Re: [otrs] commercial support

on OTRS. Just to set things right. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de |

Re: [otrs] Mail relay on windows

> I'm trying to use the windows SMTP service through IIS. Is this error > coming from IIS or is it coming from OTRS? It's coming from the SMTP server -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin

Re: [otrs] Installation support

* Codatel Lists : > is there anyone who is interested in assisting with installation and > configuration of an otrs system. or is there anyone who can point me to > an appropriate person or company who can assist with this? On which platform? -- Ralf Hildebrandt Geschäftsb

Re: [otrs] Shrink database

ay, because the > articles still remain in the database. Right?! You delete the old tickets and then you optimize the database to free the space: mysqlcheck --all-databases -o -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus

Re: [otrs] Shrink database

mail an i...@mercator.net geantwortet werden). Ich haette ja auch angerufen -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf

Re: [otrs] Shrink database

* Ralf Hildebrandt : > * Mercator GmbH : > > > deleting old tickets takes me DAYS or even weeks!! > > Why? I just use a generic agent to do that. I specify a time range and > delete the really old, closed tickets. I just performed that here and it takes about 1s per tick

Re: [otrs] Shrink database

* Mercator GmbH : > ok, thanks Ralf, I will try it out. Try it with a narrow period of time first (1 Day?), jsut to see if it works. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12

Re: [otrs] Adding CustomerID column to 2.4 dashboard lists

* Martin Edenhofer : > Hi Lars, > > what is a OOTB solution? out of the blue oder out of the box -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570

[otrs] arist...@att.net is reporting mails sent to this list as spam

arist...@att.net is reporting mails sent to this list as spam -- I received two Yahoo!-Abuse Feedback mails. Please unsubscribe that troublemaker. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30

Re: [otrs] Rehost an OTRS

ticket, user's, customers and others? You can stop apache & postfix & mysql and then transfer the DB to the new machine and start up the whole beast again -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin

Re: [otrs] off-topic: bugs.otrs.org typo

* Lars Monsees : > Hi, > > I already mentioned this in one bug ticket, but I guess that one hasn´t been > reviewed yet. > There is a small typo in the step-by-step description: > > 1) > > IMHO there should be no fisting ;-) I already reported that ages a

Re: [otrs] off-topic: bugs.otrs.org typo

et fixed! I encountered so many projects where nobody cares. So rejoyce!! -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ra

Re: [otrs] two OTRS installations?

* Mercator GmbH : > ok, thanks. Then I will update. But it will a longer process, I guess, > first upgrading to 2.0 and then to other versions. Correct. > I'll do this in winter when I have more time. :) The long, cold, lonesome winters of Germany. -- Ralf Hildebrandt Gesch

Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

* Lev Davidovich : > thank you - please tell me what the code is for changing the password for > r...@localhost. Use otrs/bin/otrs.setPassword to change the password for r...@localhost like Michiel said. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk C

Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

line 2143 Why is the file missing? I wonder why it would try Unix Paths on a Windows system... -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49

Re: [otrs] 2.4.4 to 2.4.5 patch / migrate

* Sarper SARIDAL : > It's sad to hear that for a small patch i have to rebuild the whole thing. It would be cool if there were point patches from 2.4.n -> 2.4.n+1 in form of a diff -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berl

Re: [otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path..

www-data /opt/otrs * start apache, postfix -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | h

[otrs] Frontend::Output::FilterText###AAAURL?

What is the deeper meaning of Frontend::Output::FilterText###AAAURL ? I had to disable it since it made URLs in emails unreadable (see http://bugs.otrs.org/show_bug.cgi?id=4543 ) -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus

Re: [otrs] filtering spam

. > > > > Fix the root cause rather than bandaging it up. > > > I thought it's just a small job to create a filter that filters out > messages with a question mark. I wonder that this is SUCH a big > task... Use a generic agent for that. But be aware that users

Re: [otrs] Frontend::Output::FilterText###AAAURL?

* Ralf Hildebrandt : > What is the deeper meaning of Frontend::Output::FilterText###AAAURL ? > I had to disable it since it made URLs in emails unreadable (see > http://bugs.otrs.org/show_bug.cgi?id=4543 ) No comment? I mean, I's been two months and I even provided a test-ca

Re: [otrs] Ubuntu OTRS version

to install the last >release of OTRS on Ubuntu 9.10 ? The INSTALL file applies. That's how I did it here -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 4

Re: [otrs] what does mean SAL in french ?

