Re: [SR-Users] About building ACD

2010-07-04 Thread IƱaki Baz Castillo
2010/7/1 Trung Anh : > My system is to support up to 1000 agents. I don't think using Asterisk is > the best choice at the moment. Kamailio is a SIP proxy and registrar, not a PBX neither a SIP voice/media application server. You can use Kamailio to do load balancing and failover in front of vario

Re: [SR-Users] About building ACD

2010-07-01 Thread Neill Wilkinson
Problem is, IMHO, (no disrespect to SER/Kamailio or community), its a case of the best application for the job, SER is a proxy/registrar not really designed for queuing calls. The agents don't all have to been on a single server - and if you did want to put them all on a single server - boy I woul

Re: [SR-Users] About building ACD

2010-07-01 Thread Trung Anh
Hi Neil, Thank you for supporting :). My system is to support up to 1000 agents. I don't think using Asterisk is the best choice at the moment. BR, Mr House Cricket 2010/7/1 Neill Wilkinson > Use Asterisk or FreeSwitch for this fronted by SER/Kamailio. > > FreeSwitch FIFO application or Aste

Re: [SR-Users] About building ACD

2010-07-01 Thread Neill Wilkinson
Use Asterisk or FreeSwitch for this fronted by SER/Kamailio. FreeSwitch FIFO application or Asterisk Queues + AGI. Neill;o) Aeonvista Ltd Opening Up New Ideas On 1 July 2010 05:06, Trung Anh wrote: > Hi everyone, > > I have a problem about Agents status. > > Now, i want to develop ACD sy