roryc (CN=Rory
Clerkin,OU=Users,OU=IT,OU=Departments,DC=,DC=com)
authentication ok (REMOTE_ADDR: ).
[Wed Jul 29 13:16:50
2009][Error][Kernel::System::User::UserLookup][680] No UserID found
for 'roryc'!
[Wed Jul 29 13:16:50
2009][Error][Kernel::System::User::UserLookup][680] No UserID found
f
ame AD.
If I do that will I still be able to create customers who are not in
AD, only in the otrs DB?
I intend this to be an internal IT support tool but we will probably
use it to manage external issues with third party suppliers who
obviously won't be in our AD.
Thanks for the help so far,
that works,
Rory
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2009/8/4 David Holder :
> Hi again,
>
> Managed to sort this issue out, now I have all my agents authenticating into
> OTRS via LDAP. Thanks for your help.
>
> Just a quick th
through IIS. Is this error
coming from IIS or is it coming from OTRS?
Has anybody gotten this working before? Do I just need to tell OTRS
not to check e-mail address syntax?
Any help would be hugely appreciated.
Rory
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as the spoofing.
I'll look at it tomorrow. Thanks for the help guys.
Rory
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2009/8/4 Michiel Beijen :
> Please make sure that you'd configure a valid 'from' address in OTRS... the
> message is
should have the user you selected as the owner.
Hope that helps,
Rory
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2009/8/5 Gator SLP :
> Hello all,
>
> just joined the group and hope you can help me out.
>
> I am admin for our OTRS but seem unable
Your webserver doesn't recognise this as a file that it can process
and so it is just returning the file itself.
What webserver are you using? Apache?
Have a look at the Apache doc to set this up;
http://httpd.apache.org/docs/2.2/howto/cgi.html
Rory
Support my 365 Challenge in aid of the
Hi,
350KB is quite big for web based images. That's almost 1MB just for
your images. If the customers are coming in over a WAN this could be
effecting things. You could firstly try to reduce them by saving them
with either jpeg or png compression.
Rory
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thing like this;
$Self->{'AuthModule::LDAP::Host'} = 'ldaps://ldap-pserver.internal.domain.com';
I hope that helps,
Rory
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2009/8/5 Mauricio Tavares :
> I am trying to have otrs to hav
ries to login who is not in the local db but is in the ldap
directory. Once it has sync'd to the local db it will then verify only
the users password against the ldap directory and not the entire user
data, so less ldap queries.
My ideas on this are
ing tho as I don't know this for
>> fact.
>>
> Do you think I do? =) I am still figuring this program out.
I was kinda hoping somebody was gonna come along and tell that I was right :)
Rory
-
OTRS maili
Yeah, it looks like your Apache server doesn't know what to do with
.php files so its just displaying them as it would any other file.
Have a look at this bit of documentation on the PHP website. It might
help you out;
http://www.php.net/manual/en/install.windows.apache2.php
Rory
Support m
of the Irish Cancer Society
www.365challenge.ie
2009/8/7 Michiel Beijen :
> Hi Rory and Mauricio,
>
> Let me first state that if you have configured the AuthSyncModule the
> OTRS will sync agent data every time a user logs in to OTRS. If you'd
> change the user properties in a
ll ldap name)
#$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'UID';
#$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN';
Rory
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2009/8/7 Rory :
> Hi Michiel,
>
> Thank
Another question about the group sync.
What is the AccessAttr and what are the possible parameters?
$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
Is the parameter for this setting an ldap attribute?
Rory
Support my 365 Challenge in aid of the Ir
t;
will tell you how to use the more program.
That should get you on your feet as far as working with basic text files in
a unix system.
Good luck!
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/8/17 Lars Monsees
> > Is SSH the only way of making
You should do stand up. You'd be a cult hit :)
2009/8/17 Lars Monsees
> nice list, only I would propose "less" instead of "more" =)
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pi
This is just a guess but it may have had something to do with the fact that
32000 is not a multiple of 1024. 32 * 1024 = 32768
Again, just a guess.