* Marco Vannini : > *http://fr.wikipedia.org/wiki/Service_level_agreement* Wikipédia ne possède pas d'article avec ce nom. :) Which doesn't suprise me, given the state of french IT I had the extreme displeasure to get into contact with :( -- Ralf Hildebrandt Geschäftsbereich I

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

RS directly via SMTP. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | h

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

of the delay may come from > the Exchange/Outlook side. But that's basically fetchmail! -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fa

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

* Ralf Hildebrandt : > * Florian Houel : > > Hi, > > I’m new on the list, we’re working on using OTRS to manage our customer’s > > questions and requests. > > I understand that Philippe doesn't use fetchmail as these lines are > > commented out. > > &

Re: [otrs] Answer top response

* Guillaume Rehm : > Hi list, > > Is it possible (on OTRS 2.4.6) to post auto-response on top of mail ? Top posting is frowned upon. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30

Re: [otrs] upgrade 2.2.5 to current

* Skirmantas Juraška : > Hello, > > > > I have a question about how to corectly upgrade MySQL database shema from > 2.2.5 version to current. Upgrade from 2.2.x -> 2.3.x Upgrade from 2.3.x -> 2.4.x two steps. -- Ralf Hildebrandt Geschäftsbereich IT | Abte

Re: [otrs] [OTRS] Junk Mail

* Anil Jethiji : > Is there any way in which I can use the 'Outlook style' of filtering > Junk Emails? > > So, I want to remove/move to a junk queue, any mail that has a certain > word in the subject or body? Use a generic agent -- Ralf Hildebrandt Geschäftsbereic

Re: [otrs] Blocking tickets

Yes, but just creating it shouldn't necessarily mean that it should be locked by him. I often generate tickets just to assign them to somebody else. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburg

Re: [otrs] Attachments encoding changing

if anyone else encountered this issue. Which version of OTRS are you using? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962

Re: [otrs] Which OTRS download?!

trs-2.4.7.tar.bz2 -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite

Re: [otrs] Which OTRS download?!

lly also improve the Ubuntu package. As soon as we have more > news on that, I'll post here and on the OTRS.org website. Wonderful. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-1

Re: [otrs] Which OTRS download?!

tween the different version, I guess that > it's possible. If you use some sort of revision control system (which you do): yes. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203

Re: [otrs] Which OTRS download?!

in Production is a risk as it is "bleeding > edge", but it is working fine for me so far... karmic is not bleeding edge. It's the currect stable release. lucid is "bleeding edge". lucid does indeed contain 2.4.7-1. Nice! -- Ralf Hildebrandt Geschäftsbereich IT |

Re: [otrs] Which OTRS download?!

have even fewer users :( > By the way, nice to see you over here. Our paths have crossed before over > in the Nagios list... ;-) -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203

Re: [otrs] Performance Tuning

10 02 ... > - Can OTRS us ArticleStorageDB and FS at the same time? New > tickets-attachements on FS, old in the DB? Yes. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Te

[otrs] Can OTRS use a proxy for the dashboard data?

The dashboard contains: Can't connect to: http://otrs.org/product.xml (500 Can't connect to otrs.org:80 (connect: timeout)) So, can OTRS use a proxy? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjami

Re: [otrs] Can OTRS use a proxy for the dashboard data?

* Martin Edenhofer : > Hi Ralf, > > yes you can! :) > > Admin Interface -> SysConfig -> Framework -> Core::WebUserAgent -> > WebUserAgent::Proxy :) > > PS: After you changed SysConfig, use bin/otrs.CacheDelete.pl (because > dashboard widgets are ca

Re: [otrs] Customers cannot view their tickets

* JEWETT Boyd : > More information about this error may be available in the server error log. And what's in the server log? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-1220

Re: [otrs] No Bcc in PostMaster Filter

* Martignier, Philippe : > PS : is there a place I can just add "bcc" so that it appears in the list and > will that do the trick? What does Bcc: stand for? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus B

Re: [otrs] R: Re: No Bcc in PostMaster Filter

* Marco Vannini : > Blind carbon copy See, that's the solution. It's not visible, thus one cannot filter for it. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin

Re: [otrs] Problem configuring cron

foo in *.dist; do cp $foo basename $foo .dist; done into a file and use: chmod 755 file sudo ./file -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155

Re: [otrs] Problem configuring cron

a directorycp: target `.dist' is not a > directorycp: target `.dist' is not a directorycp: target `.dist' is not a > directorycp: target `.dist' is not a directory You didn't define $foo. But at least it's working now :) -- Ralf Hildebrandt Geschäftsberei

[otrs] Successful Upgrade to 3.0.x, observations

a way of adding "forward" and "bounce" to the options somehow? Quite often one would like to redirect a misdirected ticket someplace else without having to read it all. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Ca

