1
To: RE-wrenches
Subject: Re: [RE-wrenches] XW SERVICE
Peter wrote:
"Once I have drilled-up (?) the organization to the product
manager level I have experienced timely and more than adequate support."
Mick says: I have two suggestions for Xantrex that might help:
(1) Emulate the manufact
Peter wrote:
"Once I have drilled-up (?) the organization to the product
manager level I have experienced timely and more than adequate support."
Mick says: I have two suggestions for Xantrex that might help:
(1) Emulate the manufacturer of my (fairly high end) computer printer. When I
call 80
t: Re: [RE-wrenches] XW SERVICE
Geoff,
It's Schneider Electric that owns Square D, and they recently bought
Xantrex. I have heard little more about this.
I think that the Xantrex 250 inverter is a product of Trace Technologies in
Livermore CA, which is a separate division than Xantrex in Everett
Geoff,
It's Schneider Electric that owns Square D, and they recently bought
Xantrex. I have heard little more about this.
I think that the Xantrex 250 inverter is a product of Trace Technologies in
Livermore CA, which is a separate division than Xantrex in Everett WA, and
has its own tech support
CTED] On Behalf Of jay peltz
Sent: Thursday, August 14, 2008 2:25 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] XW SERVICE
HI Todd and all,
What is the service like from Square D ( or the other companies with
Sq D)
As they now own Xantrex, is this going to help?
jay
peltz p
HI Todd and all,
What is the service like from Square D ( or the other companies with
Sq D)
As they now own Xantrex, is this going to help?
jay
peltz power
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-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Todd Cory
Sent: Thursday, August 14, 2008 8:31 AM
To: re-wrenches@lists.re-wrenches.org
Subject: Re: [RE-wrenches] XW SERVICE
Is there still a Xantrex rep here to reply to this?
Todd
Peter Parrish wrote:
>Let me
Is there still a Xantrex rep here to reply to this?
Todd
Peter Parrish wrote:
Let me put in my two cents worth about Xantrex technical support. I
typically am put on hold for 15-20 minutes, sometime more, before I get a
human on the line. Sometimes after giving them a short synopsis of the
pro
Let me put in my two cents worth about Xantrex technical support. I
typically am put on hold for 15-20 minutes, sometime more, before I get a
human on the line. Sometimes after giving them a short synopsis of the
problem I am having, I'm told by the person I am talking to that they want
to transfe
one is DEFIANTLY burnt!
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Todd Cory
Sent: Monday, August 11, 2008 6:36 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] XW SERVICE
Can you provide some information on how this happened? I am doing my
first XW
Can you provide some information on how this happened? I am doing my
first XW system next month and would like to avoid this scenario! Bummer
about Xantrex service. I keep hearing how hard they are trying and a
story like this disappoints.
Todd
Tump wrote:
I am in need of a service center
I am in need of a service center that will work on a XW series inverter,
located on the East coast. Tekris in NJ has never worked on one & isn't
interested. I was on hold w/ Xantrex for 15 minutes so needless to say I can
only hope that the service center is a bit more professional! Customer
smoked
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