ucted as such:
http://respighi/otrs/customer.pl?http://www.google.com
I have searched Google and the archives but have been unsuccessful.
Is anyone able to offer assistance as to how (or if) I can make this
link work? Have tried wrapping it in " " but that didn't work.
kind of limition
(return top 4 or something) on the data call.
--
Environment
--
OTRS 2.3.2
Windows 2003
IIS6
SQL2005
Nathan Campbell
Dallas Symphony Orchestra
---
I resolved this in a different manner -
The dbo.service_customer_user table only had mappings for the first four
service ids.
I mapped the remaining ids in this table to the customer group and now
they appear in the drop down.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun
There is a 32-bit version of Enterprise 2003 - your organizations
installations of Enterprise may be standardized to 64 bit though.
I am running 2.3.2 on x86 Windows 2003 Enterprise R2 and it works fine -
I would expect the same on an x64 platform. If you go with MSSQL, make
sure it is the x64
27;;
$Self->{'DatabaseUser'} = 'mssql-user-name';
$Self->{'DatabasePw'} = 'super-secret-password';
$Self->{DatabaseDSN} = "DBI:ODBC:$Self->{Database}";
$Self->{'Database::Type'} = 'mssql';
Good
a Linux box to communicate with
the Windows / MSSQL server, but my Linux / Windows interaction
experience is limited to Samba, which I don't think would apply in this
case. Remember, Google is your friend! J
Good luck (still),
Nathan Campbell
Systems Administrator
Dallas Symphony
/ MSSQL 2005 / IIS6) let me know.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lev
Davidovich
Sent: Thursday, September 17, 2009 4:27 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Install OTRS 2.2.5 on
ying anything on the web server side when restoring a
backup.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lev
Davidovich
Sent: Friday, September 18, 2009 3:27 AM
To: User questions and discussions about OTRS.
Subject: Re: [
Yes, that is what we do, except we are using MSSQL and I’m running OTRS in a VM.
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201
214-871-4026 - phone
214-953-1218 - fax
lowed this.
Will keep browsing the manual.
Thanks
Nathan Campbell
Dallas Symphony Orchestra
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/ot
y question, but
you do have appropriate permissions on the intended file structure?
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Glossop, Andrew
Sent: Tuesday, September 22, 2009 3:26 AM
To: User questions and discussions
So it looks like if there is an embedded or linked image in the HTML
email, OTRS strips it out and displays the rest of the email as
plain-text and attaches any inline images.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
no valid OpenPGP data found.
gpg: decrypt_message failed: eof
I'm confunded - by all accounts I am doing everything properly. Any
expertise anyone can offer would be greatly appreciated!
Thank you!
Nathan Campbell
Is that not set at the Config Options: Framework -> Core::Web
Frontend::RichText:= No?
Nathan Campbell
Dallas Symphony Orchestra
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Mike Lewinski
Sent: Tuesday, September 22, 2009 3:52 PM
To: o
$Self->{UserSyncLDAPGroups} = [
'[system_user]',
];
So, there may be similar for Customer Users in the docs. I know that
didn't answer all of your questions, but hopefully may
Have you run the db update scripts?
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Prince Chavez
Sent: Friday, September 25, 2009 4:42 PM
To: otrs@otrs.org
Subject: [otrs] Access denied for user 'otrs'@'lo
u never know.
Also, have you looked at the log file - there may be some additional
information in there as to why it is failing.
Good luck!
Nathan Campbell
Dallas Symphony Orchestra
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
COLAS Vincent
You may have to modify the actual page dtl itself - I have seen a couple of
instances where there is a hard-coded return limit
Good luck
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas
Leonardo Certuche
On Mon, Nov 23, 2009 at 9:04 PM, Nathan Campbell
wrote:
You may have to modify the actual page dtl itself - I have seen
a couple of instances where there is a hard-coded return limit
I have two instances running in my environment - both on W2K3 , SQL 2005, and
IIS 6 - we love it.