Rory
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2009/8/18 Lev Davidovich
> Thank you Shawn -following y
a note to it and then move it to the
Marketing queue and they can add details and reassign it as necessary.
I don't think customer users can manipulate a ticket like this, I
think they can only add updates to it, but I'm not sure as I don't use
the customer users.
I hope that helps,
of the config side by side.
Rory
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2009/8/26 savitra sirohi :
> Stephan,
>
> I think you need to make sure the configurations for ldap and db can
> be identified uniquely, you could add a suffix to all lines
historical backups.
Its not a nice way of doing things but it would do what you were looking for.
There's always the alternative of getting new hardware to run the
production server on :)
I hope that helps,
Rory Clerkin
Support my 365 Challenge in aid of the Irish Cancer Society
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Hi Lev,
I've added some comments below
2009/9/8 Lev Davidovich :
> Thanks Rory (and Lars) - that is brilliant - it achieves the main objective
> (clearing out the live database while having an archive backed up)!
>
>
>
> I have some questions:
>
>
>
> 1) My
You can get the older versions from the FTP.
If I remember you can do the install from the tar.gz file on windows.
Rory
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2009/9/8 Lev Davidovich :
> Actually I will be required to make a fresh install of OTRS
The link,
ftp://ftp.otrs.org/pub/otrs/
Rory
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2009/9/8 Rory :
> You can get the older versions from the FTP.
> If I remember you can do the install from the tar.gz file on windows.
>
> Rory
>
&
ittle daunting if its the first time you've done
it but its not that difficult.
If you want to go down that road then feel free to keep asking your
linux questions in this thread and I'll answer what I can.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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ay be better by using the
installer and then changing the DB and OTRS distributed files.
You will have different versions of apache and mysql is the only difference.
Let us know how you get on.
Rory
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2009/9/9 Lev
Nice. I wish I'd had that to hand when I was doing my initial setup on windows.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/9 Shawn Beasley :
> Dear List (in case not known),
>
> In order to help answer some of the daily questions
mysql install and run the command
from there using the absolute path for the output/input file.
Let us know how you get on with that.
Rory
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2009/9/9 Lev Davidovich :
> "What you could do is download the
but maybe its acting up. If
its not there then you'll have to create the database and then tell
mysql to use it when you are importing the database i.e.
mysql -D otrs -u root -p < C:\otrsdump\otrs.sql
Note: The option to specify the database is -D for the mysql command
but it is -B for mysq
Once you've done that start up your webserver and try to connect. With
any luck you'll be able to log in straight away with the same username
you use on the live server.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/10 Lev Davidovich :
> Hi Ro
user that apache runs as may
not have permission to access the files if they're created with the
same owner as the parent directory.
To change the behaviour you'll need to change the permissions of the
directory with the sticky bit set.
Rory
Support my 365 Challenge in aid of the Ir
you can't do that then you don't have full admin rights.
Take it easy,
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/11 Lev Davidovich :
> Thanks a lot Rory - thanks to you and the others the finishing line seems to
> be in sight!
&
just fine as you have to have a perl
interpreter to run otrs in the first place.
I'm not sure if it will work on Windows tho as I think the upgrade
scripts were written for Linux based machines.
Take it easy,
Rory
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uot;c:\Program Files\OTRS\StrawberryPerl\perl\bin\perl.exe"
otrs.setPassword r...@localhost
That should do it.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/11 Ralf Hildebrandt :
> * Lev Davidovich :
>> thank you - please tell me w
Hi Lev,
If you havn't updated the the config.pm to the windows path then do. I
remember having to make the same change when I was setting up the
server here.
