Re: [RE-wrenches] DPW Rack Problems

2015-10-08 Thread Kirpal Khalsa
provided a very consistently good range >> of products over the years and they have been more responsive than 99% of >> the manufacturers out there. I am still a fan of DPW. >> >> >> >> Sincerely, >> >> >> >> William Miller >> &g

Re: [RE-wrenches] DPW Rack Problems

2015-10-08 Thread Howie Michaelson
> > > > [image: Gradient Cap_mini] > Lic 773985 > millersolar.com <http://www.millersolar.com/> > 805-438-5600 > > > > *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On > Behalf Of *Howie Michaelson > *Sent:* Wednesday, October

Re: [RE-wrenches] DPW Rack Problems

2015-10-08 Thread Will White
E-wrenches Subject: Re: [RE-wrenches] DPW Rack Problems Thanks Michael for the communication conduit. While I appreciate DP&W's effort to address the issues raised, I don't feel their response really speaks to the issues - for us, these are long standing problems, although they appe

Re: [RE-wrenches] DPW Rack Problems

2015-10-08 Thread William Miller
adient Cap_mini] Lic 773985 millersolar.com <http://www.millersolar.com/> 805-438-5600 *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On Behalf Of *Howie Michaelson *Sent:* Wednesday, October 07, 2015 6:15 PM *To:* RE-wrenches *Subject:* Re: [RE-wrenches] DPW R

Re: [RE-wrenches] DPW Rack Problems

2015-10-07 Thread Kevin Pegg
, but the quality has been good from our experience. Lead time could be better but seems around 1 month. http://www.preformed.on.ca/ Kevin From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Ray Walters Sent: October-06-15 1:15 PM To: RE-wrenches Subject: [RE-wren

Re: [RE-wrenches] DPW Rack Problems

2015-10-07 Thread Howie Michaelson
Thanks Michael for the communication conduit. While I appreciate DP&W's effort to address the issues raised, I don't feel their response really speaks to the issues - for us, these are long standing problems, although they appear to possibly be getting worse more recently. More importantly, for m

Re: [RE-wrenches] DPW Rack Problems

2015-10-07 Thread Michael Welch
I have had off-list contact with DPW, and I've been asked to post the following for them. If you have questions about my posting this on their behalf, contact me off list. Thanks. Thank you for alerting us to the problems you recently encountered with the paint used in our TPMs. It is our

Re: [RE-wrenches] DPW Rack Problems

2015-10-07 Thread Luke Christy
These paint and fit issues have our experience as well. The last DP&W rack I took delivery of had every single piece of paper and foam packing material stuck in the paint. Even after careful cleaning it was still a mess. That kind of stuff and the ridiculous lead times are really making me want

Re: [RE-wrenches] DPW Rack Problems

2015-10-07 Thread jay
I might suggest: General specialties http://www.generalspecialtiesmfg.com or MT solar https://www.polemount.solar jay > On Oct 6, 2015, at 7:02 PM, Shasta Daiku wrote: > > Glad it’s not just me. My supplier jokes that

Re: [RE-wrenches] DPW Rack Problems

2015-10-06 Thread Shasta Daiku
Glad it’s not just me. My supplier jokes that I have bad TPM karma. 5 of the last 6 racks had major problems that shut my projects down until replacements could be made and sent. Snotty customer service too. It’s a bummer since I’ve been using their racks since their beginning. Michael Mornings

Re: [RE-wrenches] DPW Rack Problems

2015-10-06 Thread Howie Michaelson
These have all been a long standing problem for us as well, getting regularly worse! Howie On Tue, Oct 6, 2015 at 4:22 PM, Kirpal Khalsa wrote: > RayWe have had the same problemsBut we didn't get offered the $50 > for our time and labor. > We called and complained...it seemed on dea

Re: [RE-wrenches] DPW Rack Problems

2015-10-06 Thread Kirpal Khalsa
RayWe have had the same problemsBut we didn't get offered the $50 for our time and labor. We called and complained...it seemed on deaf ears. AlsoThey advertise pre -antiseized bolts on some of their rackingbut it is certainly not so with their top of pole racks.Some time

[RE-wrenches] DPW Rack Problems

2015-10-06 Thread Ray Walters
Greetings All; I have used DP&W's top of pole racks for 20 years, but I've had my share of trouble, too. First the lead times are horrible, sometimes pushing 2 months. Second, the cost is approaching the cost of the modules, especially for high wind ratings. Third, they just can't seem to wai