-Original Message-
From: otrs-boun...@otrs.org on behalf of Arpit2 G
Sent: Wed 12/2/2009 4:05 AM
To: otrs@otrs.org
Cc:
Subject: [otrs] Hel
You can modify the Login.dtl file found here:
\OTRS\OTRS\Kernel\Output\HTML\Standard
Just comment out the entire block of code as seen below:
Good luck!
# --
# language
# --
<>-
OTRS mailing list: otrs - Webpage: http://
Sorry - you were talking about the Customer Login page - same instructions, but
that file is named CustomerLogin.dtl in the same folder. :)
-Original Message-
From: otrs-boun...@otrs.org on behalf of Mohamed Zakaria
Sent: Wed 12/2/2009 7:38 PM
To: 'otrs@
$Include{"CustomerFooter"}
Regards,
Zak
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nathan Campbell
been running splendidly on this platform for several years.
(with the exception of Strawberry Perl which started a couple of
upgrades ago)
Nathan Campbell
Dallas Symphony Orchestra
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Make sure your config.pm file was not overwritten during the upgrade.
If you ran the windows installer then it would have created a new config.pm and
your connection and login settings could be messed up.
Good luck,
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun
Strawberry Perl to the mod_perl file structure
and it works.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nathan Campbell
Sent: Friday, March 19, 2010 4:50 PM
To: otrs@otrs.org
Subject: [otrs] FAQ 1.6.5 CGI Error?
FAQ Module
Now, in the customer interface when a customer selects a service item, the SLAs
that are linked to that service are populated in the drop-down.
Hope that helps – good luck,
Nathan Campbell
Dallas Symphony Orchestra
On 8/18/10 9:52 AM, "Edgar Valdes" wrote:
Hello everyone,
I'
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jean
BROW
Sent: Wednesday, August 18, 2010 3:13 PM
To: otrs@otrs.org
Subject: [otrs] Spam from an user
We having an @hotmail.com<http://hotmail.com> user who sending spam
\httpd\htdocs\images\Standard folder
The same process applies if you are adding the link to the Admin interface,
just use the AdminNavigationBar.dtl
Nathan Campbell
Manager of Support and Systems Analysis
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On
have GenericAgents that run that identify and move emails with Subjects
'Out of Office' or 'Undeliverable' to the Trash queue as well.
Hope that helps,
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Andy
Wodfer
Sent:
addresses. Make sure to associate the appropriate System Address with the
queue. When you reply to a message from that queue, the From address will be
the System Address you assigned to the queue.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org
djust your kernel/config.pm to account for the new
sql server location as well.
Good luck
Nathan Campbell
Manager of Support and Systems Analysis
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201
817-966-5232 - cell
21
If it doesn't happen automatically you should be able to create a notification
event in the admin console
Nathan Campbell
Manager of Support and Systems Analysis
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas
You can modify the css of the site to whatever you like for the most part -
for example, I have modified the css to display a different color for each
status we have.
The css files (as of version 2.4) are in
/otrs/var/httpd/htdocs/css/Standard
Good luck,
Nathan Campbell
Dallas Symphony
You need to setup a Postmaster Filter setting to direct emails to specific
queues based on To:
Set To: and X-OTRS-Queue with the appropriate parameters.
Good luck,
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Silver
springs
QL scripts, copy and pasted my old config.pm settings and was up
and running in less than 30mn.
Nathan Campbell
Dallas Symphony Orchestra
On 12/7/10 3:17 PM, "Wes Plate" wrote:
>
>Thanks for starting this thread, I have a 2.4.9 setup that is working,
>though it took me a few tri
I can only assume that you either can't or don't want to run 3.0 on the 2.4.x
hardware so why don't you just copy the 2.4.x files and database to the new
hardware and run the upgrade scripts?
Nathan Campbell
Dallas Symphony Orchestra
From: Prince Chavez
mailto:prince.cha..
