Hi everyone,
OTRS: 3.1.2
Problem: I need to classify tickets using a hierarchical tree and have
statistics on the number of tickets in each level tree.
PROPOSED SOLUTION:
1. I have a very functional implementation with multi ID for customers, the
problem here is that the stat module on
Hi everybody,
I have OTRS 3.1.2
I wanna show only names from agent and customers without ID in my PDF stat.
I thing that with a view en my database in a relationship between ticket,
customers and agents tables, but i didnt know the way.
How i can do only show Names winthout IDS from Custome
dified file is
removed and replaced with the original. so is safer and portable.
((enjoy))
Carlos Rodríguez
On Jun 19, 2012, at 7:39 PM, Soporte Informatica PGJE wrote:
Hi everybody,
I have OTRS 3.1.2
I wanna show only names from agent and customers without ID in my PDF stat.
I thing that with a
Hi Esteffano,
I share my setting lines with you, I have no problem with them and I work
for this environment. I have little experience with ldap but the error says
userid
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'user@domain';
$Self->{'AuthModule::LDAP::SearchUserPw'} = passwd';
Hi,
I want to automatically send a weekly report via email (AcumulationTickets),
automating it in a Cron job, I think I need to use the
"otrs.GenerateStats.pl" script. I want to to fix the date range to only
last week in the report web interface, or send the date range to the script.
Because
012&Month=06&Day=01'
regards
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Soporte Informatica PGJE
Enviado el: martes, 10 de julio de 2012 11:15 a.m.
Para: d...@otrs.org; otrs@otrs.org
Asunto: [otrs] how to Automatize Stat with Cron
Hi,
I want to automa
here is to document, though. Static stat, Year,
Month, Day.
On Sat, Jul 14, 2012 at 3:07 PM, Soporte Informatica PGJE
wrote:
How I can send my date range statistic? In truth, the documentation is very
poor in this topic
I probe as follows with p parameter:
./otrs.GenerateStats.pl -n 1
Hello,
Is posible customize the sheet size in PDF format?, for example A5, A0, etc
Regards.
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Thanks Mike, Gerald && David
>I think most sizes in PDF.pm are already relative. If you would have patches
>to improve, they would be welcome.
>BTW: I guess your use case is to be able to print a statistic with all
>attributes on one sheet?
Of course, but only i changed the params to mediab
