[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2016-03-18 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1464969 T

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2016-01-18 Thread Christopher M. Penalver
Michael Sharman, to see if this is already resolved in Ubuntu, could you please test with http://cdimage.ubuntu.com/daily-live/current/ and advise to the results? ** Tags removed: bios-outdated-214 ** Tags added: latest-bios-214 ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2015-06-15 Thread Michael Sharman
** Attachment added: "dmesg output kernel 4.1rc7 for comparison" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1464969/+attachment/4415377/+files/dmesg-out-4.1rc7.txt ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2015-06-15 Thread Michael Sharman
msharman@laptop-msharman:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date N56VM.214 08/28/2012 Thanks, for some reason it didn't occur to me to check for out dated BIOS. I've updated the BIOS to the 214 version which indeed has made a significant change. Ubuntu now attachs

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2015-06-15 Thread Michael Sharman
** Attachment added: "output when mtp-detect works after resetting device" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1464969/+attachment/4415375/+files/mtp-detect-out.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. h

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2015-06-15 Thread Christopher M. Penalver
Michael Sharman, thank you for reporting this and helping make Ubuntu better. As per https://www.asus.com/Notebooks_Ultrabooks/N56VM/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (214). If you update to this following https://help.ubuntu.com/community/BIOSUpda

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2015-06-14 Thread Alberto Salvia Novella
** Changed in: linux (Ubuntu) Importance: Undecided => Medium -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1464969 Title: Unable to import photos from Samsung Galaxy Note 3 To manage notificati

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2015-06-14 Thread Michael Sharman
Also tried kernel 3.12.43-031243-generic still failed, dmesg output now: [ 18.855676] usb 3-2: USB disconnect, device number 2 [ 64.721133] usb 3-2: new high-speed USB device number 4 using xhci_hcd [ 64.739469] usb 3-2: New USB device found, idVendor=04e8, idProduct=6860 [ 64.739474] usb 3

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2015-06-14 Thread Michael Sharman
I just tried with the latest mainline kernel: 4.1.0-040100rc7-generic Got the same result but different dmesg output: [ 29.767220] usb 1-2: USB disconnect, device number 2 [ 32.307137] usb 1-2: new high-speed USB device number 4 using xhci_hcd [ 32.436267] usb 1-2: New USB device found, idVen

[Bug 1464969] Re: Unable to import photos from Samsung Galaxy Note 3

2015-06-14 Thread Michael Sharman
sorry this is the same as https://bugs.launchpad.net/ubuntu/+source/libmtp/+bug/1464968 I just wantes to make sure the correct kernel related information was submitted since I think this is likely a kernel issue. -- You received this bug notification because you are a member of Ubuntu Bugs, which