[otrs] : using the ITSMChangeDelete.pl procedure

e code and understand how to use it ( what parameter, etc.). Has anyone used that procedure or know some details how to use it? thanks -- Stefano Boccanera - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] : using the ITSMChangeDelete.pl procedure

> > http://lists.otrs.org/mailman/listinfo/itsm-announce > > On 02.03.2011, at 10:28, Stefano Boccanera wrote: > > > I'm testing OTRS ITSM Change Mangement to implement a change management > solution at a italian customer site. > > Nice, welcome ;-) > > &

[otrs] : using Service and SLA with ITSM Change Management module

Hi I'd like to know if I can configure an association btw a Change Request and a Service. I have the goal to manage some SLA on Change Request monthly rate for a customer. My assumptions (reading the documentation) are : a) I can define a Service (say service A) b) I can define a SLA (say

Re: [otrs] how to change

- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- * Stefano Boccanera* --

Re: [otrs] how to change

t; the/all linked RfC Tickets! > Just to prevent confusions of wording ;-)) > > Cheers, Nils > > On 10.03.2011, at 12:23, Stefano Boccanera wrote: > > > - change initiator (who open the change ), that role is linked to the > Change Builder OTRS group > > > > - change ma

Re: [otrs] how to change

Change Initiator in OTRS ITSM is the customer of > the/all linked RfC Tickets! > Just to prevent confusions of wording ;-)) > > Cheers, Nils > > On 10.03.2011, at 12:23, Stefano Boccanera wrote: > > > - change initiator (who open the change ), that role is linked to the >

[otrs] OTRS ITSM - How to show Free Text into Change Search output ?

g the specific Change. When I'll try to search for a set of Changes, and show the result, the K_1 field is never shown. Any suggestion ? thanks in advance -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http:

[otrs] : Navigation problem on ITSM Change Template screen

round to avoid opening a bug. best regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] : Navigation problem on ITSM Change Template screen

dow, here I can modify some attributes but I can also to cancel modification and come back into the previous screen (Template overview) otherwise why I have a ref with cancel/close window option ? regards stefano 2011/4/20 Nils Leideck > Dear Stefano, > > On 20.04.2011, at 15:06, Stefano

[otrs] : ITSM Change SHOW Columns parameter

mized view ? best regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] : [otrs ITSM] non-ASCII characters into Change description_plain field

about the problem ? Following the processing thread, I supsect the problem could be arise into the HTMLUtils module, is my assumption correct ? Any help or suggestion would be very appreciated regards -- * Stefano Boccanera*

[otrs] : error executing the otrs.ITSMChangeDelete.pl procedure

em ? best regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] : error executing the otrs.ITSMChangeDelete.pl procedure (SOLVED)

fine. Sorry for my mistake ... stefano boccanera 2011/6/30 Stefano Boccanera > Hi > > I catched following error using the otrs.ITSMChangeDelete.pl (the real > procedure that output the error is otrs.ITSMChangesCheck.pl) - (OTRS > 3.0.8, ITSM 3.0.3) > > Can't locate pac

[otrs] ITSM Notification : how attributes I can use?

notification schema according to client's needs. best regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] : Using ACL on Change and Workorder

ed. So I'd like to know if I can use ACL on change and workorders or not, or if someone has an alternative solution to meet my requirements. best regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://o

[otrs] ITSM Change Condition How to set a rule to set change state on ActualStratTimeReached

al system time and action are taken accordingly. Any suggestion or a better explanation on the Condition handling on OTRS ? -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otr

Re: [otrs] how to search on the mailing list archives ?

assigned to him. regards Stefano Boccanera 2011/12/28 Luca Domenella > Hi all, > > ** ** > > how can i search on the mailing list archive ? I haven’t found a way… > > ** ** > > I need to know a way to cancel a user from otrs > > ** ** > &g

[otrs] How use ACL to restrict Workoredr access on WO type ?

erAgent' permission (changing the permission to ro into ITSM Change Management -> Frontend::Agent::ViewWorkOrderAgent) grant the same permission also on the 'approval' workorder. Can I use ACL to solve this issue? regards -- * Stefano Boccanera* ---

Re: [otrs] Drop down menu

> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- * Stefano Boccanera *** La fattura allegata è da considerarsi come do