Hello list,
is it possible to use a LDAP attribute to let OTRS decide where to place
a ticket?
For example there is for every department in a company one queue defined
in OTRS . Now if an email arrives from user X (AD-User) with LDAP
attribute "Department:Sales" , OTRS puts this ticket automagical
> may be asking about toilets.
>
>
> On Thu, Feb 28, 2013 at 8:42 AM, Slobodan Aleksić <mailto:li...@aleksic.de>> wrote:
>
> Hello list,
>
> is it possible to use a LDAP attribute to let OTRS decide where to place
> a ticket?
> For exampl
> OK, then give them a dedicated email address for that purpose.
>
>
> On Thu, Feb 28, 2013 at 9:44 AM, Slobodan Aleksić <mailto:li...@aleksic.de>> wrote:
>
> Lets say you have for every department a dedicated support team within
> the organization, then it
