Hello List,
how can i add a new global search template. If i save a search
template now, itsonly valid for me and not the other users.
Cheers,
Mario
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Hello List,
if i write a customer an e-mail and set the status to "pending..." and
the customer replies...then the Ticket-State does not change and its
still pending.
I thought its the default behavior, that the state changes from
pending to open in this case.
If nothow can i accomplish this
Hi, Nils,
the PostmasterFollowUpState is already set to "open". Is this the
option you meant?
Thanks,
Mario
On Sun, Nov 29, 2009 at 12:59 AM, Nils Leideck - ITSM
wrote:
> Hi,
> On 28.11.2009, at 16:34, ml ml wrote:
>
> if i write a customer an e-mail and set the stat
e state to open?
Cheers,
Mario
p.s. this is otrs 2.4.5
On Mon, Nov 30, 2009 at 11:59 PM, Nils Leideck - ITSM
wrote:
> Hi,
> On 29.11.2009, at 17:32, ml ml wrote:
>
> the PostmasterFollowUpState is already set to "open". Is this the
> option you meant?
>
> yes.
>
Hello List,
by default the Tickets get sorted by creation time. This is not very
useful if i have a big ticket where i have a regular reply from the
customer. Then my ticket is the "oldest" one, but the most "active"
ticket.
Can i sort the tickets by the last Article time or something?
Thanks,
M
Hello!
How can i search for a ticket title (not the subject)?
Thanks,
Mario
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Hey Alexander,
indeed! How could i possibly miss that? :)
Thanks!!
Mario
On Thu, Jan 7, 2010 at 2:14 PM, Alexander Halle wrote:
> ml ml wrote :
>>
>> How can i search for a ticket title (not the subject)?
>
> Hello Mario,
>
> I have search fields fo
anyone? :-|
On Thu, Jan 7, 2010 at 10:29 AM, ml ml wrote:
> Hello List,
>
> by default the Tickets get sorted by creation time. This is not very
> useful if i have a big ticket where i have a regular reply from the
> customer. Then my ticket is the "oldest" one, but t
stmasterFollowUpStateClosed')
System/PostMaster/FollowUp.pm:$State =
$Self->{ConfigObject}->Get('PostmasterFollowUpStateClosed');
Cheers,
Mario
On Wed, Dec 30, 2009 at 6:58 PM, ml ml wrote:
> Hi,
>
> i have set:
> ZZZAAuto.pm:$Self->{'Postm
Hello List,
we use the default OTRS Ticket syntax. However, we run into problems
when communicating with other OTRS systems. How can i change my Ticket
Sytax savly without breakting the whole system? :-)
Cheers,
Mario
-
OTRS mail
Anyone?
On Fri, Apr 16, 2010 at 9:53 AM, ml ml wrote:
> Hello List,
>
> we use the default OTRS Ticket syntax. However, we run into problems
> when communicating with other OTRS systems. How can i change my Ticket
> Sytax savly without breakting the whole system? :-)
>
Hello,
could anyone please help me to debug this? This is really annoying.
Cheers,
Mario
On Tue, Mar 16, 2010 at 11:07 AM, ml ml wrote:
> Hello,
>
> i have updated to OTRS 2.4.7 now, and my FollowUp Tickets still remain
> closed if a customer answers.
>
> How i Test it:
&
or
somehing which is unique?
Cheers,
Mario
On Mon, May 3, 2010 at 9:11 AM, Alexander Halle wrote:
> ml ml wrote :
>>
>> Anyone?
>>
>>
>> On Fri, Apr 16, 2010 at 9:53 AM, ml ml wrote:
>>>
>>> Hello List,
>>>
>>> we use t
Hello List,
when i try to upgrade from 3.0.12 to 3.1.4 i get:
Step 2 of 24: Check framework version... done.
DBD::mysql::db do failed: Table 'otrs2_4.dynamic_field' doesn't exist
at /var/www/otrs-3.1.5/Kernel/System/DB.pm line 478.
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.10.1 OS: linux Time: Thu
, May 17, 2012 at 10:44 PM, Nils Leideck wrote:
> Hi,
>
> you did not follow the UPGRADING file!
>
> Before you can run the perl upgrade script you have to execute a sql file on
> your DB.
>
> Read the UPGRADING file carefully and try again!
>
> On 17.05.2012, at 18:
Hello,
i would like to have a Customers Company Name column in my dashboard.
Using: $QData{"CustomerID","26"} works.
But $QData{"CustomerName","26"} seems to be Empty. Where do
i define the Customer Company Name?
I guess i need some sort of CustomerID -> CustomerName lookup somewhere?
Thanks,
anyone?
On Wed, Jun 6, 2012 at 5:30 PM, ml ml wrote:
> Hello,
>
> i would like to have a Customers Company Name column in my dashboard.