Re: [otrs] Successful Upgrade to 3.0.x, observations

elp. Thanks anyway! Every little bit helps! > 4) If I used the Ticket View "L" (Large?), I have the opportunity to write a > reply. > >Is there a way of adding "forward" and "bounce" to the options >somehow? Quite often one would l

[otrs] OTRS 3.0.4 defaults for next ticket state when "reply" and "reply all"

ed unsuccessfully" -- which is no real option here. Where can I set a global default? Or does the behaviour depend on the queue? The agent? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D

Re: [otrs] OTRS 3.0.4 defaults for next ticket state when "reply" and "reply all"

* Ralf Hildebrandt : > My users have been reporting problems with 3.0.4 and the "next ticket > state" - with 2.4.9 we used to have a default of "closed > successfully", but now we're getting different defaults, sometimes the > default is "o

Re: [otrs] OTRS 3.0.4 defaults for next ticket state when "reply" and "reply all"

if OTRS behaves as intended. I can check that > Another option is that somebody tampered with the possible ticket states > (Admin -> State), thus confusing OTRS. No, that would be me and I didn't do a thang :) -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Char

Re: [otrs] OTRS 3.0.4 defaults for next ticket state when "reply" and "reply all"

* Michiel Beijen : > Hi Ralf, > > Thanks for noticing this and filing a bug report. > > It's fixed now: see http://bugs.otrs.org/show_bug.cgi?id=6596 for > instructions on how to patch your current system. Thanks. It's a one line fix :) SelectedValue instead of Se

Re: [otrs] OTRS slow windows server 2003.

* Panzarella, David : > Hi, > > Our Windows machine running server 2003 with OTRS webserver v 1.19.2.1 > and Apache 2.2 What is "OTRS webserver v 1.19.2.1" ? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Ca

Re: [otrs] OTRS slow windows server 2003.

heck WHAT exactly is going on. Is CPU load high? Is IO high? Is network latency high? Are DNS queries timing out? Is the SQL Database doing well? Find out what's going on! Look at recent logs. Look at the task manager. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charit

Re: [otrs] OTRS slow windows server 2003.

waiting to hear > back from its admin about that. I also want to lower the number of > worker threads. How do I go about this? And, what is a feasible number? > I am new to OTRS. That's more of an apache2 question. Look in it's config. Why are you running unix style servi

Re: [otrs] OTRS slow windows server 2003.

1 If I google for the "Scalars leaked" message, it indicates not much of a problem. > I restarted Apache but it's still consuming huge amounts of memory Damn. Maybe it's loading a lot of (unneeded) module (maybe PHP and such) -- Ralf Hildebrandt Geschäftsbereich IT | Abte

Re: [otrs] 3.0.4 -- corruption of attachments?

t;split" occur? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | ht

Re: [otrs] 3.0.4 -- corruption of attachments?

* Ralf Hildebrandt : > * Marc Strapetz : > > When forwarding an email with with one ZIP attachment (16307 bytes, > > exported from Thunderbird), OTRS creates an email with two attachments > > of the same name, (9997 bytes and 4443 bytes). Is this a known problem? > >

Re: [otrs] 3.0.4 -- corruption of attachments?

u have logs for that? > > What kind of logs do you refer to? In the system log, there is only one > line regarding the forwarded email: " Mail logs! > The ZIP file seems to be split. Can the contents still be unpacked? Or is the ZIP file broken? -- Ralf Hildebra

Re: [otrs] Postmaster error

Filter/Match.pm You have a wrong regexp. You're using "*" instead of e.g. ".*" -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 1

Re: [otrs] Postmaster error

gt; > > > I don't know what could have been happened but I'm experiencing a > > > > Quantifier follows nothing in regex; marked by <-- HERE in m/* <-- HERE > > Delivery Status Notification*/ at > > /home/otrs//Kernel/System/PostMaste

Re: [otrs] Postmaster error

(caching or similar problem) ? Try restarting apache -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite

Re: [otrs] Postmaster error

* Marco Vannini : > Really strange... apache restarted, cleandup cache, emptyed > postmaster_filter but still getting error ... More filters in other places maybe? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Fr

Re: [otrs] OTRS on linux vs windows

orked. I'm not using an OTRS package, I installed from source. Upgrades (of both OTRS and the OS) just worked. OK, I've been doing stuff like this for 16 years now, but you wouldn't let just anybody setup your ticket system, would you? -- Ralf Hildebrandt Geschäftsbereich I

Re: [otrs] OTRS on linux vs windows

with the size of the database, but fortunately OTRS now allows me to put attachments into the filesystem, thus keeping the DB small and tidy -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-1

