Hi!
I already know, that there are certain transition actions that can be used when
you define a ticket process.
Is there - additionally - a way to generate new ticket(s) from within the
workflow of a process ticket?
So long,
Juergen.
Hello!
I am oft he opinion, that I have a very normal situation :)
We configured services and SLAs a few days ago and got a little familiar with
the escalation configuration.
Actually we only use solution-times for the time being.
Now I want to determine - for all tickets closed last week (for
