Friends:
Years ago Outback tried to pull this on me. I dealt directly with Steve
Higgins and after a brief discussion, he came through with a brand new
inverter. Other problems ensued and Steve comped me up with a refurbished
item. Steve intervened and made this situation right, but I did h
A refurbished unit might be appropriate for a warranty replacement of a
controller that had a couple years on it. A new product that was "Dead On
Arrival" definitely calls for a new unit. That's what the customer paid for.
Outback generally makes a decent product, but as you've found, their c
Todd,
No, this has always been Outback's warranty policy. Agreed, it
sucks. For awhile Sandra in tech support found ways to quietly
"make it right" on bona fide warranty issues, but she moved on.
But if the FM80 was defective out of the box, you should hav
wrenches,
i recently installed a grid-tie with battery backup system. the fm 80 was
defective out of the box, so i called outback for a replacement. i got a
refurbished unit which when installed resolved the problem. the customer was
not happy about paying for a new unit and getting a used on
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