** Changed in: oem-somerville-tentacool-rpl-meta (Ubuntu)
Status: New => Fix Released
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Title:
Webcam not working
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thank you very much I actually tried to unmask
$ systemctl unmask v4l2-relayd
strangely it was removed then I installed using Synaptic and now the
camera finally works
this is the output of
$ systemctl status v4l2-relayd
● v4l2-relayd.service - v4l2-relay daemon service
Loaded: loaded (/l
Thanks for your valuable help !!
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Title:
Webcam not working
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The v4l2-relayd should be running, please enable it to make it work for
every boot. I don't know what you've done to make it masked.
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Title:
Webc
These are the output of the commands above
$ systemctl status v4l2-relayd
○ v4l2-relayd.service
Loaded: masked (Reason: Unit v4l2-relayd.service is masked.)
Active: inactive (dead)
$ apt policy libcamhal0
libcamhal0:
Installed: 0~git202312190139.46efbcb~ubuntu22.04.1
Candidate: 0~g
Could you check the output of `apt policy libcamhal0?
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Webcam not working
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Please check
$ systemctl status v4l2-relayd. If it is not working correctly, please
reinstall libcamhal0 and reboot to check the status of v4l2-relayd
again.
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I would like to mention that now this command works and opens the camera
sudo gst-launch-1.0 icamerasrc ! autovideosink
the problem is still in applications like skype and in browsers.
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This is the output of command `cat /sys/class/video4linux/*/name`
Intel IPU6 CSI-2 0
Intel IPU6 CSI2 BE SOC 2
Intel IPU6 CSI2 BE SOC 3
Intel IPU6 CSI2 BE SOC 4
Intel IPU6 CSI2 BE SOC 5
Intel IPU6 CSI2 BE SOC 6
Intel IPU6 CSI2 BE SOC 7
ov01a10 3-0036
Intel IPU6 CSI-2 1
Intel IPU6 CSI-2 2
Intel IPU6
https://wiki.ubuntu.com/IntelMIPICamera mentioned `cat
/sys/class/video4linux/*/name` to find the sensor name.
Could you execute it to check if your camera is enabled?
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Thanks, I have deleted the modules using dkms and now these are the
modules info
$ modinfo intel_ipu6
filename: /lib/modules/6.5.0-1023-oem/ubuntu/ipu6/intel-ipu6.ko
$ modinfo intel_vsc
filename: /lib/modules/6.5.0-1023-oem/ubuntu/ivsc/intel_vsc.ko
$ modinfo v4l2loopback
filename:
Check the $ dkms status to see if the module was recorded by it, and see
if there is source under /usr/src. Follow the dkms manual to remove it.
Also, you can try remove the folder
/lib/modules/6.5.0-1023-oem/updates/dkms/ directly and run $ sudo depmod
-a again. Then do the reboot, to see if the
I have run the commands you mentioned and I have got the following:
$ modinfo intel_ipu6
filename: /lib/modules/6.5.0-1023-oem/updates/dkms/intel-ipu6.ko
description:Intel ipu pci driver
$ modinfo intel_vsc
filename: /lib/modules/6.5.0-1023-oem/updates/dkms/intel_vsc.ko
descriptio
Please check if your system has these two modules.
1. $ modinfo intel_ipu6
The module file is at /lib/modules/6.5.0-1023-oem/ubuntu/ipu6/intel-ipu6.ko
2. $ modinfo intel_vsc
The module file is at /lib/modules/6.5.0-1023-oem/ubuntu/ivsc/intel_vsc.ko
If you don't see it, there might be some packag
The output of `cat /sys/class/video4linux/*/name` is
cat: '/sys/class/video4linux/*/name': No such file or directory
actually the folder /sys/class/video4linux/ is empty
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You can execute `sudo apt install --reinstall linux-modules-ipu6-6.5.0-1023-oem
linux-modules-ivsc-6.5.0-1023-oem linux-modules-ipu6-oem-22.04d
linux-modules-ivsc-oem-22.04d` to make sure the necessary kernel modules are
installed.
According to dmesg in comment #18, there is no ipu6 module insta
What is the output of `cat /sys/class/video4linux/*/name`?
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Title:
Webcam not working
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Thank you, I booted to 6.5.0-1023-oem kernel.
Regarding your question in #20
I have searched for the packages in my PC and below is the output, I
don't understand what you mean with seeing the packages installed when I
boot.
sudo aptitude search linux-modules-ipu6-6.5.0-1023-oem
i A linux-module
apply the change below to /etc/default/grub
-GRUB_TIMEOUT_STYLE=hidden
-GRUB_TIMEOUT=0
+GRUB_TIMEOUT_STYLE=menu
+GRUB_TIMEOUT=10
$ sudo update-grub
Then you can select kernel in your advanced options.
