Re: Unclear problem reports

2022-02-06 Thread Magnus Hagander
On Sun, Feb 6, 2022 at 12:58 AM Noah Misch wrote: > > On Sun, Feb 06, 2022 at 12:41:52AM +0100, Magnus Hagander wrote: > > On Sun, Feb 6, 2022 at 12:02 AM Noah Misch wrote: > > > On Fri, Feb 04, 2022 at 01:36:46PM -0500, Bruce Momjian wrote: > > > > On Wed, Feb 2, 2022 at 07:21:19PM -0700, David

Re: Unclear problem reports

2022-02-05 Thread Bharath Rupireddy
On Sun, Feb 6, 2022 at 5:28 AM Noah Misch wrote: > > > > - Canned responses are noise to every list reader other than the OP. > > > - Canned responses make the list feel like a sales funnel rather than a > > > normal > > > free software mailing list. > > > > All bug reports posted through the b

Re: Unclear problem reports

2022-02-05 Thread Noah Misch
On Sun, Feb 06, 2022 at 12:41:52AM +0100, Magnus Hagander wrote: > On Sun, Feb 6, 2022 at 12:02 AM Noah Misch wrote: > > On Fri, Feb 04, 2022 at 01:36:46PM -0500, Bruce Momjian wrote: > > > On Wed, Feb 2, 2022 at 07:21:19PM -0700, David G. Johnston wrote: > > > > Have pg_lister queue up a check f

Re: Unclear problem reports

2022-02-05 Thread Magnus Hagander
On Sun, Feb 6, 2022 at 12:02 AM Noah Misch wrote: > > On Fri, Feb 04, 2022 at 01:36:46PM -0500, Bruce Momjian wrote: > > On Wed, Feb 2, 2022 at 07:21:19PM -0700, David G. Johnston wrote: > > > On Wed, Feb 2, 2022 at 5:35 PM Bruce Momjian wrote: > > > Have pg_lister queue up a check for, say, two

Re: Unclear problem reports

2022-02-05 Thread Andres Freund
Hi, On 2022-02-02 19:35:36 -0500, Bruce Momjian wrote: > The Postgres community is great at diagnosing problems and giving users > feedback. In most cases, we can either diagnose a problem and give a > fix, or at least give users a hint at finding the cause. > > However, there is a class of probl

Re: Unclear problem reports

2022-02-05 Thread Noah Misch
On Fri, Feb 04, 2022 at 01:36:46PM -0500, Bruce Momjian wrote: > On Wed, Feb 2, 2022 at 07:21:19PM -0700, David G. Johnston wrote: > > On Wed, Feb 2, 2022 at 5:35 PM Bruce Momjian wrote: > > Have pg_lister queue up a check for, say, two or three days after the bug > > reporting form is filled out

Re: Unclear problem reports

2022-02-04 Thread Julien Rouhaud
On Fri, Feb 04, 2022 at 01:38:14PM -0500, Bruce Momjian wrote: > On Thu, Feb 3, 2022 at 12:28:05PM +0800, Julien Rouhaud wrote: > > > One thing that might help would be to work on a troubleshooting section on > > the > > wiki with some common problems and some clear instructions on either how to

Re: Unclear problem reports

2022-02-04 Thread Bruce Momjian
On Thu, Feb 3, 2022 at 12:28:05PM +0800, Julien Rouhaud wrote: > Hi, > > On Wed, Feb 02, 2022 at 07:35:36PM -0500, Bruce Momjian wrote: > > The Postgres community is great at diagnosing problems and giving users > > feedback. In most cases, we can either diagnose a problem and give a > > fix, or

Re: Unclear problem reports

2022-02-04 Thread Bruce Momjian
On Wed, Feb 2, 2022 at 07:21:19PM -0700, David G. Johnston wrote: > On Wed, Feb 2, 2022 at 5:35 PM Bruce Momjian wrote: > > I consider these as problems that need digging to find the cause, and > users are usually unable to do sufficient digging, and we don't have > time to give them

Re: Unclear problem reports

2022-02-02 Thread Julien Rouhaud
Hi, On Wed, Feb 02, 2022 at 07:35:36PM -0500, Bruce Momjian wrote: > The Postgres community is great at diagnosing problems and giving users > feedback. In most cases, we can either diagnose a problem and give a > fix, or at least give users a hint at finding the cause. > > However, there is a c

Re: Unclear problem reports

2022-02-02 Thread David G. Johnston
On Wed, Feb 2, 2022 at 5:35 PM Bruce Momjian wrote: > I consider these as problems that need digging to find the cause, and > users are usually unable to do sufficient digging, and we don't have > time to give them instructions, so they never get a reply. > > Is there something we can do to impro