Rory
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2009/9/11 Lev Davidovich :
> I impo
Actually, it might be in the config.pm. Somebody else may correct me
but the setting should be in the config.pm file as the config.pm
values overwrite the default.pm values.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/11 Rory :
> Hi Lev,
>
the full path to the perl.exe if its not in your path.
Once that's run log back into your mysql and run the
DBUpdate-to-2.4-post.mysql.sql the same as the first .sql script.
Hopefully that will get the DB updated for you.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.36
Great news!
Glad I could help :)
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/14 Emily Flynn
>
> Many thanks for your help Rory... silly I should have thought of trying
> that.
>
> Got it working using command line anyway
It sounds like the process hung when it was running.
Check your running processes and see if it is there and how long it
has been running.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/15 hpsbigcat :
> Hi All,
>
> I‘m using OTRS
fer.
Try to make the linux config.pm fit the syntax of the windows config.pm.
I hope that helps,
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/16 Lev Davidovich :
> Hi I am getting this message on the Windows command prompt when I try to
Hi,
Are you working on a Linux system or a Windows system?
Cheers,
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/9/16 Karthick B :
> HI
> I'm new to otrs.i have installed otrs and configured.everything is working
> fine.i can abl
nt to start it ";
print "forced)!\n";
exit 1;
}
There may be a file that has the PID of the PostMasterMailbox process
in it which you will need to remove.
Unfortunatley I don't know where this might be. i would assume
somewhere in the OTRS directory structure. Look out for files
nt to be there is
actually there (crontab -l)
If your entry for the PostMasterMailbox.pl is there then your job is
scheduled and will run every minute.
Test it by sending a mail to the otrs account you created.
I hope that works for you,
Rory
Support my 365 Challenge in aid of the Irish Cancer So
Glad I could help.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
ace try to bring up your apache web server.
If it works then copy over your config.pm file and see if you can
start the webserver again.
Take it easy,
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/18 Nathan Campbell :
> It might be better to say tha
way everything stays clear and organised making it less like
you'll make a mistake that could take hours to correct.
I hope that's the kind of thing you're looking for.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/18 Isaac Weissenberg
was redesigning, made it easier for
me to keep track of what I had to do and it was good documentation for
management and future reference/training.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/18 Isaac Weissenberger :
> Thank you for your help
Yes you can do this but first you need to let us know is it a windows
or linux based system?
Rory
--
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2009/10/5 Pradeep Kumar :
> HI,
> I have mysql and apachi installed in my system. Now I want to instal
s you need.
All the best,
Rory
--
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2009/10/5 Pradeep Kumar :
> Hi,
> Windows 2003 server
> Regds
> Pradeep
>
> On Mon, Oct 5, 2009 at 3:47 PM, Rory wrote:
>>
>> Yes you can do this
You will find the details you need in the documentation;
http://doc.otrs.org/2.4/en/html/
Start with section 4 and try things out as you go. If you don't understand
what the documentation is telling you we'll try to clear things up for you.
Rory
--
Support my 365 Challenge in aid of
What does the apache log say?
Its probably in the /var/log/ directory.
Have you configured apache to be able to use perl files? (I think you
need the mod_perl module set up
http://perl.apache.org/docs/2.0/user/index.html )
Rory
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www
odule::LDAP::BaseDN'} = 'dc=example, dc=com';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=OTRS
Administrator,CN=Users,DC=example,DC=com';
$Self->{'AuthS
I think it might simply be that you need to remove the comma before
the closing bracket.
I expect that because of the comma it is passing the data through as
an array and doesn't like it.
I hope that helps,
Rory Clerkin
--
Support my 365 Challenge in aid of the Irish Cancer Society
Sorry, I should say that I'm talking about the comfig.pm parameter;
'users',
should be just;
'users'
All the best,
Rory
--
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2009/12/11 Rory :
> I think it might simply be that you nee
OTRS or are you using it for
other services too?
Rory
--
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2009/12/17 Ilya Kornev :
> Hello.
