
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Title:
Proxy should be set up only for ua-related repos
As orndorffgrant mentioned, here is an excerpt from the test I performed
on the transition to deb822. The errors in the do-release-upgrade
prevent us from installing the new ubuntu-pro-client when upgrading, but
all the list files transition without a problem. This validates the
expected behavior f
Hello, Juerg,
thanks for bringing this to our attention.
Currently, the definitions for the realtime-kernel service on Pro define it as
available on amd64 and arm64.
Should we disable it for PIs only or for all arm64?
Removing arm64 is quite easy, but detecting if you are running a particular
pl
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
** Information type changed from Private to Public
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Title:
can't
To verify there are no regressions in messages, and that the new option
in apt-check works as intended, I have executed the unit test suite for
all releases, as it covers the message generation for an exhaustive
amount of cases.
On Xenial and Bionic I had to add the data/ folder to the pythonpath,
Now, to the actual functionality test on Xenial:
Xenial is an EOSS release, so messages about esm-infra will be present in MOTD
by default.
After creating the marker file and triggering an update of MOTD, those messages
disappear, but the updates count remains.
root@xenial-sut:~# apt policy upd
Now, to the actual functionality test on Focal:
Focal is an LTS release still supported, so messages about esm-apps will be
present in MOTD by default.
After creating the marker file and triggering an update of MOTD, those messages
disappear, but the updates count remains.
root@focal-sut:~# apt
Now, to the actual functionality test on Bionic:
Bionic is an EOSS release, so messages about esm-infra will be present in MOTD
by default.
After creating the marker file and triggering an update of MOTD, those messages
disappear, but the updates count remains.
root@bionic-sut:~# apt policy upd
Now, to the actual functionality test on Jammy:
Jammy is an LTS release still supported, so messages about esm-apps will be
present in MOTD by default.
After creating the marker file and triggering an update of MOTD, those messages
disappear, but the updates count remains.
root@jammy-sut:~# apt
** Information type changed from Private Security to Public
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Title:
I tryed to attach a this server to ubuntu pro dashboard but it got
rejected
We should have a better message for when this kind of thing happens, so
people are not confused.
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Title:
"sudo pro attach " fails
To manage noti
We had several recent bug reports that also happened due to outages, really
close to this one.
I will not mark the reports duplicates of this bug here because this one
happened on arm64, but I am keeping track of this until we release the better
error message.
** Information type changed from P
Confirmed this error happened because we had an unexpected outage on
contracts.canonical.com.
I have checked the functionality now, and everything should work fine.
Many other bugs were filed at the same time window, and I am marking them
duplicates of this one for easier tracking.
- We apologis
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Julien
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind try
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Mirjana
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind tr
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Seth
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind tryin
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Gabriēls
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind t
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Marco
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind tryi
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