On 7/16/2012 6:33 PM, Allan Sindelar
wrote:
Wrenches,
Here's a bit of background on the recert survey, sent to me and a
few others earlier today by Ezra Auerbach, the Executive Director
of NABCEP,
John, I'm missing something in your
logic... If you have worked hard to convince your clients that
your installations are leak-free, and as you say it's often their
number one concern, the question on the survey seems quite
relevant, as it suggests that indeed, th
Ditto john's remarks;
good intro letter BUT, "I would like to see #2 replaced with something more
upbeat. 'Were you happy with the installation process and do you feel
that the overall experience reflected the efforts of a true professional in
this field?' "
*TO BE COMPLETED BY SYSTEM OWNER:
I can understand the requirement/value for customer feedback, and the introductory letter is very well done - the tone is nicely positive. But then we go from being the 'gold standard' professionals to 'dabblers in installation' tone - leaks and damage? Why not include fires? We typically have work
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