>
> I noticed that Apache sometimes causes errors on the OTRS server (there
> appears a Windows standard messa
Try the following;
perl otrs.checkmodules.pl
It might not work as you're running on a windows system but you should be ok.
Rory
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2009/12/18 Michael Mitchell :
> I need to check to see if I have the
Try;
perl otrs.checkModules
Which will explicitly call the perl interpreter.
Rory
--
Support my 365 Challenge in aid of the Irish Cancer Society
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2010/1/6 dnk
> Hey,
>
> case sensitive?
>
> It is checkModules.
>
> D
> On 2010-01-06, at 8:16 AM
scheduler to execute
the following program;
perl $HOME/bin/PostMasterMailbox.pl
where $HOME is the location you have installed OTRS on your windows
machine. Create this task to run every 10 minutes or less if you like.
Kind regards,
Rory
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Support my 365 Challenge in aid of the Irish Cancer
Hi All,
I'm having an issue while authenticating a Customer user against our windows
Active Directory tree and I hope somebody can help me.
I've been watching the network traffic on the AD server with Wireshark to
see exactly what's happening. Here's the steps:
1. OTRS requests to bind to LDAP u
Hi Shawn,
Thanks for your reply, I'll see how it works out in the container instead.
Kind regards,
Rory Clerkin
On 13 May 2011 14:25, Gadow, Shawn wrote:
> Ok I could be wrong because I don’t know your AD structure but take a look
> here..
>
>
>
> $Self->{&
ZZAuto.pm and
ZZZAAuto.pm files (even tho I probably shouldn't)
Any more help, ideas or opinions would be greatly appreciated.
Kind regards,
Rory Clerkin
On 13 May 2011 14:52, Rory wrote:
> Hi Shawn,
>
> Thanks for your reply, I'll see how it works out in the container inst
ctory as the LDAP
server)
Commenting out the settings in the ZZZA* files made no difference. I've also
reinstated the customer Authentication into the Config.pm file.
I'm still getting OTRS trying to bind to LDAP using the user (Which
I'm assuming is an anonymous user).
Kind regar
ome progress on this.
I'll update this thread with the items I find that break the LDAP login, it
may be useful to somebody else in the future.
Thanks again,
Rory Clerkin
On 13 May 2011 15:56, Gadow, Shawn wrote:
> Just out of curiosity use mine and see what happens (obviously change wh
.
I hope this helps sombody in the future because it has me baffled.
Kind regards,
Rory Clerkin
On 13 May 2011 16:40, Rory wrote:
> Thanks Shawn!
>
> I've implemented your config and it works.
> I'm going to go through the different items that I have extra in my own
> con
gave me a basic
config that worked for him and also worked for me when I used it. I then
enabled each extra setting one by one after that and it all worked.
http://www.mail-archive.com/otrs@otrs.org/msg34541.html
Kind regards,
Rory Clerkin
On 19 May 2011 01:30, Gerald Young wrote:
> Yes, it me
e
e.g. otrs.SetPermissions.pl /opt/otrs --otrs-user=otrsuser
--web-user=apache--otrs-group=otrsuser--web-group=apache
Kind regards,
Rory
On 31 May 2011 17:27, Jefferson Davis wrote:
> BUMP
>
> --
> *From: *"Jefferson Davis"
> *To: *"User questions an
n, try to maintain a structured approach to your trouble shooting.
Only try one thing at a time and take a note of each change and whether it
was successful or failed.
I hope that helps,
Rory Clerkin
On 24 June 2011 18:48, Robert Woodworth wrote:
> That’s what I thought.
>
> So I create
ox (I can't remember if it was
through POP or fetchmail)
* Sending mail was then done by using the local sendmail via the qmail
server
Unfortunately I wasn't the one who configured it at the time so I can't
really be more specific.
I hope that helps somewhat,
Rory
On 29 June 2011
h (my OTRS install is reached using
support.mydomain.local and I've a cacti install at cacti.mydomain.local.