Re: [otrs] Best flavor of Linux for OTRS

* ravi shanker : > I'm planning to install OTRS on linux,pls suggest linux flavor which is > robust and easy to maintain. we have requirement for supporting 200 > agents for OTRS. Personal preference, really. We're using Ubuntu with MySQL, but I installed OTRS from the origin

Re: [otrs] OTRS vulnerable to slow mail relay

the > messages, which would allow the web pages to continue on quickly, but I > have zero experience with sendmail so it may just be a naive hope. Configure OTRS to use your local sendmail or postfix installation (127.0.0.1) sendmail or postfix can then queue all mail and use the afore

Re: [otrs] OTRS vulnerable to slow mail relay

lModule and send via tcp/ip > rather than directly to the sendmail binary? That should make no difference, in both cases your local sendmail takes over and is not affected by the slow relayserver. Your slowness must have other reasons! -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk

Re: [otrs] OTRS system mail messed up

l sent? (SMTP? Sendmail call?) Which MTA are you using? What do the Received: Headers look like? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 1

Re: [otrs] OTRS system mail messed up

* Muhammad El-Sergani : > Thanks Ralf, > > Apologies, I solved the issue by simply resetting the clock on the server. :) NTP is a cool thing to use -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hinde

[otrs] OTRS3, "show my queues" as a button

er. How do I get it back? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.d

Re: [otrs] OTRS3, "show my queues" as a button

* Michiel Beijen : > Hi Ralf, > > You can find Frontend::ToolBarModule###1-Ticket::AgentTicketQueue, as > well as a few other 'quick shortcuts', under Admin > SysConfig > > Ticket -> Frontend::Agent::ToolBarModule. Yeah, that's it. Thanks! -

Re: [otrs] PostmasterFilter: Regexp not working

> (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) > > ---8< --- > > > > Why does this not match on > > ---8< --- > > Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT** 123_Cust is not in the Subject line... -- Ralf Hilde

Re: [otrs] PostmasterFilter: Regexp not working

* Ralf Hildebrandt : > * jan.dre...@bertelsmann.de : > > Hello, > > > > > > > > we are using the postmaster filter very excessively (having more than 100). > > Some regexp are really not failure-proof. > > > > > > > > But

Re: [otrs] mod_security configuration

* Jefferson Davis : > Nothing Really No one has successfully used mod_securty with OTRS? Well, why not look at the logs to see what is blocked and why? (no, Im'm not running mod_security on my OTRS box) -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk

Re: [otrs] Ticket print issue

he link is a mailto: link, but the address that ends up in the "To:" field > when clicking it, is: > > ")[..]" > > That doesn't look like a valid email to me. I can confirm this. I just tried it in 3.0.11 And by accident I found another bug :) http://bugs.o

[otrs] Notification mails sent with incorrect sender address

112] New ticket notification! (Test der Benachric [...]) X-Mailer: OTRS Mail Service (3.0.11) Is this a known bug? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30

Re: [otrs] Notification mails sent with incorrect sender address

Yet notification mails are sent like this: > > > > Date: Thu, 3 Nov 2011 10:18:09 +0100 > > From: OTRS Benachrichtigung > > To: ralf.hildebra...@charite.de > > Subject: [GB-IT#20031112] New ticket notification! (Test der > > Benachric [...]) > > X-Ma

Re: [otrs] Notification mails sent with incorrect sender address

> > Date: Thu, 3 Nov 2011 10:18:09 +0100 > > > > From: OTRS Benachrichtigung > > > > To: ralf.hildebra...@charite.de > > > > Subject: [GB-IT#20031112] New ticket notification! (Test der > > > > Benachric [...]) > > > > X-Mailer: OTRS M

Re: [otrs] Notification mails sent with incorrect sender address

* Gerald Young : > Sendmail NotificationEnvelopeFrom in Core::Sendmail? Not defined... -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49

[otrs] gender specific salutation possible?

using a proper salutation depending on the gender retrieved from LDAP? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hild

[otrs] Show email address AND realname instead of realname only

When looking at a ticket, I'm seeing: From: Bessert, Jan To: VPN-Administrator, Mallach, Michael Cc: Lizenzmanagement (lizenzmanagem...@charite.de) Attachment: smime.p7s , 5.6 KBytes Can I make OTRS show me the sender's email address instead of just his realname?

Re: [otrs] gender specific salutation possible?

