[otrs] editing a ticket in customer interface

hello , can any one help in how to edit a already raised ticket in customer interface i just want to change the subject , say i want to add some information in subject or to change the que how to it can any one help me regards shrikant

Re: [otrs] editing a ticket in customer interface

ar as I know. Only agents. > > > Lars > > -- > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *shrikant k > *Sent:* Friday, October 29, 2010 12:18 PM > *To:* otrs@otrs.org > *Subject:* [otrs] editing a ticket in customer interface > >

[otrs] Is it possible to show customers some particular queues not all queues

hello all, I have instaled otrs and working fine now i felt the need of customers of same company to use only particular queues not all queues is it possible for them to see only some queues insead of all - OTRS mailing list:

Re: [otrs] Customers need to see each others tickets. How can that be configured?

hello all Thanks a lot guys thanks for ur solution now i am able to do wat i require On Thu, Nov 25, 2010 at 2:41 PM, Erik van Ast wrote: > Hi all, > > At our company we currently use OTRS 3.0.2. and we have 2 agents and about > 10 customers. All these customers can create their own tickets bu

Re: [otrs] Generic Agent: Forward message?

just add Re: in the subjest of ur reply or u have congured a auto reply this will solve ur problem and subsequent replies from custer will follow the ticket in dashboard shrikant On Thu, Nov 25, 2010 at 7:09 PM, Lars Jørgensen wrote: > Hi, > > > > We are thinking about implementing this w

Re: [otrs] Customizing Dashboard on OTRS 3.0

hello, yes u can do it by configuring the agent with particilar queuues and he can see it in dashboard or u have my queue assign it to the queue so u can see in my queue shrikant On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao < parag.bhale...@cybertech.com> wrote: > Hello team, > > > > I ha

Re: [otrs] Set Responsibles Automatically?

u can try out genric agent and try doin automaticaly just let me know if it works On Tue, Nov 30, 2010 at 3:11 AM, jose francisco luis medina < luisjf1...@gmail.com> wrote: > it's possible assigned automatically and randomly the responsible on > tickets of a specific queue? > ---

Re: [otrs] Ticket states

hey kris make changes in status module in admin area then u can see the changes if not then also u have to make changes in kernel via synconfig but i am sure changing in status u can get it shrikant On Wed, Dec 1, 2010 at 8:42 AM, Kristofer Pettijohn < kristo...@cybernetik.net> wrote: > Hell

Re: [otrs] Customizing Dashboard on OTRS 3.0

llowing groups, > > > > > > > > My Tickets (or Tickets I Own) > > > > Escalated Tickets > > > > New Tickets > > > > Open Tickets > > > > > > > > Any thoughts if/how this can be accomplished? > > > > >

Re: [otrs] Display "To" names

hey one way is to make a queue where all the engg are added or generate a notification event when a phone ticket is created otrs should send notification to all agents shrikant On Wed, Dec 1, 2010 at 7:13 AM, Boon Yam wrote: > Hi all > > At the phone ticket, normally I would need to select a

Re: [otrs] Display "To" names

f this email. > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *shrikant k > *Sent:* Wednesday, December 01, 2010 2:12 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Display "To" names > > > &

[otrs] Ading a feild in customer info

Hello all guys i wanted to add a new feild of phone number in customer info module so taht all the agents can see the number and call them . regard shrikant - OTRS mailing list: otrs - Webpage: http://otrs.org/ Arc

[otrs] SLA and services

i am using otrs 2.4.8 and i am facing some problem in SLA i have activated in sysconfig in core::ticket but i am not seeing any services in customer interface it shows a blank can any have a idea about how to add services and SLA for customer interface ---

Re: [otrs] SLA and services

wrote: > Hello, > > Try to add them as default services at /otrs/ > index.pl?Action=AdminCustomerUserService<http://index.pl/?Action=AdminCustomerUserService> > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > > > On 3 December 2010 07:49,

Re: [otrs] Ading a feild in customer info

this one: > > http://doc.otrs.org/3.0/en/html/x2243.html > > Cheers, Nils > > > On 03.12.2010, at 10:13, shrikant k wrote: > > Hello all > > guys i wanted to add a new feild of phone number in customer > info module so taht all the agents ca

Re: [otrs] Ticket State and Owner

hello parag u can do it via sysconfig serach option in core ticket . it says update owner on lock u have to save it as yes. let me know if it works shrikant. On Thu, Dec 9, 2010 at 2:43 AM, Parag Bhalerao wrote: > Hello friends, > > I have OTRS 3.0 on Windows platform. I

[otrs] Cant acess My Sql

hello I have instaleed otrs on windows and i am facing problem i accessing my database as it shows an error when i do use otrs locally Error is :ERROR 1044 (42000): Access denied for user ''@'localhost' to database 'otrs' i had run script checkdb.pl and it shows its ok any help as how can i ace

[otrs] Fwd: Cant acess My Sql

-- Forwarded message -- From: shrikant k Date: Tue, Dec 21, 2010 at 4:44 PM Subject: Cant acess My Sql To: otrs@otrs.org hello I have instaleed otrs on windows and i am facing problem i accessing my database as it shows an error when i do use otrs locally Error is :ERROR 1044

Re: [otrs] Cant acess My Sql

> > Check out Kernel/Config.pm. There should be a section on connecting to the > database. The username is missing. > > > > > > Lars > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *shrikant k > *Sent:* Tuesday, De

Re: [otrs] Cant acess My Sql

uld also try "grant all privileges on otrs.* to o...@localhost;" > > Michael > > -- > *From:* shrikant k > *To:* User questions and discussions about OTRS. > *Sent:* Wed, 22 December, 2010 8:45:58 > *Subject:* Re: [otrs] Cant aces

[otrs] Stat generation problem

hello all, I am facing some problem in generation of stats as my boss want to show the performance in stats. I wanted to generate a stat which shows numbwer of tickets in each queue,number of ticket closed in each queue,number of ticket escalated in each queue, and number of tick

[otrs] stat generation based on esacalation time

Can any body help in as how to generate stats as number of tickets which has crossed escalation time in a particular queue. shrikant - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/o

Re: [otrs] Stat generation problem

d. > > PS: does enyone knows if people at tokaware still exists or has news on > them ? > > MV > > On Fri, Dec 24, 2010 at 6:28 AM, shrikant k wrote: > >> hello all, >> >> I am facing some problem in generation of stats as my >> bos

[otrs] GD module missing

Hello all, I am using otrs 2.4.8 on windows OS recentlt i required need to generate Stats ok as was trying to generAate graphs i got an error NEED GD! so ran script checkmodule and found that GD module is missing now i tried to install it through CPAN install GD and it showed load

[otrs] Fwd: GD module missing

-- Forwarded message -- From: shrikant k Date: Thu, Dec 30, 2010 at 3:08 PM Subject: GD module missing To: otrs@otrs.org Hello all, I am using otrs 2.4.8 on windows OS recentlt i required need to generate Stats ok as was trying to generAate graphs i got an error