RE: [NF]Help desk and language skills

2022-01-08 Thread Darren
point !!! -Original Message- From: ProfoxTech [mailto:profoxtech-boun...@leafe.com] On Behalf Of Ed Leafe Sent: Sunday, 9 January 2022 5:32 AM To: profoxt...@leafe.com Subject: Re: [NF]Help desk and language skills On Jan 8, 2022, at 06:17, Man-wai Chang wrote: > > The problem is out-sourci

Re: [NF]Help desk and language skills

2022-01-08 Thread Ed Leafe
On Jan 8, 2022, at 06:17, Man-wai Chang wrote: > > The problem is out-sourcing and down-sizing, the lowest price won, > which meant lower language skills and less smart. That help desk > person might be following a stupid A.I. the stupid way as well. :) > > "Global village" meant you need to dea

Re: [NF]Help desk and language skills

2022-01-08 Thread Man-wai Chang
The problem is out-sourcing and down-sizing, the lowest price won, which meant lower language skills and less smart. That help desk person might be following a stupid A.I. the stupid way as well. :) "Global village" meant you need to deal with people whose mother tongue was not English, as well as