* Jan Behrend : > Hi Ralf, > > On 22.11.2011 09:05, Ralf Hildebrandt wrote: > >We're using OTRS 3.0.11. We'd like to know if it's possible to make > >the the salutation gender specific: > > I have the same Problem with the chosen language. > Our OTRS

Re: [otrs] Show email address AND realname instead of realname only

* Jan Behrend : > On 23.11.2011 14:17, Ralf Hildebrandt wrote: > >When looking at a ticket, I'm seeing: > > > > From: Bessert, Jan > >To: VPN-Administrator, Mallach, Michael > >Cc: Lizenzmanagement (lizenzmanagem...@charite.de) > >A

Re: [otrs] Show email address AND realname instead of realname only

I'll try this when I'm really desperate. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildeb

Re: [otrs] how to search on the mailing list archives ?

* Luca Domenella : > Hi all, > > > > how can i search on the mailing list archive ? I haven’t found a way… Use google: "what you search for" site:lists.otrs.org -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin

[otrs] Customizing "Customer Information"

t passwords etc. AgentTicketZoom.dtl contains: $Text{"Customer Information"} # show customer info table $Data{"CustomerTable"} So basically I want to amend $Data{"CustomerTable"} somehow. How? -

Re: [otrs] Customizing "Customer Information"

* Ralf Hildebrandt : > I want to customize the "Customer Information" table shown in the > right hand side of the AgentTicketZoom view. > > Right now it's retrieving the Customer Info from LDAP; what I want to > do is add some custom hyperlinks to other systems whi

Re: [otrs] big problems

> require at (eval 2) line 1.\n Install the RPM which contains Apache/DBI.pm (perl-Apache-DBI) -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Ges

Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2

not touched Well, shit happens. Maybe OTRS now forgets to authenticate or uses a different sender address. Stuff like that. Shouldn't happen, yes, but who knows? What does the MTA log say? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.de

Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2

* David Boyes : > *Something* has clearly changed here. > > Can you confirm that the SMTP server is running and listening on port 25 > and/or 478? 478? That's a non-standard port for anything SMTP related. Check for port 25 (SMTP) or 465 (SSMTP) or 587 (Submission) --

[otrs] Not autoreplying on vacation messages?

So, what I'd like to know is how I can prevent OTRS from replying when the Subject: contains "Abwesend:" (which is a good indication for an out of office autoreply in Germany). -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.de

Re: [otrs] open ticket forwarding mail

rward to > OTRS. > > Is there a way to forward this email to OTRS and automatically open a > ticket for the original sender ? I simply use the "bounce" option in my email program. That way, the headers stay the same and OTRS acts as if the user sent th

Re: [otrs] Not autoreplying on vacation messages?

* Gerald Young : > Postmaster filter x-otrs-ignore is an option. Ah, totally forgot about this one. Thanks. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm

[otrs] OTRS and attached images

that allows displaying the images in a separate tab/browser window? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwer

Re: [otrs] OTRS and attached images

* Gerald Young : > Or change attachments to display inline within OTRS SysConfig > > Edit Config Settings in Framework -> Core::Web > AttachmentDownloadType Perfect for us. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.d

[otrs] DBUpdate-to-3.2 errors during upgrade from 3.1.12 -> 3.2.2

at column/key exists Should I worry? So far everything seems to be in perfect working order! Also, the TABLE group_users had two full text indices which I had to remove due to the chamge from myisam -> innodb. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Unive

Re: [otrs] DBUpdate-to-3.2 errors during upgrade from 3.1.12 -> 3.2.2

e ticket_answered column does exist in OTRS 3.1 databases (otherwise the > ticket API would not work); So why would the 3.1 -> 3.2 migration script want to drop that? I mean if it's not there to being with in 3.1, why drop it? -- Ralf Hildebrandt Charite Universit

Re: [otrs] DBUpdate-to-3.2 errors during upgrade from 3.1.12 -> 3.2.2

ed from the screen output. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon:

[otrs] Restoring deleted tickets

I found deleted tickets in a two month old backup. mysql-wise, how can I export the tickets from this backup and import them into the current db? Is there a script for that? E.g. export_ticket_dump ticketnumber and import_ticket_dump? -- Ralf Hildebrandt Charite

[otrs] Lenght of "System Log"

Is the lenght of the "system Log" (/otrs/index.pl?Action=AdminLog) limited? Is there a way of looking at old entries? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.

[otrs] fetchmail/imap and keeping messages in the mailbox

Currently we're fetching the messages from an IMAP mailbox using fetchmail. Is there a way of keeping the messages in the IMAP mailbox and maybe just mark them read? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Ben

Re: [otrs] fetchmail/imap and keeping messages in the mailbox

ive". Thought so. Thanks. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk f

  1   2   >