[otrs] Creating dashlet to show "My Tickets" to agents (OTRS v3.0.1)

Hello - I'm attempting to create a "My Tickets" view for the agents that will show only tickets where the logged-in agent is the owner. I've attempted to do this by creating an extra dashlet in /opt/otrs/Kernel/Config/Files/MyTicket.xml, using "Attribute: OwnerIDs=1;OwnerIDs=1" as a test. (The

Re: [otrs] Creating dashlet to show "My Tickets" to agents (OTRS v3.0.1)

vice and would appreciate any tips on how I might inherit from/extend Perl modules in the future (so that I don't have to manually copy over fixes to the original modules). Any tips? Hugh On Tue, Nov 16, 2010 at 7:33 PM, Mark Shepard wrote: Hello - I'm attempting to create a "My Ti

Re: [otrs] Customer Company

Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown.

Re: [otrs] Customer Company

onfig.pm and you are done! I hope this helps :-) Regards, Elva On 11/18/2010 3:49 PM, Mark Shepard wrote: Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I t

[otrs] AgentTicketZoom: after page load, auto-scrolls to what seems to be random article (3.0.4)

All - I'm hoping someone can help me out on this one. I am running v3.0.4, and in Frontend::Agent::Ticket::ViewZoom have set Ticket::Frontend::ZoomExpandSort to 'reverse'. This did almost exactly what I was hoping for - it did change it so the articles are sorted with the most recent on top, but

Re: [otrs] AgentTicketZoom: after page load, auto-scrolls to what seems to be random article (3.0.4)

Bump - anyone have any ideas on the issue below? Thanks, Mark From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mark Shepard Sent: Tuesday, December 21, 2010 9:54 PM To: User questions and discussions about OTRS. Subject: [otrs] AgentTicketZoom: after page load, auto

[otrs] Making OTRS' 'Ticket follow up notification' smarter to avoid duplicate emails?

All - We have an interesting scenario that is presenting itself, and am curious if anyone has any thoughts on how we can resolve it (currently running 3.0.6): 1. Agent1 (age...@company.com) has 'Ticket follow up notification' set to 'Yes'. 2. Agent1 is su

Re: [otrs] Making OTRS' 'Ticket follow up notification' smarter to avoid duplicate emails?

Bump anyone have any thoughts on this? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mark Shepard Sent: Friday, April 15, 2011 4:48 PM To: User questions and discussions about OTRS. Subject: [otrs] Making OTRS' 'Ticket follow up notification' s