On 4 February 2014 14:11, Jason Antman wrote:
> Steve,
>
> I'll leave it up to others to answer your question more directly, as I'm not
> sure I really can - it's been a while since I worked in an ITIL shop. What I
> will say, though, since inevitably *someone* will, is that ITIL contains
> some g
Steve,
I'll leave it up to others to answer your question more directly, as I'm
not sure I really can - it's been a while since I worked in an ITIL
shop. What I will say, though, since inevitably *someone* will, is that
ITIL contains some good concepts and some bad ones. Overall, I'd never
wo
We are currently setting up puppet in our infrastructure. We have a very
enforcing change management process.
Moreover, is impossible to make changes in all the development servers at
the same time, so using the standard Dev, test, pre, pro environments is
not an options.
We have decided to work
Hi there.
I'm look to see if anybody has any advice to share around how the
implementation of Puppet affects the "typical" ITIL based release
management and change management processes.
>From a change perspective, I'm thinking that the whole risk thing associate
with the CAB for example, should