Both point to the same webserver which picks the website to display based on
the URL entered in the browser)
I hope something there is useful,
Rory
lated with user
specific items which are added through the configuration.
While by no means essential I wouldn't mind knowing how most people prefer
to approach my IT team (a small 2 person outfit).
Rory
On 1 July 2011 18:40, Robert Woodworth wrote:
> If someone walks up to me with someth
t send regularly.
You can then add a particular Response to one or many queues.
When you click on the Reply drop down list in the ticket the new Response
you have added will be available.
Note: the ticket must be in the queue with the Response added for the
Response to show in the drop down list.
Ki
Hi Paul,
You can use the OU that is the parent to all the OUs containing the
customers. When the LDAP lookup occurs it will search recursively through
all the Child OUs.
Kind regards,
Rory Clerkin
On 20 July 2011 15:40, wrote:
>
> Hello,
>
> How can i add customers from
omain.com>' from 'IT Support '. HistoryType =>
SendAnswer, Subject => Re: Sent Items Missing [Ticket# -- 201107251437];
Do you get this much?
Rory
On 26 July 2011 02:51, Robert Woodworth wrote:
> I finally got this thing up and working with OTRS3 on Ubuntu10.
&
Hi Niklas,
On the Dashboard, in the top right there is an item called 'Settings'.
Click here to reveal a number of check boxes. Clear the check boxes for the
items you don't want displayed.
Rory
On 26 July 2011 11:00, wrote:
> Hello,
>
> I would like to remove
rk' group
This page lists different elements that can be applied to the Dashboard and
the attributes
The name of the elements, as they appear on the dashboard, are listed in
the 'Title' attribute.
Disable the relevant dashboard elements by clearing the checkbox for that
element.
Rory
ere.
Here's some places with info
http://www.red-mercury.com/blog/eclectic-tech/perl-out-of-memory-with-solution/
http://egloo.wordpress.com/2008/07/27/apache-out-of-memory-error/
http://lists.mysql.com/mysql/209280
Kind regards,
Rory
On 1 August 2011 22:25, Fabio Flores wrote:
> Hello,
&
narea-postmasterfilter.html
Kind regards,
Rory
On 2 August 2011 10:15, wrote:
>
> Hello,
>
> Is there an option to ignore certain e-mails from users ( automated
> responses, out of office etc... ) ?
> The subject would have a certain string in it " out of office " an
then checked against the 'target_key' column of th
'link_relation' table. If an entry is found then the corresponding
'source_key' is retrieved to identify the parent ticket.
In this way the system identifies that B is the parent of C.
Taking a leap of faith here (and
be broken in this way.
I'm guess that to delete the tickets you would first need to break the Merge
(the split option I think).
Rory
On 9 August 2011 12:45, Muhammad El-Sergani wrote:
> Dear list,
>
> I'm trying to delete tickets from my system that were merged into other
echo "FAILED"
echo " $result"
else
echo "Success"
fi
done
done
#
Rory
On 26 August 2011 10:39, Rudolf Bargholz wrote:
>&1)
if [[ $result == *ERROR* ]]
then
echo "FAILED"
echo " $result"
else
echo "Success"
fi
done
done
###
case, OPTIMIZE
TABLE <http://dev.mysql.com/doc/refman/5.6/en/optimize-table.html> is just
mapped to ALTER TABLE<http://dev.mysql.com/doc/refman/5.6/en/alter-table.html>
.
#
http://dev.mysql.com/doc/refman/5.6/en/optimize-table.html
Rory
On 30 August 2011 15:17, Michiel B
You could also search recursively in the 'company' OU and have a requirement
for users to be in a specific Group to authenticate.
I use the following lines in my Config.pm
$Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'CN=OTRS_Customers,OU=Security,OU=MyGroups,DC=MyDomain,DC=local';
Hi Paul,
What do you get your customer details from? LDAP or OTRS DB?
