[otrs] otrs forum

Hi, I would like to know, how can I change the Date Format for Stats. With reference to the date format in the statistics reports generated by OTRS, in particular for the attributes: Created, solution time and close time. Is it possible to change the date format from -MM-DD to DD-MM- ??

[otrs] Auto close solved tickets with in certain time period

Hi, I need someone help, I would need to set up a configuration in OTRS to close all the incidents which are solved and after ten days these tickets will be closed automatically. Is it possible in OTRS? Please help me on this setup. Thanks & Regards Nagendra Prasad System Administrator 3903