I've run OTRS 2.x and now 3.x on Windows 2003 as well as 2008 for a couple of
years with relatively few problems, certainly nothing like what Jan
experienced. Our biggest problem has been growth of the database in MSSQL 2005.
Nathan Campbell
Dallas Symphony Orchestra
From: Robert P
Exactly!
Nathan Campbell
Dallas Symphony Orchestra
On 1/29/11 10:42 AM, "Ralf Hildebrandt"
wrote:
>* Nathan Campbell :
>
>> I've run OTRS 2.x and now 3.x on Windows 2003 as well as 2008 for a
>> couple of years with relatively few problems, certainly not
You can create a group that includes all the customers you need to search and
enter the LDAP path to the group in your config file.
That may not be the best or intended way of doing it but it works for me.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun
TRS installation accessible via the Internet or is it only
internally accessible? You may need to expose it through your firewall for
the iPhone app to be able to communicate with the server (or - use the
iPhone over internal wireless)
Good luck!
Nathan Campbell
On 4/25/11 1:20 PM, "Muhammad El
Excellent!
Nathan Campbell
On 4/25/11 1:34 PM, "Muhammad El-Sergani" wrote:
>Thanks Nathan,
>
>Apparently I had forgotten to download it's package on OTRS :)
>
>Working great now no problem.
>
>On Monday, April 25, 2011, Nathan Campbell wrote:
>>
&
Is that an error that is displayed on the HTML page or the log file? I
wonder what the log file indicate at the time of failure - that will
lead you in the right direction generally.
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
From: [EMAIL PROTECTED] [mailto:[EMAIL
"Crypt" header stating
"gpg: No private key found to decrypt this message" and the body
displays the encrypted message "--BEGIN PGP MESSAGE-etc..."
There is nothing in the var\otrs.log file indicating a failure with the
PGP modules so I am at an utter loss.
Thank y
the mailbox, restart OTRS and it should start working.
Good luck
Nathan Campbell
Dallas Symphony Orchestra
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Khusro Jaleel
Sent: Wednesday, July 16, 2008 4:46 AM
To: otrs@otrs.org
Subject: [otrs
olve this issue?
Thanks!
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/
2.3 is still in beta isn't it? Have you posted the error to bugzilla?
I'm also assuming that you have run the appropriate mssql scripts to
configure the database?
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
error message. You can also configure GNUPG to log errors - I would highly
recommend that since OTRS will not always log a PGP error that GNUPG will.
(We run OTRS on Windows 2003, IIS6, MSSQL 2005 in production)
Good luck!
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
Sch
to the hook - http://server/otrs/index.pl
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201
214-871-4026 - phone
214-953-1218 - fax
n.campb...@dalsym.com
(v1.87) Line: 47
Have looked through mailing list archives and documentation but
unsuccessful so far in find documentation to resolve this error.
Thank you,
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
that platform to enable seamless integration if we
want to cross-reference apps.
Everything is peachy now -
Thanks!
Nathan Campbell
Systems Administrator
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Frans Stekelenburg
Sent: Friday, May 08, 2009 3:42 PM
To:
I’ve not had any trouble with StrawberryPerl on my Windows OTRS installation.
Running IIS6 and MSSQL2005 on W2K3
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel
Beijen
Sent: Monday, May 11
workaround for this or is part of a
future release? I am concerned that after a couple of months, I will have more
invalid users than live.
Thanks!
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PROTECTED]
214-871-4026
http://www.dallassymphony.com
I see in the manual how I need to modify the scripts to
access LDAP (Active Directory in my case) but do not see any info on how to
access these scripts. Also, will they need to be recompiled, etc..
Or, is there a method of doing this through the front-end?
Thanks!
Nathan Campbell
I have found the LDAP configuration script and the settings
module in the defaults.pm file.
The defaults.pm file has a comment:
# (take care that Net::LDAP is installed!)
How do I verify this?