Kind regards,
Rory Clerkin
On 26 September 2011 09:25, wrote:
>
> Hello,
>
>Is there a way to add the Phone Number of a customer into it`s
> details so it can be visible in the request
I was just trying to dig up the same thing from my own config.
Once you add all the telephone details into your LDAP config for each user
you can use
UserPhone => [ 'telephoneNumber' ],
to get this information to display in each ticket for a customer.
Kind regards,
Rory C
, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email',
'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID',
'mail',
I'm happy to hear that you got it working Paul. Glad I could help.
Kind regards,
Rory
On 26 September 2011 11:20, wrote:
>
> Hello,
>
> I`ve made the modification and now i have the required field as
> well for the telephone number. I`m afraid that i maybe i wasn`t
Have a look at the options "Ticket::Frontend::CustomerInfoCompose" and
"Ticket::Frontend::CustomerInfoZoom". I have both of these set to "Yes".
Kind regards,
Rory
On 26 September 2011 12:13, wrote:
>
> Hello,
>
> That`s just it. It isn`t f
That's great. Did you need to change the settings in SysConfig?
Rory
On 26 September 2011 13:15, wrote:
>
> It worked. Thank you very much :-)
>
> Regards,
> *
> Paul Andurnache **
> *
>
>
> *Rory *
> Sent by: otrs-boun...@otrs.org
>
> 26.09.2011
That's great, glad you got it working.
Kind regards,
Rory Clerkin
On 26 September 2011 13:28, wrote:
>
> No. There were some customers included myself which weren`t updated in the
> AD ( Phone number field ). So it didn`t display the phone field at all if it
> was blank.
&
S. If this
is empty you need to add the correct information which is described in
the documentation.
Second make sure the Cron Daemon is running. Type the following;
ps -ef | grep crond
You should get at least two results, one for "grep crond" but others
for just "
runs you should see the log entry pop up at the
bottom of the list.
To exit the tail view of the syslog hit Ctrl-c
Let us know what you get in your syslog for cron and that will confirm
whether or not it is working correctly.
Edit to my last mail:
If cron is not running start it with the command
/etc/init.d/cron start
Rory
On 4 October 2011 09:54, Rory wrote:
> Hi Garabed,
>
> You'll need to make sure your crontab is working. Reading this
> document will help you understand how jobs are enter
get on.
Kind regards,
Rory Clerkin
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the super user (root) to
run the crontab command. sudo should work for this but if not switch
to root and try the above again, this time leaving out the word sudo
in the commands.
Let us know how you get on with that.
Kind regards,
Rory
On 12 October 2011 21:24, Garabed Yegavian
wrote:
> I w
Hi Wagner,
Open the Admin section and select "Auto Responses <-> Queues"
Click the queue name in the list and select the Auto Responses that
should apply to that queue. Select the hyphen ( - ) for no response to
be sent.
I hope that helps.
Rory
On 26 October 2011 17:0
the section
"Installing the OTRS database manually")
http://doc.otrs.org/3.0/en/html/manual-installation-of-otrs.html#database-configuration
Postgres grant statement
http://www.postgresql.org/docs/7.2/static/privileges.html
Kind regards,
Rory Clerkin
On 29 October 2011 15:22, Ekram w
y I only get;
13/12/2011 00:27 - sen...@domain.com wrote:
Kind regards,
Rory Clerkin
-
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/extra/otrs.conf)
I'll send a follow up mail with the content of the otrs.conf which I used
as it may get caught by spam filters and you'd miss out on the little bit
of info in this mail.
Kind regards,
Rory Clerkin
On 7 February 2014 15:04, James Carroll wrote:
> I'd like to
Header set Cache-Control "max-age=2592000
must-revalidate"
#####
On 7 February 2014 16:17, Rory wrote:
> I have done this previously by using Virtual Hosts in the apache
> configuration.
>
> I
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