[otrs] upgrade version otrs

Hi everybody, Someone updated the version of OTRS from 3.1.5 to 3.1.8. The true is I am really new in this platform, and I cannot find a mini how-to. Us can help me? Best Regards, Daniel León C. Administrador de Sistemas Las Condes - Santiago de Chile +562 340 7015 <>

Re: [otrs] Query regarding CustomerTicketMessage

Hi, My otrs system in syslog says this : Oct 1 16:02:01 otrs /USR/SBIN/CRON[5602]: (otrs) CMD (/usr/bin/fetchmail -a --ssl >> /dev/null) Oct 1 16:02:01 otrs /USR/SBIN/CRON[5603]: (otrs) CMD ([ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null) Oct 1 16:02:01 otrs /USR/SBI