Tim,
I've tried to implement auto-response with attachments and failed :
( I ended up hosting the attachments on a web site, and the
autoresponse contains the URL of the document.
If it can be done, I'd certainly be interested.
Regards
Steve
On 19 May 2009, at 05:51, Tim Bos wrote:
Is
Hi,
We're just expanding our use of OTRS 2.3.4 in that we have new roles,
which have dedicated queues defined for them for privacy, etc.
When the agent views the Workflow View they are presented with the
default list of queues : Advisory : Hotline : Incident.
How do I change this default
Even though you are auth'ing via AD, you still need to have local
agents created with the same username as the AD username. (Cant
comment on customers, as I dont run like that).
If you change the
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
back to the default, create your admi
Hi,
I have an OTRS 2.3.4 build with Sirios installed.
When looking at the ticket queues, I can select tickets for bulk
action but nothing happens.
Can someone lead the blind though this, as im assuming there is
something im not grasping.
Regards
--
User definable fields which you can customise.
Sent from my iPhone
On 9 Apr 2011, at 12:09, Muhammad El-Sergani wrote:
> Guys, no replies?
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
>
> On Thu, Apr 7, 2011 at 6:15 PM, Muhammad El-Sergani
> wrote:
> Hi all,
>
> Can anyone
All,
As part of some workflow, we need to be able to receive an e-mail, which
contains another e-mail as an attachment.
When OTRS receives this it is taking the original .msg file and stripping it
into two .txt files
This would be be too bad, but we loose the headers from the original attached
Hi,
First time posting, so I could be barking up the wrong tree here.
I've been setting up OTRS / SIRIOS to function the way our workflow
works with our CERT.
So, I've activated the Services module and created a couple of
services which describes the hierarchy we operate to.
I then dumpe
Within our setup, there are a number of tickets which we answer via
auto responders as the first line of action. This so that a standard
document, or template, etc can be given back to the email sender, and
then the call is followed up once this is completed.
So, our setup looks like this:
Yes.
On 10 Jun 2013, at 17:08, AL wrote:
> Is anyone interested in SIRIOS or CERT related development of OTRS?
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To uns
