[RE-wrenches] Testing Pump Sensors

2016-07-05 Thread Drake
Is there a way to test the conductivity sensors for the low water shutoff and restart on a submersible well pump, from the surface? Could the wires be resistivity tested? What should the resistance readings be between the wires? Would a megohm meter be the right tool to use? Could the pump b

Re: [RE-wrenches] Testing Pump Sensors

2016-07-05 Thread Chris Mason
Test resistance only on disconnected wiring, measure resistant to ground either side of the switching point. . The controller will likely be a open collector that will measure current to ground. Do nor use megger, you are not testing insulation. On Jul 5, 2016 10:37 AM, "Drake" wrote: Is there a

[RE-wrenches] Enphase Support Non-Responsive

2016-07-05 Thread Jason Szumlanski
It seems like we are talking about inverter and module customer service (good and bad) a lot lately. Has anyone else noticed that Enphase seems to have stopped responding to tickets submitted via their website? Hold times are unacceptable, so I gave up on that, but nobody gets back to you when you

Re: [RE-wrenches] Enphase Support Non-Responsive

2016-07-05 Thread Jason Szumlanski
And like magic, I received a call 45 minutes after posting this. A VERY helpful manager saw my (repeated) tickets and was asked by his manager to call me. That issue got straightened out. He said they are very aware of their backlog and they are all working overtime and hiring customer support pers

Re: [RE-wrenches] Enphase Support Non-Responsive

2016-07-05 Thread Chris Schaefer
Hey Jason, I agree totally. What works for me here on the East (Right) Coast is I call just prior to 2000 EST and I am almost assured of being able to talk with out a long wait time. Most times I get straight through. Christopher On Tue, Jul 5, 2016 at 3:46 PM, Jason Szumlanski < ja...@floridasol

Re: [RE-wrenches] Enphase Support Non-Responsive

2016-07-05 Thread Nick Soleil
Hi Jason and wrenches, Sorry for the trouble you had with your case. The best way to reach our customer service team for expedited service is through the phone system or through our automated self service portal. The self-service portal allows you to process RMAs and receive up to date serv