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> "Servicing North America with Local Care"
>
> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
> k...@rice.edu
> Sent: Thursday, April 09, 2015 8:02 AM
> To: Daniel Moore
> Cc: 'rt-users@lists.bestprac
North America with Local Care"
-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
k...@rice.edu
Sent: Thursday, April 09, 2015 8:02 AM
To: Daniel Moore
Cc: 'rt-users@lists.bestpractical.com'
Subject: Re: [rt-users] Could not load
On Thu, Apr 09, 2015 at 12:34:33PM +, Daniel Moore wrote:
> Hello,
>
> I have an issue where we keep getting emails for ONE particular email that
> says "Cannot load a valid user".
>
> I have already added this "user" into RT. I have even deleted and re-added
> him (I deleted it from the SQ
Hello,
I have an issue where we keep getting emails for ONE particular email that says
"Cannot load a valid user".
I have already added this "user" into RT. I have even deleted and re-added him
(I deleted it from the SQL database and ensured no reference to it all was in
RT). He is back in the
On Wed, Sep 15, 2010 at 11:42:25AM +0200, Tom Sylwestrowicz wrote:
> I know why this error is happening here, it's basically because the LDAP
> e-mail address field defaults to jblo...@ripe.net. Joe has an alias that
> he uses, which is joe.blo...@ripe.net which is also set up in his e-mail
> clien
Tom,
LDAP asside, I believe you *could* set the "ReplyToTicket" right for
"Requestors". That would mean at least that only valid requestors had the
right, not everyone. Just a thought.
Kenn
LBNL
On Wed, Sep 15, 2010 at 2:42 AM, Tom Sylwestrowicz wrote:
> Hi there,
>
> We've got RT3 (v3.8.2) ti
Hi there,
We've got RT3 (v3.8.2) tied in to our LDAP here.
When user's e-mail the RT mail address, we quite often get the following
message:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (joe.blo...@ripe.net).
You might need
I put some logging code into lib/RT/Interface/Email.pm and found out
that AuthStat is 1 (so the incoming mail is treated like mail from
an authenticated (normal) user) - which seems odd to me.
This is the right structure:
Queue: tester
Group: testerusr (has Create and ReplyToTicket queue-rights o
Hello *,
we've upgraded RT from 3.0.11 to 3.6.6 last weekend and everything
is running fine except this: If a User (e-amil address) is not allowed
to open tickets in specific queues (due to group rights on that queue)
neither the requestor nor $OwnerEmail is informed about that.
RT 3.0.11 sent an
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
I'm getting this error message from rt-mailgate:
not ok - Could not load a valid user at /users/ist-rt/bin/rt-mailgate-real line
109, <> line 1.
when I run rt-mailgate with '--debug' from the command line. Yet I've
given the 'Everyone' group rig
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