[otrs] Command-line script for adding Customer users to groups?

2013-09-06 Thread Stanford, Philip N.
Hi, Does anyone have a script for adding Customer users to groups? We have a large number of customers and want to add sub-sets of these to a number of groups. I've tried modifying the script otrs.AddUser2Group.pl (which adds Agents to groups) without success - probably not surprisingly since I

Re: [otrs] Command-line script for adding Customer users to groups?

2013-09-06 Thread Stanford, Philip N.
discussions about OTRS. Subject: Re: [otrs] Command-line script for adding Customer users to groups? It would be much simpler to perform this operation via SQL directly on OTRS's database On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. mailto:p...@noc.ac.uk>> wrote: Hi, Does an

Re: [otrs] Command-line script for adding Customer users to groups?

2013-09-06 Thread Stanford, Philip N.
some form this: http://forums.otterhub.org/viewtopic.php?f=62&t=12487#p48841 On Fri, Sep 6, 2013 at 9:40 AM, Bogdan Iosif mailto:bogdan.io...@gmail.com>> wrote: It would be much simpler to perform this operation via SQL directly on OTRS's database On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Phili

Re: [otrs] Command-line script for adding Customer users to groups?

2013-09-12 Thread Stanford, Philip N.
n The Netherlands T: +31 71 8200 255 I: http://www.otrs.com Happy Birthday OTRS ! - 10 years of Open Technology, Shared Innovation and Advanced Customer Service - Let's move on together On Fri, Sep 6, 2013 at 4:31 PM, Stanford, Philip N. wrote: > Thanks Gerald > > We do need ‘customer

[otrs] Sub-sorting tickets in Dashboard view

2013-09-13 Thread Stanford, Philip N.
Hi, in the sections of the Dashboard view, it's possible to change the SortBy attribute by using the Sysconfig Ticket -> Frontend::Agent::Dashboard options page for the relevant Dashboard section. For example you can specify 'SortBy=Age' or 'SortBy=Priority'. I am wondering if it's possible

[otrs] Changing customer sync from local database to AD LDAP on an established system

2014-09-15 Thread Stanford, Philip N.
Hi I support a couple of OTRS systems (3.2 and 3.3) which have CustomerUser data stored in the normal local database backend. These do however authenticate customers against AD LDAP. I also support another 3.3 system which was set up from the outset so that customers authenticate against AD LDAP

[otrs] Issues when attempting to upgrade between OTRS 4.0 and 5.0

2015-10-21 Thread Stanford, Philip N.
Hi I had a working OTRS 4 test system, minimally configured, built on Centos 6.7 The system included OTRS::ITSM and packages such as FAQ, Master-Slave etc. I thought I would upgrade that to the released version of OTRS 5. I followed the procedure in http://otrs.github.io/doc/manual/admin/5.0/en/

Re: [otrs] Issues when attempting to upgrade between OTRS 4.0 and 5.0

2015-10-21 Thread Stanford, Philip N.
ated environment? Check also SELinux. El 21/10/2015 10:45 a. m., "Stanford, Philip N." mailto:p...@noc.ac.uk>> escribió: Hi I had a working OTRS 4 test system, minimally configured, built on Centos 6.7 The system included OTRS::ITSM and packages such as FAQ, Master-Slave etc. I tho

Re: [otrs] Issues when attempting to upgrade between OTRS 4.0 and 5.0

2015-10-22 Thread Stanford, Philip N.
that the ITSM packages are not correctly deployed and if oyu ypgrade them too, the errors should disappear. https://myhost.mydomain/otrs/index.pl?Action=AdminPackageManager Regards 2015-10-21 12:48 GMT-06:00 Stanford, Philip N. mailto:p...@noc.ac.uk>>: Thanks Leonardo. The file /etc

Re: [otrs] Error Since doing 4.x to 5.01 Upgrade

2015-11-06 Thread Stanford, Philip N.
Hi - I am also seeing a very similar repeated message since upgrading a test system from 4.x to 5.0.1: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-04: [Error][Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run][Line:119]: Data->{Pa

[otrs] Is it possible to change OTRS's default behaviour of locking a ticket when agent sends an email?

2016-02-25 Thread Stanford, Philip N.
Hi We've been discussing some changes in our help-desk workflow which we may want to implement as part of a forthcoming move to OTRS 5, from 3.0 The normal OTRS behaviour for a ticket created from an incoming mail is for it to remain 'new' and 'unlocked' until an agent replies to the customer.

Re: [otrs] Is it possible to change OTRS's default behaviour of locking a ticket when agent sends an email?

2016-02-25 Thread Stanford, Philip N.
eType and set the default state to "new", and also change the RequiredLock option to No. Still haven't tested, but it still may get the current agent as owner, but I believe if it gets not Lock it will get no owner either. Best Regards 2016-02-25 10:19 GMT-06:00 Stanford,