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Sorry may be it is a basic question but how could I make sure that I am
booting to 6.5.0-1023-oem Kernel ? shall I do something with the grub
file in /etc/default/grub ?
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The ipu6 driver didn't probe for the log in #18. Did you see below two
packages being installed when you boot to 6.5.0-1023-oem?
linux-modules-ipu6-6.5.0-1023-oem
linux-modules-ivsc-6.5.0-1023-oem
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Hi Kai-Chuan Hsieh,
Regarding the packages you listed I have searched them all and I found
that they are already installed on my PC. Regarding the kernel I typed
'uname -a' to get the kernel version and this is the output:
Linux Saddam-XPS-9320 6.5.0-1023-oem #24-Ubuntu SMP PREEMPT_DYNAMIC Tue
Ma
Here I attach the file dmesg.log
** Attachment added: "dmesg.log"
https://bugs.launchpad.net/ubuntu/+source/oem-somerville-tentacool-rpl-meta/+bug/2067579/+attachment/5786255/+files/dmesg.log
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Hello,
you suppose to use oem kernel instead of generic hwe, please check if
below packages are installed.
1. linux-oem-22.04d
2. linux-modules-ipu6-oem-22.04d
3. linux-modules-ivsc-oem-22.04d
4. oem-somerville-tentacool-rpl-meta
5. libcamhal0
Please make sure you boot into the oem kernel, the l
Could you reboot your system and then attach the output of `sudo dmesg >
dmesg.log`?
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Webcam not working
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Ok I see, this is the output of the command you mentioned:
# dmidecode 3.3
Getting SMBIOS data from sysfs.
SMBIOS 3.6 present.
# SMBIOS implementations newer than version 3.5.0 are not
# fully supported by this version of dmidecode.
Handle 0x0B00, DMI type 11, 5 bytes
OEM Strings
String 1
As I know, there are two Dell XPS 13 9320 models. One is 0AF3 and the other is
0C10.
You can check the output of `sudo dmidecode -t 11` to see which model you are
using.
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Yes I have searched for them using aptitude and here I attach the logs
for each one of them. I have some versions corresponding to older
versions of the kernel. I don't know if that is a problem.
** Attachment added: "logs.zip"
https://bugs.launchpad.net/ubuntu/+source/oem-somerville-tentacoo
I wonder why also Dell website suggests that I should install the oem-
somerville-tentacool-meta package, see here:
https://www.dell.com/support/kbdoc/en-uk/000203830/webcam-is-not-
detected-on-xps-13-plus-9320-laptops-running-ubuntu-22-04?lwp=rt
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Do you have linux-modules-ipu6 and linux-modules-ivsc installed on your
system?
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Webcam not working
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The BIOS version is 2.11.0. I have not upgraded the UEFI BIOS, I thought
that my PC will always do the upgrades automatically. It seems anyway to
be the latest version, see here :
https://www.dell.com/support/home/en-uk/product-
support/product/xps-13-9320-laptop/drivers
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Have you upgraded the UEFI BIOS to the latest one? What is the UEFI BIOS
version?
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Webcam not working
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I have tried to follow the instructions but still the camera is not
found. I attach the log of the following command :
sudo aptitude search oem-
Do you think that the needed packages are included ? I am sorry for
bothering you with this. Thanks.
** Attachment added: "oemPackages.log"
https:
https://wiki.ubuntu.com/IntelMIPICamera mentioned `sudo apt autopurge
oem-*-meta libipu*` should be able to remove all additional packages,
and then you can run the update manager again to install the right OEM
metapackage.
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I would prefer to avoid reinstalling the system.
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The easiest way is to install Ubuntu 22.04.4 LTS again, and then update the
whole system.
Is it possible for you to reinstall the system?
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Hello,
Thank you very much for your answer, this means that I have to uninstall
the package oem-somerville-tentacool-meta and delete the sources list
files in /etc/apt/sources.list.d/ where I have sources list for the
packages :
google-chrome.list
oem-solutions-engineers-ubuntu-oem-projects-meta-
Hello,
I checked your log, the oem-somerville-tentacool-meta should not be
installed on your machine. You should only install oem-somerville-
tentacool-rpl-meta and its dependent packages and packages are
recommneded by it.
The package is called platform meta package which is specified for
differ
Here you find the logs
** Attachment added: "oemlogs-Saddam-XPS-9320-20240530120215+0200.apport.gz"
https://bugs.launchpad.net/ubuntu/+source/oem-somerville-tentacool-rpl-meta/+bug/2067579/+attachment/5784159/+files/oemlogs-Saddam-XPS-9320-20240530120215+0200.apport.gz
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May I have your apport log by $ sudo -E oem-getlogs, and upload your log
here. Thanks.
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