Hi everyone
We have recently switched to OTRS ticket system and so far so good. I do
have one question though. Our old ticket system use to round robin all the
tickets to all the available reps. What I mean is if were 100 tickets and
4 people it would automatically assign each user 25 tickets.
I think we might just write a stored procedure to do this I was just
wondering if there was another easier way that I might have missed
Robert Recchia
On Fri, Sep 18, 2015 at 12:53 PM, Gerald Young wrote:
> There is no default way to do this. It's not an optimal solution,
> gener
ess of product2. Does that make
sense to everyone. And is there a easy way around this.
I do not think creating a generic ms exchange account that is just used for
exchange authentication would help or am I wrong.
Robert Recchia
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