>
> Using: $QData{"CustomerID","26"} works.
>
> But $QData{"CustomerName","26"} seems to be Empty.
okay, then lets patch it! ;-)
Mario
>
> Mario,
>
> I've been looking to add this info myself. Apparently it is not a widely
> requested (or needed) feature, as the platform is on its nth iteration and
> its not been added, nor do many search results come up. So perhaps you and I
> are the rar
Hello List,
how can i display a Dynamic Field in my Dashboard? Somehow via
Frontend::Agent::Dashboard in Sysconfig?
Thanks,
Mario
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Hello List,
how can i sort my search results by the last update? Somtimes i have
tickets which are 300 Days old, but the last contact was only a day
ago. I dont want this to be on the bottom of the search list.
Thanks,
Mario
-
OT
Hello!
How can i sort my Tickets Queues or Search Results by Article Time
(not Ticket Age/Time)?
Thanks,
Mario
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Hello List,
can i set a personal E-Mail Display name in OTRS?
Right now mails get sent with
Reply To: tic...@example.com
and From Name: OTRS Ticket System
Can i change the From Name to a personalized Name?
Thanks,
Mario
-
OTRS
Thanks a lot!!!
Mario
On Tue, Jul 24, 2012 at 11:38 AM, Steven Carr wrote:
> See Sysconfig -> Ticket -> Core::Ticket -> Ticket::DefineEmailFrom
>
> Steve
>
>
>
> On 24 July 2012 10:33, ml ml wrote:
>>
>> Hello List,
>>
>> can i set a perso
Hello!
when a E-Mail arrives and the sender is in the customer database, the
ticket automatically gets assigned to the customer.
Can i disable the auto assignment?
Thanks,
Mario
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OTRS mailing list: otrs - Webpage: http://otrs.or
Hello List,
how can i disable the Ticket Type feature in OTRS 3.1.10?
Thanks,
Mario
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Hello List,
i create a new E-Mail Ticket and set the State to Pending (in about 1
or 2 Weeks). My Customer/Client now replies within that time, then i
only get a E-Mail Notification. This E-Mail Reply does not appear in
my Dashboard.
Why? I would have expected it in "Open Tickets / Need to be answ
27;,
Binary file var/tmp/CacheFileStorable/XMLParse/9d92baf9bb36a489742f5829c0018192
matches
var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-e6333e07fa1441f10f96c342ef53ed13.pm:
'Name' => 'PostmasterFollowUpState',
var/tmp/SysConfig-Cache_Kernel_Config_Fil
Hello List,
i have OTRS 3.1 and i want the CustomerID field to be required AgentTicketClose.
How do i do that?
Thanks,
Mario
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OTRS mailing list: otrs - Webpage: http://otrs.org/
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To
the ticket table.
> You can't close a ticket that doesn't have that information... You
> can't close a ticket without being in the ticket.
>
>
>
> On Thu, Sep 13, 2012 at 9:59 AM, ml ml wrote:
>> Hello List,
>>
>> i have OTRS 3.1 and i want th
On Thu, Sep 13, 2012 at 4:28 PM, Steven Carr wrote:
> But the call is already allocated to a customer, the customer will be
> the email address that you entered in the phone call.
>
> What I think you actually want is that you can't close a call if you
> haven't assigned the call to an actual vali
Hello List,
we are running OTRS 3.1.10 and i was wondering if the Customer Name and
Number shows up in Search Result and Dashboard in OTRS 3.2?
I also tried to patch it myself:
http://forums.otterhub.org/viewtopic.php?f=62&t=16012
my %UserData =
$Self->{CustomerUserObject}->Custo
Anyone?
On Tue, Sep 3, 2013 at 1:08 PM, ml ml wrote:
> Hello List,
>
> we are running OTRS 3.1.10 and i was wondering if the Customer Name and
> Number shows up in Search Result and Dashboard in OTRS 3.2?
>
> I also tried to patch it myself:
> http://forums.otterhub.org
Hello List,
after Upgrading to OTRS 3.3 the link (links to other related tickets)
are are the bottom. How do i get them back up to the top near the
notes section?
Thanks,
Mario
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OTRS mailing list: otrs - Webpage: http://otrs.org
anyone? :-/
On Sat, Dec 27, 2014 at 11:53 PM, Ml Ml wrote:
> Hello List,
>
> after Upgrading to OTRS 3.3 the link (links to other related tickets)
> are are the bottom. How do i get them back up to the top near the
> notes section?
>
Hello,
we startet with otrs and Article attachments are stored in the DB until
now. Of course the db is growing and growing we have about 10GB of DB and
a backup takes ages ...
Can i now switch to FS based storage and keep the articles until now in the
DB?
I have already tried to run the migrati
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