[otrs] OTRS developer or administrator needed in Brazil

Hi! We are looking for a OTRS developer or administrator that lives near Rio de Janeiro/Brazil to work with us in project, or a company that can help us in house. Please reply to richi...@gmail.com Thanks :-) -- Ronaldo Richieri (15) 8818-2009

[otrs] Changes on Config.pm has no effect

ached somewhere? Is there a way to force OTRS to read Config.pm settings as default or something like that? Thanks, Ronaldo Richieri (15) 8818-2009 http://richieri.com skype: rrichieri twitter: @richieri - OTRS mailing list: otrs - We

[otrs] How does MTBI (Minimum time between incidents) affect SLA and tickets?

ate 2 tickets with only one minute of diference without closing the any of them, but it seems that nothing happens. We want to use this MTBI to ensure a SL Agreement but we don't know how to use it to measure if the SLA was broken. Can you help us? thanks! Ronaldo Richieri (15) 8818

[otrs] Moving to the "mother" queue when no response

or locked in 2 hours? Thanks and sorry my bad english :-) Ronaldo Richieri ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or cons

Re: [otrs] Moving to the "mother" queue when no response

with Generic Agent we cannot be perfect with this times. Thanks a lot! :-) Ronaldo Richieri On Wed, Aug 13, 2008 at 6:15 AM, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>wrote: > Ronaldo Richieri wrote: > > My name is Ronaldo. I'm new to OTRS and I'm planning to put it

[otrs] Which DB should I use? Mysql, PostgreSQL or Oracle?

choose for us? Or should I consider another DB for this project? Why some people prefer to choose PostgreSQL or Oracle sometimes? Thanks!! Ronaldo Richieri Brazil +55 15 8818-2009 - OTRS mailing list: otrs - Webpage: http://otrs.or

[otrs] Service Level Agreement or Services linked to Queues

:-) Ronaldo Richieri -- Ronaldo Richieri (15) 8818-2009 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE

[otrs] Lock ticket after its creation

Hi! I tried to find how to lock a ticket after it is create to the creator agent. It seems to be simple but I could not discover where can I do this. Does anyone knows how to do it? Thanks :-) -- Ronaldo Richieri (15) 8818-2009

Re: [otrs] Customer Users to Services sizelimit error

il/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009 Sent from Rio de Janeiro, Brasil --

Re: [otrs] Customer Users to Services sizelimit error

earchLimit = 2000; Hope it hepls you :-) Thanks Ronaldo 2009/4/15 Ronaldo Richieri > I'm having the same problem I guess. When I'm on Customer User to Service, > a red alert is shown ">200". > > > 2009/4/15 James Burk > >> Hello all, again. Rec

Re: [otrs] Unable to send mail from OTRS

s, > Ram > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE S

Re: [otrs] How to enable System Log

; > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

Re: [otrs] Creating RSS feeds for categories

o unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009 Sent from São Paulo, Brasil --

Re: [otrs] Delete Junk queue every 24h automatically

//lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009 Sent from Sorocaba, SP, Brazil -

[otrs] Ticket Escalation on OTRS 2.3.4

only the escaleted tickets for the agents, but it shows all tickets and escaleted tickets notifications. Is it the way it should work? Thanks, -- Ronaldo Richieri (15) 8818-2009 - OTRS mailing list: otrs - Webpage:

Re: [otrs] Kanban or Scrum board for OTRS

Hi, Please have check in our page: http://complemento.net.br/works/kanban-ticket-board/ It's a paid add-on. Regards Ronaldo Em 16/08/2015 13:44, "Hartmut Goebel" escreveu: > Hi, > > I'm looking to a way to visualize tickets as Kanban- or Scrum-board. > > Any hints? > > -- > Schönen Gruß > Har

Re: [otrs] Kanban or Scrum board for OTRS

Hi Hartmut, I just made some english subtitles in the videos. Please check that (you must active the subtitles on youtube): https://www.youtube.com/watch?v=zS8l6PtK3LQ&feature=youtu.be Regards, Ronaldo Richieri Ronaldo Richieri Vivo (11) 97097-7737 TIm (11) 96424-0676 Oi(15) 98818-

Re: [otrs] Kanban or Scrum board for OTRS

Thanks guys, Please, get in touch with us for more information through cont...@complemento.net.br Regards Ronaldo Richieri Em 18/08/2015 15:46, "Simon Allison" escreveu: > Sorry but we want this now!!! > > How do we get it ? > > Free Trial? > >