Thanks
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL
should have noted that my setup is
Win32 and although the manual does indicate on page 14 that “perl with
all needed modules and cron for Windows will be installed” – my question
was how do I verify that it is?
Thank you again for the help though!
Nathan Campbell
Systems Administrator
Dallas
thModule::LDAP::UserAttr'}
= 'UID';
$Self->{'AuthModule::LDAP::SearchUserDN'}
= 'CN=FirstName LastName, OU=IT Users, OU=IT, DC=sub, DC=domain, DC=com';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';
exactly the same (other than the system
address field), with user being the group setting.
I really need to be able to send reply emails from each
queue.
Can post more settings as requested. Not sure where to
start.
Thanks!
Nathan Campbell
Systems Administrator
Dallas Symphony
Answered my own question – will post
just in case anyone else encounters this.
To display that link, I needed to choose a
default response in Response <> Queue. Once I did that, the link appears.
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PRO
.
Thanks,
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PROTECTED]
214-871-4026
http://www.dallassymphony.com
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
like. Those are just
parameters for the GNUPG application. Check out the man files for more
information regarding them.
Hope that helps!
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PROTECTED]
214-871-4026
http://www.dallassymphony.com
-Original Message-
From: [
I needed the same thing, so I setup a second email account and that is
what OTRS pulls from. All emails sent to the real address are stored in
the mailbox and copied to the second address. It works perfectly.
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PROTECTED]
214
other settings.
http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Customer::Auth&SysConfigGroup=Framework
http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Agent::Auth::LDAP&SysCon
http://doc.otrs.org/2.1/en/html/x1456.html#configuration-agent-auth-back
end-htbasic
Is this what you are looking for? I have never used it before, perhaps
someone could correct me if wrong.
Nathan Campbell
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Sofia
Verify that the password you have configured for the POP3 account is
accurate. Sounds like it is incorrect and when it tries to use the
incorrect password, after so many attempts, the account is locked out.
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PROTECTED
As far as I know, the system does not allow literal sub-queues, but you
can create all of those queues and using the filters and user group /
queue permissions you can accomplish this easily. I'm sure lots of sites
are doing similar implementations.
The permissions can be setup so only assigned qu
Well there you go - he can do exactly what he wants then.
I never had need for sub-queues so I suppose that's why I missed that in
the docs.
Thanks,
Nathan Campbell
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit Internet)
system
to import them? This used to happen automatically (I never even setup a
CRON job) but now they are not being pulled over.
Windows 2003 Server
OTRS 2.1.7
MySQL
Exchange 2000
Thanks!
Nathan Campbell
___
OTRS mailing list: otrs
ldTicketIndex.pl
55 */2 * * *C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/DeleteSessionIDs.pl --expired
35 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/UnlockTickets.pl
--timeout
Thanks - I'm not a PERL guy so any help is appreciated.
Nathan Campbell
_
From: [EMAIL PR
ter' from db.
[Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!
I'll look around in the documentation as well - thanks!
Nathan Campbell
_
From: [EMAIL
elf but what is the actual Sysconfig module if you would be so
kind?
Thank you very much -
Nathan Campbell
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel
Sent: Wednesday, May 30, 2007 11:14 AM
To: User questions and discussions about OT
ect count as suggested by Andy
and I also changed the PostmasterUserID to 2. It seemed to be worth a shot
since I was getting a PID already in use error message. At this point my
messages are dropping into the system and I do not see any errors in the log.
Thanks to everyone for your help!
Nat
I know of TCPView from SysInternals.
I had rebooted the server several times and manually stopped and started the
OTRS process. No avail.
Thanks,
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PROTECTED]
214-871-4026
http://www.dallassymphony.com
Need IT Support
Did you copy and paste this or hand type it? I wonder if this is an error:
notice the // between OTRS and Kernal
Nathan Campbell
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan King
Sent: Wednesday, June 27, 2007 4:33 PM
To: User questions and discussions
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